The Reef House Adults Retreat

The reef house is an extraordinary property with all the character and old world charm and all the modern amenities you could desire. Situated in palm cove between cairns city and port douglas, a great base to explore the region. I was taken with the original stone floors, the beautiful pools with the classic arches and the mid century style resort bungalows. The room itself was beautiful, comfortable with everything you need for a lovely stay. The property itself is breathtaking with the best views every morning at breakfast. The food was plentiful and delicious with many inclusions, you will never go hungry or thirsty. You could happily stay all day and night at the resort without the need to leave, if you so desire. Parking is provided, for adventurers and bicycles available for free. Every single staff member, from reception, bar, poolside, cleaning and restaurant is a lovely and attentive person who wants to ensure you are delighted and comfortable. My room was spruced up every day upon return and restocked. Thank you to staff and management for keeping this unique, character property in top shape and ensuring we had the best stay ever. Cant wait to return 🥰

A wonderful relaxing experience. The hotel and room was clean and beautifully presented. The gentleman at reception (Dean?) was very friendly and professional. In fact all staff were polite and helpful; restaurant, concierge, room attendants were all great. We enjoyed the breakfast package daily and the restaurant. Travellers should explore what the property has to offer and take advantage of inclusions like talks by local experts and wine tasting etc. We highly recommend The Reef House for a great holiday with a great team of people. We will be back.

What a fantastic experience. Food and service were 5 star and the accomodation was like stepping back to a more refined time. The staff were all so friendly and couldn't be more helpful and our spa couples experience was so relaxing. It may be at the higher end cost wise, but is worth every dollar in our view. We will definitely be back!

A peaceful getaway |We truly had a wonderful stay at the Reef House and can’t recommend it enough for anyone looking for a relaxing adult escape. ||The staff made us feel welcome , warm professional and always happy . ||There are many thoughtful touches, like cold towels by the pool, drinks & canapés by the pool. |The pool and grounds are well maintained & create a tropical atmosphere. ||Food wise everything was well presented, great coffee and all enjoyed with a ocean view |Our room was spacious , clean and comfortable with a classic tropical feel. ||Reef Spa|A blissful experience, the massage was heavenly effortlessly melting away tension and stress .

Visited Palm Cove for an anniversary celebration, had a wonderful time, the little inclusions are a nice touch with the opportunity to meet other guests if you want, otherwise just chill by the pools, ride the bikes or walk on the beach, staff were all great. If I was going to mentioning something I thought the shower/bthrm could do with an upgrade but it didn't detract from the experience at all. Food was also loverly, breakfast was huge and delicious.

The best holiday I have been on. Staff couldn't do enough to make your stay so comfortable. From the check in to the early entry into our room, to the Cocktail or wine evenings through to the late check out. This place is awesome. We will be back

We stayed at The Reef House 3 years ago and we could not fault it. I wish I could say the same for our recent stay. There was no customer service. We had vouchers for two massages but couldn't get in because they were fully booked, eventhough I called and left a message way in advance. Every time I would walk past the spa the gate was closed. The restaurant was also disappointing. I had booked a table for breakfast but when we arrived there wasnt one available. Eventually they set up a table for us. It took over an hour to receive our coffee and we had to wait 2 hours to receive our food. We were the last ones left in the restaurant. Butler around the pool was non existent. Rooms are tired. It actually felt more like a retirement village than an Adults Retreat. I dont understand why it is part of Accor when you can't get any of its benefits. It definitely is not worth the money that they charge even with the '28 + inclusions'. It is way overpriced. The worst part about our stay is we recommended this hotel to our friends who joined us and they also had a terrible experience. I also have to mention that I called twice a week before our stay to speak to reservations. Both times they were unavailable and they did not return my call. Scrolling through the reviews, I have noticed that management only respond to 5 star reviews and don't bother with the rest. It just goes to show how unprofessional they are and that they obviously do not care about customer satisfaction. There is something seriously wrong with the way this hotel has been managed. It has deteriorated so much since our last stay! I am not sure how it has won so many Awards.

Overall pleasant would've given another star if the brulle` didn't taste like plain custard. The small diced fruit didn't compliment the taste nor the presentation. A little less coconut milk with the Barramundi and more kaffir lime i would've prefered. I'm not sure why the candles on the tables were not lit. The staff has genuine hospitality approach they only miss the management professional training. Lose long hair can be messy , more so on a windy day.