The Regent Palms Hotel

The hotel overall was satisfactory; however, there were several areas that require significant improvement. The food service was extremely slow, with an average waiting time of approximately 45 minutes for a single order. The reception landline remained busy most of the time, particularly during morning and evening hours, making it necessary to visit the reception desk personally for basic requirements such as requesting water bottles. Additionally, bottled water was charged separately, which was not communicated clearly. The accommodation provided for the driver was located around 3 km away from the hotel and was poorly maintained, unhygienic, and not up to acceptable standards. Moreover, heaters were not available in the rooms despite winter conditions, which should be considered a basic amenity. Addressing these issues would significantly improve the overall guest experience..

Pathetic Services! I with my wife and my elder parents in law stayed here for a night. For food we almost waited for 2hours and the meals were served in different rooms. Informing them and sking them to take the meal from my room and serve it to the correct room waited for 30more minutes approximately. Then in the morning too for the breakfast waited almost an hour we the couple went outside to the market returned back still the breakfast was not served in the parents room. Worst services ever and they dint realise the same after informing too which is good for them.

If there was an option to give 0 stars I would have given it. Extremely slow service. Families - please avoid this place especially if you come with little kids.

I had made a booking in this hotel and had made the advance payment. We were 2 adults but we did not have the ID of one person, so we were not allowed to check in and our booking was not cancelled. The staff does not compromise at all. Very bad experience for this hotel.

We stayed here for 2 nights and I would say rooms are average. They are very small and windows don't offer much views too. We were kinda disappointed to be honest. Rooms are basic and facilities offered are basic too. We got the bedsheet, pillow covers, quilt covers changed since they were pretty dirty. The service team was quick and responded well. Full marks for the service. That actually covers up for the basic rooms. They have a restaurant and it served good food. We ate only once so cannot recommend much but it's worth a visit. Though cleanliness needs attention. Location wise it's pretty good. It's in center of Mandi Main Market. So if you plan to stay near center this scores high points for that. Parking is available at a paid parking which is paid by Hotel. So that's not a hassle too.

Property is good. Rooms are fine and neat but need maintenance. Washrooms are clean and good. Staff in property is cooperative polite and well behaved. The thing I don't like is that u don't get toiletries for the price u are asked. Walls of the rooms need paint job. Morning tea was not upto the mark. Rest all is good.

Worst experience ever very slow Serivce and electronics items not working properly

I went to the restaurant with my family for dinner last night. We decided to order some appetizers to start off our meal. We chose a piping hot bowl of soup, a plate of flavorful Manchurian, and a serving of crispy honey chilli potatoes. The soup was absolutely delicious, with its rich flavors and comforting warmth. The Manchurian was a hit as well, with its perfect blend of spices and textures. However, when it came to the honey chilli potatoes, we found them to be a bit lacking in flavor and too sweet for our liking. Overall, we were pleased with the service we received during our meal. The staff was attentive and friendly, making sure we had everything we needed throughout our dining experience. It was a lovely evening spent enjoying good food and great company.