The Reef at Atlantis

Had a wonderful week long stay here. The tariffs are higher but totally worth it. Watching the open aquatic and marine park is so peaceful and meditative. People in Bahamas are so courteous, friendly and kind. Has an amazing stay at the reef. Huge rooms and bathrooms with kitchenette and the big balcony with the sea view.. mind blowing. The daily activities at the Atlantis kept me busy. I loved the activity calender. So much for each age. Must do place for a family with kids. The water park, lazy river, slides, wave pool.. super fun.

We had an amazing experience at The Reef at Atlantis. We stayed for 6 nights at the end of February for a much needed vacation and break from a hard winter. |Our room was spacious and spotless and the balcony was huge with a great ocean view. We used the kitchenette more than we initially thought we might. |The Cascades pool and the beach were clean and never felt crowded. The pool and beach chairs had fantastic adjustable shades on them. The towels were large and each guest could get two. |Resort transportation was easy to use and super convenient. We used it to get to restaurants, shopping, the casino, and the aquarium. It runs 24 hours a day!|We ate on site at Nobu, Paranza, Cafe Martinique, Fish, the Seaglass Bar, Cascade Grill, and Frezca. They were all good, but the food at Nobu and the experience at Cafe Martinique were especially memorable. We sat outside at sunset on the marina, and it was lovely! ||The service from every staff member was excellent! Everyone was helpful, friendly, and fun, and they are what made the trip amazing! The concierge helped us get a dinner reservation, bartenders made us custom (delicious) drinks, the restaurant service was attentive, but not intrusive. All of the staff really seemed to want us to have a great time, and we did! ||Although this trip was not cheap, we felt like it was very good value. I think it would be great to come back with my kids & grandkids because it would be a perfect spot for a multigenerational vacation.

Very nice location. Incredible beaches with white sand and turquoise water. Had a huge Suite with incredible ocean view from very large balcony. Very pricey but you should not be surprised and annoyed by it if you plan ahead and accept the cost of being there. So indulge yourself and eat out at the best restaurants...The Dunes...Carmines...and on top of all Café Martinique!

Excellent stay. The aquaventure Park, pools and the beaches were amazing. The manager at the reef was great and helped us get to our right room after the initial staff at the counter has not given us the room we had reserved. Great experience and would highly recommend.

Our experience at Atlantis was a mix of highs and lows. The staff was truly incredible, the highlight of our stay, offering warm hospitality and making a fantastic first impression. Check-in was seamless, and our room was ready early, which was a great start. Booking directly with the resort was also a smooth process, thanks to the kind and helpful staff.||||However, several aspects of our stay were disappointing. The pools were often dirty, with band-aids, sand, and leaves floating around, something we never expected from Atlantis. Many attractions in the Power Tower were closed, and the conveyor that usually takes guests up wasn’t working, forcing us to walk up poorly maintained, foul-smelling stairs. The food was decent but overpriced, making it hard to justify the cost, and to top it off, I ended up with food poisoning from Poseidon’s Table, spending Valentine’s Day in the hospital instead of with my wife.||||Atlantis has so much potential, but certain areas need serious attention. Adding more accessible retail stores like Zara, Bershka, or Pull & Bear would be a game-changer, after all, not everyone is shopping at Cartier. Overall, while we appreciated the exceptional service, the resort needs to step up its game in cleanliness, maintenance, and value for money.

The sofa bed was terrible. Super thin mattress. And the extra roller bed they brought to the room seemed like an old hospital bed. I’ve received a better service at a 3 stars hotel. Half of the employees were nice people. The other half was not. They don’t speak Spanish either. That’s not what you would expect from a “5 stars” hotel in such an international destination. The girls at the front desk didn’t care about my feedback and said that I would receive a survey in my email inbox. Never happened.

Atlantis is a magnificent resort, much much more than a group of hotels and made particularly special by the amazing team of staff. In my x years of traveling the world I i don’t think I have ever encountered a group of such dedicated, friendly people. A special shout out to the Reef door team who went above and beyond. Also to one of the shuttle drivers, Peter and his love of vintage British comedy|We were initially disappointed with our dark room, but were pleasantly surprised , when having commented on this in our arrival survey an assistant manager called us to apologize for not being able to move us. As part of this discussion we secured a complimentary 3 hour late check out, normally costing $300+, so this turned out to be a really positive experience. Our only issue and preventing a 5 star review was the internet service which wasn’t resort wide without committing to a $10 a day charge….consequently we didn’t have internet service outside the Reef which was restrictive and frustrating.

