THE REAL McCOY'S

While visiting Tokyo, I made a point to visit The Real McCoy’s after a strong recommendation from a close friend whose style I admire. From a product standpoint, the store delivers. The craftsmanship and aesthetic immediately stood out, and I ultimately purchased a ¥52,800 cardigan. Unfortunately, the customer experience did not match the quality of the merchandise. Shortly after I began browsing, a staff member stood directly behind me without introduction or engagement, close enough that I initially mistook him for a mannequin I had somehow missed. I even laughed and commented on it, though the moment wasn’t acknowledged. As I moved through the store, I noticed I continued to be closely observed while other customers were left to browse freely. I was also asked to place my shopping bags at the counter, a request I did not see made of other patrons. I paid attention to this. The same staff member also reached for my purse, a large designer tote, easily identifiable as a purse, at which point I instinctively pulled it back. This stood out, particularly because other patrons were shopping freely with shopping bags, backpacks, and even carry-on luggage. I’m not alleging intent or prejudice. However, the disparity in treatment was noticeable and left the experience feeling uncomfortable, restrictive, and inconsistent with the level of service one expects at this price point. The Real McCoy’s clearly takes pride in its product. I hope the same care can be extended to creating an environment where all customers are afforded the same ease, trust, and respect while shopping.

Great store, brutal customer service. I was genuinely curious about the brand and wanted to learn more, but I’ve never felt more unwelcome in a store. I understand exclusivity in niche, high-end retail, but this just came off as unnecessarily dismissive and rude. Bad vibes all around. Whoever runs corporate should really audit their training or staff. If you’re even remotely curious about the brand, don’t bother visiting this location. Tokyo has far better stores with staff who aren’t rude. Save your time and skip this one.

Great store with fantastic products. I found the staff very polite and pleasant to deal with all the times I’ve been there. Not sure where all the fuss and whining is coming from. I think from some clueless tourists. They follow you so they can assist, they get and hold the clothes for you to put on as a convenience, nothing rude about it. And they do tell that there is no returns or tax refund.

The staff are pretty unfriendly. The whole time I was there, not a word or acknowledgement. They wouldn't say anything to you but are constantly keeping an eye on you. Went to try on a jacket and the staff act like they don't want you to touch the merchandise, which is a joke given the clothing is suppose to be well made and of good quality, but they act like their clothing is so delicate that it's going to break apart easily if you even touch it or try it on. They also will stand in your way while you're browsing and wouldn't move out of the way for the customer, which i suspect is their passive aggressive way of wanting you to leave. The only thing one staff said to me is "you buy?" instead of something like "how do you like it" after trying something on, which sums up how bad their customer service is. After reading some of the other customer's review, I suspect this company is actively promoting this type of bad behavior.

The staff is friendly. The atmosphere of the store is very good, and there are a lot of t-shirts and sweatshirts that I like, so I thought about it a lot. It is very well organized. Next time I travel to Tokyo, I plan to visit again.

One of my favorite brands in the world. High quality items we have had for 10+ years. Always a pleasure to visit them and see new items. Sales people are a bit shy.

Wonderful store- Quality T shirts, built to last. Got three and a beautiful sweater. Super kind and helpful, as a tourist we felt super welcomed. Thank you, we will be back ❤️‍🔥

Absolutely terrible service the guy helping me felt like he wanted me to leave his store. I ended up spending around $200 and he pressured me to buy a bomber jacket that I just wanted to try. I will never buy from this place ever again. It’s sad that at such a premium place they employ such rude and impatient staff.

WoW!! If you are into "Vintage worker Americana" and/or Japanese selvedge denim scene, this is the shop for you. A huge storefront right off of Meiji Dori in the basement, they have all of the Joe McCoy/Real McCoy line as well as other high end American/Japanese made leathers and denim gear. It's a beautifully curated shop, and probably the largest of its type that I've been to. Most of the other similar shops (Flathead, Studio D'Artisan, Pure Blue Japan, etc) are much smaller and of course only carry their own propietary brand, but Real McCoys carries several brands in addition to their own, and size-wise, Junky in Shinjuku is probably the closest in square footage of stock, but Real McCoys is even larger than Junky. A must go if you're into high end denim and leather.

This store is a must for me whenever I visit Tokyo. Vintage Americana outfits made in Japan. Quality leather jackets for all occasion. Their military reproduction line is done to perfection.