NikkiNags
Google
Visited Oxford and stayed at this hotel in 2019 with family, when it was part of the MacDonalds Group. It was part of a special birthday celebration back then and I had brought my mum, aunt and sis along. I was keen to revisit Oxford after my mum recently passed away a few months ago. I had the fortunate opportunity to come along with a very close friend of mine and we chose to stay here for a night and visited the sights of Oxford over two days. Ideally situated in the heart of the city centre itself. The hotel staff were so accommodating and went that extra mile for us given the special circumstances of our visit. I dealt with Pan initially over the phone and whilst there, Kunal and Mahesh who also looked after our every need. They were able to assist us with a room upgrade to a junior suite with a view, a concession on a spa visit and provided many small items of memorabilia for us to take away. We had a lovely breakfast in The Alice and the lady who served us had a million dollar smile and was so warm and welcoming. The hotel has been beautifully refurbished and rebranded to an excellent standard. It was indeed very luxurious!. To anyone visiting Oxford, I would say look no further and come and stay at this wonderful hotel, 5 star hotel with a 5 star service, you will surely love it like we did!