Full review of our 5 night stay at The Reef. Went on an impromptu trip for my birthday from Feb 26- Mar 3. It was me, my mom, and my 6 year old son. Husband and 2 year old stayed behind in Boston due to my husband’s limited vacation time and my 2 year old unreliability on airplanes/ in life in general (we’re in the throws of terrible two’s). Quick and easy flight but customs line looked bleak as we walked up, though I would say was only 45 min. Got a transfer both ways with Sandra’a Transportation which was $65 each way for the 3 of us and was prompt and easy peasy. |At the Reef I had emailed and asked for 2 queen beds and they noted my request but of course at check in was told that the best they can do is a cot.. womp womp, didn’t particularly want to spend my 42nd birthday sleeping that. They also said the would not have a room with 2 beds available for the duration of our trip so we had to make due and did some couch/bed swaps, there were a few sleepless nights of being punched in the face by a little tornado all night. I wanted to get a suite but the only reason we got a single room was because of the double beds 😩 On a positive note the room was on the 22nd floor and had excellent views. In general I enjoyed the hotel, housekeeping did a good job, everything worked so nothing to complain about. Elevators are very fast and there is no wait time. I did ask for an extra hour at check out (at 12) and they said that would cost $165 (eye roll)||The heated pools were such a plus, because the unheated ones were definitely chilly, the ocean was quite nice though and the water and beach are excellent. We LOVED the rapids river, must have gone down in at least 8 times. There are so many pools which were fun to explore, I don’t think we ever made it all the way down to the other side of the resort.||The Dig was very impressive. I thought it would be one small tunnel but it’s a massive and beautiful aquarium, so much better than our Boston one and we were the only ones there when we walked through. I absolutely loved it. ||The resort is gorgeous and manicured. Get ready to do a lot of walking. My son had a rolling backpack as his carry on and we ended up using that to get our stuff around, it was glorious. If you’re at the Reef there is no easy going back to the room so you had to bring whatever you needed with you which was quite a bit for us and my shoulder killed after the first day. There are many different shuttles but they all have their stops written on the side so take a look before getting on. Generally the waits were not long though some shuttles were packed. ||My biggest gripe is the food. It definitely put a damper on the trip. The prices are high for sure but it’s more the quality/ availability/ options that got to me. From the Reef everything is FAR. If you’re hungry you either have to make a trek somewhere or get Starbucks? And options there are very limited. I was just very tired of pizza and burgers which are not my general go to. We also all got something by the end of the trip that we are still recovering from, nothing horrible but definitely some kind of a stomach bug. We did 2 dinners that required reservations and played it by ear the rest of the time. Chopstix was not a favorite. For an almost $200 dinner (my son did not eat) for 2 it was very blah. My moms tiger praws were great but everything else was tasteless. The space is pretty lackluster as well. On my actual birthday we went to Fish and the ambience there was much much better. Very pretty and very close to the Reef which was a big plus. My cocktail (apollo no. 3) was good as was the Pulpo. My mom had some kind of fish and the presentation was ehh, she said the taste was good but not for the price. The ceviche was probably the worst I’ve had, no flavor at all. Got my son the butter noodles and it was literally a bowl of the blandest elbow macaroni and nothing else for $15. It was definitely sad looking. But overall enjoyed dinner, came to about $250. Our total for the stay was $865 I believe (with the $225 credit) so right where I thought we would be. The tipping machine drive me nuts, no way am I typically tipping $6 at Shake Shack for like a Shake and 2 burgers. You feel like a scumbag if you put zero but it feels like you’re being taken advantage of otherwise.|Also the water.. pretty yucky. We brought a brita bottle and I assumed we could use it as a filter only to find out the filter is on the straw and you couldn’t pour the filtered water out. Water at the resort is not cheap- got a fairly small cardboard bottle at the store and it was $10.. I was like whaaaat?! I love the idea of the reusable bottles they give, I just wish they had good tasting water. The Brita bottle did work at eliminating the taste. ||Loved the global entry/ tsa pre check at the airport before getting on the plane. Generally everything was simple but the lounge was full and the wait at Wendy’s took forever. Seating was also limited and our flight was delayed a few times but not too terribly. ||Overall I enjoyed the trip a lot but I think I prefer all inclusives with my kids, just easier while they are little. We might be back in a few years.