The Residence Hotel & Apartments

A good service given by the workers of the hotel. Also the food is great with a delicious taste, there is also a bar which serves alcohol at the nominal rates which can be rarely seen into this kind of hotels.

Very convenient location.... superb rooms, supportive staff.... food quality also good

Very convenient location.... superb rooms, supportive staff.... food quality is nice but bit expensive...

Beautiful hotel.||Breakfast is fantastic and the staff are great.||Dinner in the hound as nice. 20% overpriced.||There is a restaurant in Thomastown 5 min away which is one of the best restaurants in Ireland ‘Barrows Keep’ we could not believe how good it was. ||All in all great stay but look further afield if you are looking for a nice meal.

ABSOLUTELY AWFUL. Don't be fooled by the architecture. The rooms and service here are outrageously BAD. ||Our room and one night stay was so bad I refused to pay and it was agreed that payment WOULD NOT be taken; in my mind ,acknowledging that my complaints were very valid.||2 weeks later they stole the fees from my bank account. ||What were my complaints you may ask. They range from the debauched French manager and his questionable and lengthy orientation to my Nieces blouse,filthy room, disgusting bedding, (we put towels over the sheets) being forced to eat dinner (that was far from great), on the patio in amongest dozens of cigarette ends, that our dogs(including a service animal) had to lie in. ||( Despite having one service dog we were forbidden from eating in the restaurant as our other dog is not yet in training). ||Our alternative was to eat in the Grand Hall that turned out to be low bucket chairs in the reception area.||We even went as far as to have fellow guests stealing our drinks. To mention just a few!||The whole hotel needs a severe deep clean. I certainly wouldn't sleep in their beds again. ||When that is done it might be nice to have some tasteful decor as it has none. ||On my return I took quite some time to write to the Manager expressing my complaints. It feel on deaf ears. Twice I made my thoughts known to the receptionist, who twice told me she'd speak to her manager. AGAIN DEAF EARS.|| I would suggest that reputation is built on customer satisfaction and repeat clientele. Sadly neither of these will be applied to my experience at Stoke Rochford.||What a shame it is to waste such a building on these sadly low standards.||The really sad thing was that I had travelled with my Niece who I hadn't seen since a child and who I had promised some luxury. We only had the one night together that was more nightmare than fairy tale reunion. As her Aunt I was embarrassed.||I certainly DO NOT RECOMMEND.

Nice property , spacious and neat rooms.Great place to stay. Best in terms of hospitality and facilities.

The place is not clean.. We cannot give any stars to this hotel. Foul smelling corridors and teared bed spreads.. Couldn't stay for a night though. The rooms have cigar smell. Food is OK and hygiene is not maintained in rooms. The lift closes even before you enter and I have personal experience of getting stuck between doors twice.someone have to come for rescue. They are charging close to five star but very poor.

The Residence with its well mannered and friendly staff along with top notch rooms is a must stay. The pool is completely chlorine free and well kept. The gym is also really good. One can never have a single complaint about the food as well. Overall this hotel goes beyond its way to give you ,one might even say a 10 star experience by its standards.