Su Chan
Google
I had booked Remix Hotel for a 7-night work trip but had to leave early after experiencing insect infestations on 3 separate nights across 2 rooms — something that is unacceptable in any hotel, let alone one rated four stars.
I recorded insects in my room over three nights—crawling in and out of my open luggage, bags, and clothes. The worst was an insect emerging from a clean dress and then between my breasts. This was the third incident after changing rooms twice, including twice after midnight. Anyone seeing this in a supposed 4-star superior room would find it deeply disturbing.
Two different insect colonies appeared present—the winged insect on my pillow and the later pests seem to be different species. The repeated sightings over several days and rooms indicate a widespread, unresolved infestation, not an isolated case.
What was worse than the infestation itself was the lack of urgency or empathy from staff. After each incident, I had to ask for a new room, which I could tell the staff found inconvenient. Rather than apologizing or acknowledging how serious this was, their tone made me feel like I was the problem for noticing it. No manager was on-site Sunday, when the problem became unbearable, and the hotel team showed no concern. I had to book another hotel at my own expense before my workweek began, all while managing demanding work responsibilities.
I spent €630+ on professional laundry and disinfection after the hotel dismissed my concerns, with the manager calling them “harmless ants.” As a scientist, I know even indoor ants can carry pathogens, posing a serious hygiene and health risk.
Lastly, I have stayed in two other 4-star hotels in the same area during this trip, and none of them exhibited this kind of pest issue. If Remix Hotel cannot maintain the same standard of cleanliness and pest control, I do not understand how it continues to hold the same 4-star rating. Hygiene, safety, and trust were all compromised.
If pests in rooms are accepted under local standards, booking platforms and check-ins should clearly warn guests—especially international travelers—so they know what to expect at a French hotel claiming a 4-star rating.