Cesar M.
Yelp
Never come to this place. Especially if you are not a local.
The nightmare happened last week. My sister-in-law and friends went to the Latin night and checked their bags in with attendant. Although they were fairly mistreated by the staff, it was not a big of a deal. The real issue happened at the end of the evening when they tried to retrieve their bags.
The staff did not find my sister-in-law's backpack, which had her cell phone and other important documents inside. Instead of providing support and recognizing that they were wrong, they kept mistreating them and asking them to go home, even though she had no keys or money, and was feeling unsafe to do so. Even though they eventually called her a cab, they did not even offer to pay for it. Adriana, the person who was leading the situation was most responsible for the disgraceful treatment that they received.
When she arrived at my home, she was crying and feeling terribly upset due to the way they treated her and the fact that she had lost documents and money. I was able to track her phone down and call the police, which resulted in the people who taken her backpack/belongings to turn the phone off her phone in the morning.
Strangely enough, an hour later, both the staff of the bar and the people who "mistakenly" took the backpack wanted to meet up to return the belongings. They kept asking me, and other friends who became involved, if we were local, which suggested that they were actually afraid of dealing with Canadians/locals. Questions such as "is the guy accompanying you Brazilian?", "is your brother-in-law Canadian" were completely out of place in this situation.
When knowing that the police were involved, the person who took the backpack asked to change the meeting location three times in a period of ten minutes and when we finally met them, voilà: a member of the staff was there to "ensure our safety". Once we recovered the backpack, my sister-in-law quickly checked the items but was very weakened, so we decided to go home. She then realized that there were $35 dollars missing plus some minor items such as a lipstick. It was all quite clear that the entire backpack had been rifled through, as items were moved around and placed in different compartments than they were originally held.
We then decided to contact the manager of the night, Gerardo Avila, in order to get reimbursement for the money and all the extra cost that we had incurred due to night's misfortune (cab, phone bills, etc). To my surprise, he did not want to talk to me, which led her to talk to him a few days later. He did not only refuse to pay her for the reimbursement, but also offended and insulted her, asking her to shut up and "do whatever she wanted to do".
So, one more time. DO NOT come to this bar. If you do, DO NOT check your bags in and pay extra attention to your surrounds. These people do not care about you and will not do anything to help you out if you need them.
