marksH9976UH
Google
I’ll admit, marketing had me hooked. All those glossy ads and celebrity TV spots paint Atlantis as the ultimate Bahamian dream. Stepping onto the property, the first impression is “wow” — sprawling towers, aquariums everywhere, that iconic water‑park skyline. Unfortunately, the wow ends there.||||Unfriendly staff: From check‑in to dining, most interactions felt rushed or indifferent. Polite smiles were rare, genuine hospitality rarer. For a resort that bills itself as luxury, the service fell flat.||||Broken shuttle system: Atlantis is massive, so you need those shuttles. Ours never showed on schedule (if at all), which meant hoofing it long distances in the heat. Not fun with kids or luggage.||||Sticker shock everywhere: Room rates are high, but the up‑charges hit even harder—$10+ for a small coffee, resort fees stacked on top of taxes, and activities priced like they’re made of gold doubloons. Plenty of neighboring resorts offer better value and friendlier service.||||A day pass is plenty: The Aquaventure water park is fantastic, but you can buy a day pass and enjoy the slides without enduring an overnight stay. After one day, we’d had our fill.||||Atlantis is a great commercial for itself, but the reality doesn’t match the hype. Save your budget—and your patience—for a resort that actually treats guests like guests.