The Randolph

I’ve been living at this apartment for almost a year now and I just want to take some time out to give Jason, the maintenance guy a round of applause! All my needs are addressed quickly, efficiently, and thoroughly every time! My hot water in my shower went out and he was over in the span of five minutes and my hot water was back on running in less than 20 minutes! Very knowledgeable on his craft. He deserves a raise for his hard work!!

I have lived here for two years, and my experience has been incredibly pleasant. The staff is always kind and helpful, ensuring a welcoming atmosphere. A special mention to Jason, who is always proactive and readily available whenever I need assistance. The maintenance team is excellent—everything is well taken care of. The appliances, windows, and walls are always clean and well-maintained, making my stay even more comfortable.

We had a good experience living at The Randolph. The maintenance manager, Jason, was responsive and able to address any concerns we had. He was always there for us. Friendly and reliable.

I am on my fourth, but certainly my final lease with this place. This complex will increase your utilities without notice or explanation even though such changes are to be informed to the tenants via writing, as clearly stated on the lease. The trash bill has doubled in price and I have been trying to get this rectified for the last 9 months without avail. In September of 2024, the trash bill increased 67% and I reached out to the property management to get clarification for the increase. I got the run around for nearly two months without a clear explanation. I called the city of Plainfield and they confirmed rates are set and have not changed since 2019. A few more months passed and the trash bill increased 75%. I again contacted management and I was told the rate went up due to operational costs and for a roll-on container. The problem with this explanation is that it does not match the terms of the lease. The lease uses a formula to calculate trash by the use of electricity, gas, and water. How does that even make sense?? I called the billing company (Conservice) and they explained the trash bill is divided by the number of tenants. This would explain the increase in the trash bill, but this goes against the lease terms (formula used to calculate trash). Plus, this would mean if there are only 5 tenants or 1, they would have to split the entire bill themselves?? Does not make sense. So now I have two conflicting stories as to why the trash increased. One story from management & another from the billing company. Months later, the trash bill has now increased over 100%! I’ve again reached out to management and they again have given me the run around and have now stopped replying to my emails. This has been an absolute headache. My attorney is ready for when the time comes. They have no leg to stand on because of the way they themselves have written out the lease terms pertaining the trash bill. (1 star for the their deceitful behavior, 4 star for the actual apartment)

I moved to this apartment complex in November and have enjoyed my residence for several reasons, although certain areas do need improvement. To begin with the positive aspects, the building cultivates a warm and welcoming environment. During my initial tour of the apartment, I was concerned about the size of the rooms; however, I found them quite spacious. After placing a queen-sized bed and dressers, I discovered ample space remained. The walk-in closets are also generous in size. I am particularly fond of the bathroom, which features an exceptionally wide and deep tub that offers a luxurious bathing experience. The sink is substantial, and I find the tall mirror above it aesthetically pleasing. Another advantage is the large windows that provide abundant natural light and pleasing views. As a dog owner, I was delighted to learn that this building is pet-friendly and offers several pet-friendly amenities, including a dog park and a pet spa, which are significant advantages for pet owners. The staff members are exceptionally congenial. The manager, Tamara, stands out for her friendliness. She thoughtfully provides popcorn on Fridays and ensures the coffee bar remains well-stocked. When present in the lobby, she is readily available to assist residents. Additionally, the building benefits from a dependable maintenance staff. Jason is notably personable and responds promptly to maintenance concerns. Convenient facilities within the building include a trash disposal area, in-unit laundry, quiet workspaces and meeting rooms, and large machines on each floor. Other facilities, such as a game room, package room, and mail room, further enhance resident convenience. Unfortunately, some tenants do not keep common areas clean. The trash room often has trash and boxes left on the floor. Despite posted guidelines and clear instructions regarding correctly disposing of trash, recyclables, and cardboard, some residents neglect their responsibilities, resulting in an unsightly environment. Furthermore, the building would benefit from the installation of additional security cameras. Presently, the existence of numerous blind spots detracts from a sense of security. Installing more cameras could enhance both cleanliness and safety within the building. For instance, a camera in the trash disposal area might encourage residents to demonstrate greater respect for the cleaning staff. Overall, while the management and amenities are commendable, improvements in cleanliness and security would significantly enhance the overall experience within the building.

I lived at the Randolph Apartments for two years, and I can’t say enough great things about Jason, the maintenance supervisor. He is incredibly attentive and responsive to any issues that arise. Whether it was plumbing, heating, cooling, or anything else, Jason handled my work orders promptly and efficiently. He is respectful and professional and clearly takes pride in his work, ensuring every issue is resolved to the highest standard. Knowing I could count on him to keep my home in great condition was such a relief. Thank you, Jason, for your dedication and excellent service!

Very nice place indeed, property manager Tamera is just AWESOME and caring; Natalia is great too. We applied and got accepted on the same day and also that same day we moved in- she really helped a lot. The building is ALWAYS clean, the gym is fantastic, amenities are nice and the neighborhood is a perfect combination of nature and civilization. No complaints so far. 👍

Our apartment is so nice and spacious and we are excited to begin this new chapter. Tamara, the property manager has become like a family member. She is very knowledgeable, helpful and kind! Thank you Tamara!