The Retreat

I’ve been living at the Retreat Apartments since 2019. I really like it here. I have a 2 bedroom apartment. The most important part of living here that I don’t think you can find most places is how great the maintenance service is. If something needs fixing I put in a request, Mr Agustin the assistant manager comes right away I absolutely never have to wait to have something fixed in my apartment. Whether it’s just changing a light bulb or a more major issue with my refrigerator. Honestly this is an invaluable resource that keeps me living here. Thank you!

i’ve been living at the retreat for almost a month now and I’ve had nothing but a positive experience living here. My roommate and I have enjoyed the amenities and the features of our apartment, and people in the community are super friendly. The area is very family oriented, which provides a sense of comfort. The maintenance team is quick to respond and is super friendly as well. Parking is never an issue. The front office staff are nothing but amazing ladies and we’re very welcoming when we first moved in. Shout out to Erin, Emily and Eva for providing us and it makes me experience living here!! we’ve enjoyed living here thus far!!!

Since early spring this year, when a new neighbor with a child (or children) moved in above me, I have been dealing with ongoing noise disturbances. I have tried to be reasonable and understanding—children running and playing during the day is normal, and I accept that everyone deserves to enjoy their apartment. However, the situation has escalated to disruptive and unacceptable behavior. It has become a daily issue that makes it very difficult to find peace or quiet in my apartment, and at times I am completely unable to get proper rest even during designated quiet hours. During the day, the tenant’s child regularly jumps off furniture, bangs, and drops heavy objects on the floor, sometimes shaking my ceiling fan. At night, during quiet hours from 10:00 p.m. to 6:00 a.m., there is sometimes loud stomping several times before the child even starts moving. This typically happens between 11:00 p.m. and 12:00 a.m., and again around 5:00 a.m., directly above my bedroom. Around 6:00 a.m., there is either loud stomping several times before the child starts moving, or the child drops objects that create a loud thud when they hit the floor, occurring at intervals. These disturbances make it nearly impossible to rest. It is clear that the parent does not have proper control over their child, which only adds to the frustration and disruption. Even though I was assured by the leasing office that the situation had been addressed, the noise continues unabated. I suggested that management send a notice to all residents reminding them about noise expectations during courtesy hours, since not everyone reads their leasing contract and may not be aware of these rules. I was told I should record the noises during these times and send them via email, even though there is a courtesy officer on site I could call. I have called the number provided for the courtesy officer several times, often receiving no response, and I left voice messages each time. I also opened cases multiple times. I would not go to these lengths if this were not a serious concern. I recently started a new job with early morning hours, and the inability to sleep due to this constant noise is unacceptable. I have tried to be patient and reasonable, but the continued disruption and lack of meaningful response have left me no choice but to share this publicly. I did not want to write a negative review, but if this is what it takes to be heard and have the situation addressed, so be it. While I understand that not every resident may cause issues, the way this noise matter has been handled by the leasing office has been inadequate. The ongoing disturbances, combined with the lack of meaningful action, make this a deeply frustrating and unsatisfactory living situation.

My experience at The Retreat has been very positive. The community is well-managed and thoughtfully maintained. The team is responsive and professional, especially regarding maintenance. Issues are handled promptly with clear communication. I truly appreciate the emphasis on community standards through their code of conduct, which helps create a respectful and peaceful atmosphere. It is clear that resident comfort and satisfaction are a top priority here.

My family and I have lived here for over two years. The manager, Emilie, is extremely polite, but will not work with you over any inconvenience. Maintenance is reliable, but management’s disregard for our concerns and time is outrageous. In October 2023, my wife was blocked in by a vehicle in an attempted robbery. We showed a police report and immediately following, Ring videos of strange men watching our door and taking pictures, pleading fear for our lives, but management refused to release us from our lease without a $6,000 fee. The man taking pictures WAS NOT a valet trash technician documenting pickup. There was a completely separate incident in which I had to complain about that because they don’t pick it up. The office confirmed the man taking pictures was not a worker and did not know who he was and agreed it was incredibly suspicious. Additionally, a wheel was stolen off our car due to crime. Neighbors from above dumped dog waste and bleach in our yard, and even a worker dropped human waste in a cup, endangering our toddler. It WAS NOT thrown from outside the property. It was dropped from above by their worker. Valet trash collects only 1-2 days weekly instead of the five days that you pay for, leaving smelly trash. Staff parks in limited resident spaces, instead of at the office. Management refuses to reschedule non-emergency entries, forcing us to cut a Florida trip short for a fire inspection due to our alarm and dogs, and cancel another trip for repairs that they then postponed last-minute. They COMPLETELY disrespect your time. After submitting our 60-day notice, we were charged a $120 cleaning fee despite not moving out for another 2 months, and then they send an email every couple days about when you are going to pay it. With seven weeks left on the lease, staff shows our apartment’s exterior to prospective tenants, which is fine, but allows them to stand outside our door for minutes pointing at and discussing our cameras, and then they return without staff to do the same, showing no regard for our privacy. Also concerning because of all the past crime. Management’s indifference, complete disrespect for your time and accommodations, and unwillingness to work with you at all are unacceptable.

I move here from Louisiana, and I have been staying here for going a on a year, and my experience has been not so great. I did a virtual tour and choose this complex because I though I was getting a luxurious starter apartment, but oh was I wrong! ( This is going to be a long review) Just to start off with something positive, the two stars are for the office staff is amazing. As a person who has worked at a complex before, you can only do so much because at end of day you don't own the complex. When I first moved the apartment was not cleaned like the said they had done. There were bugs in the sinks, and the carpet appeared clean, but when I vacuumed, the canters was full after just one room. I had to vacuum the carpet several time to get it clean. As some of the reviews have noted, there is a pest issues and pest control is a waste of time. I had to purchase my own traps. The stair ways/ breeze ways are fifty and they smell from neighbors trash pilling up. (They need to refund us for the valet trash, because they show up when ever they feel like it.) The appliances are old and falling apart. ( Just recently the timer on my dryer broke. Maintenance rigged it up to keep from replacing the part, the dryer stopped working after two uses. I had to go a Landry mat to finish drying my clothes.) The dog park is trash, and people do not clean up behind their dogs. They will make the outrage claim that there is visitor parking, but there is not visitor parking, because the resident have to park there, because their is not enough parking spaces. Also if you stay in the front the visitor parking is on the back of the complex which is not fair. ( Just recently found out they partnered with tow company so that explains why they are so quick to tow). I purchased a new car in October, and I was in a loaner car until my car came in. They made my park in the visitor and unit my car came in. (Keep in mind I pay for a covered parking spot.) I feel that they should have some type of exception if you pay rent here! If you are looking for a temporary starter/ semi safe apartment, this complex is ok, but if you like me and you can afford better and have high expectations, don't make the same mistake I did. I will be moving at the end of the lease, and I will never recommend this place to anyone!

I love living here. The office staff is amazing. They are always there to help you with everything. The property is always clean and the maintenance crew is fast and reliable.

Throughout my pregnancy I got really good support from the team. I still remember that Erin stayed back for my car permit and delivered that at my door because I was expecting and I forgot to email her on time for the car permit. Good luck to her!