The Retreat

I do NOT recommend living at this apartment complex. There are serious safety, cleanliness, and management issues that have been ongoing, and nothing is being done to fix them. Car theft and vandalism are a major problem. Multiple cars in this complex have had their wheels stolen and are left sitting on bricks for days, sometimes weeks. There is little to no visible security, no urgency from management, and no reassurance to residents. This is extremely unsafe and stressful, especially when you’re worried your own car could be next. Trash is constantly left overflowing and unmanaged. Dumpsters are surrounded by piles of garbage, furniture, boxes, and debris. This is not only unsanitary but also attracts pests and wildlife. The trash areas are clearly neglected, and management does not enforce proper disposal or timely cleanup. Because of this negligence, snakes have been found INSIDE apartments. This is not a small issue or a one-time occurrence. Snakes entering living spaces is a serious health and safety concern. When reported, management brushed it off and blamed “outside conditions” instead of taking responsibility or providing real solutions. No proper pest control or preventative measures were taken. Residents are paying to live here and deserve basic safety, cleanliness, and accountability, but management consistently fails to respond appropriately. Complaints are ignored or minimized, and residents are left to deal with dangerous situations on their own. Between: • Cars being stolen and vandalized • Trash piling up everywhere • Wildlife and snakes entering apartments • Lack of security and poor management response This complex is not safe and not well-managed. I strongly urge anyone considering moving here to think twice. Management needs to take responsibility and make immediate changes before someone gets seriously hurt.

I have lived here for two years and I am very happy and satisfied the management does their job in an exceptional way, especially Emily I would like to take a little moment to shout out her because she really is a real Gem, kind helpful attentive... finding a manager in a community like her is not easy... she did everything to make our stay at the retreat pleasant and for that I thank her very much... The maintenance service are impeccable, excellent service and fast they will quickly come to answer your request and solve everything … especially Agustin, a humble and kind man always ready to help …

I have been living at The Retreat for the past 16 months, and unfortunately, my experience has been very unpleasant. First, the constant banging noise from the tenant upstairs has been extremely stressful. The noise comes from heavy stomping when they walk, starting early in the morning and continuing daily from around 6:00 PM until about 10:00 PM. This has significantly affected my ability to rest and enjoy my home. Second, the noise from children in the playground and grass area near my unit is overwhelming. The screaming is often deafening, and children frequently run around the pool area without any adult supervision, which raises serious safety concerns. Third, there is an ongoing issue with pet owners allowing their pets to defecate in the grass areas—including areas where children play—without cleaning up after them. This is unsanitary and unacceptable. I have reported these issues multiple times to the apartment manager, Emily Long, but no meaningful action has been taken. To make matters worse, when the trash compactor broke, trash piled up for an extended period. The smell and flies were so bad that it created a serious health concern. I also attempted to contact the regional manager for several months and never received a response. Overall, management has been unresponsive, and basic quality-of-life and sanitation issues are not being addressed. I would not recommend this property to anyone looking for a quiet, well-managed community.

HAPPY COMMUNITY MANAGER DAY EMILY!!!!! 🎉🎊🎈👏. Ever since you came to our complex, you implemented many positive changes ex. Movie night, pool parties, Halloween fun, the random invites to come grab popcorn from the office or cookies! You are absolutely so friendly and you smile all the time, you make it very easy for anyone to go in the office, call you, or email you to ask questions or have concerns, they are addressed immediately!! I would also like to give a shout out to the other employees at The Retreat, from the leasing office to the maintenance team (they all know “Angel”, my Dachshund and always say hi to her! Very Cool 😎) and the landscapers, they all do a great job !!! I Love living at the Retreat!!!! Keep doing what all of you do, we appreciate you all!!!

The complex suffers from a serious lack of security. My car tires were stolen, along with the tires of several neighbors’ cars, and no clear preventive measures were taken by management. Although the complex has security cameras, management refuses to allow residents to view the footage or provide any assistance. Living here does not feel safe, which is unacceptable considering the rent being paid. Due to these security issues, I am considering breaking my lease, as I cannot stay here any longer without feeling safe. ❌ 🏘️

I've been here for nearly 2 years and I am extremely happy, the community is well maintained there has never been a time when I needed something even if it was outside of the community that Emily and the staff did not accommodate. I love everything that Emily does for the community for the holidays. She has amazing ideas and with an amazing Manager comes an amazing staff. I am always greeted with a smile and laughter. Can't wait to see what the next idea will be. (Diann Lewis-Mouton) Resident

I changed my earlier 5 star review to single star due an issue incident which is extremely disappointing considering our 3 year stay at Retreat without giving any trouble to the Retreat people. My car was towed away from a proper parking area. When we visited the office in the morning they told us that we did not updated in response to the email the leasing offices forwarded us. Without giving any warning about the car will be towed if not updated of information. For tenant living at the facility for past 3 years & without delay on rents etc this is the treatment you do with them? We are not going to renew our lease this time and this we have made our decision. Terrible customer service & to be honest the superior customer service is all about going the extra mile and a can do attitude. Retreat sucks!

I moved in about a week ago, and the application and move-in process was super easy thanks to the leasing office team. What really impressed me was tonight—it’s 11 PM on Christmas Eve, I got locked out, and Augustine from maintenance showed up within 5 minutes and opened the door with no delay. On a holiday like that, that’s next-level service. Definitely feel like I made the right choice moving here. Huge thanks to Augustine—an amazing professional.

Been living here almost a year and the front office is super nice, I love having my Amazon packages safely put away in a locker 9 times out of 10 and maintenance request are figured out quickly so that's a plus. The trash cans build up quickly yes but it never last longer than a weekend and it's usually only on holiday weekends where it really builds up so you can tell before it's gonna happen. There's only one trash can I think and it's a trash compactor so it's usually cleaned quickly but it's a smaller apartment complex so it makes sense. If your visitors check in their car as all the millions of signs say you won't have any problems with towing, and even then I had a friends car get towed accidentally because he forgot to check in and he got it back easily and quickly. There can be more bugs than I'd like to see but they do offer and tell you to get your apartment sprayed monthly anyway but if you have the basic preventives then you're fine. All in all I love my apartment and will stay as long I need.

Don't move here unless you want to wake up to trash piles every other day , and oh they love to tow cars.

All these people care about is money. Horrible parking policies ,predatory towing moves, you don't even get a warning or nothing they just tow your car and want that money asap. I was parked for literally 15 minutes I come back outside and the car is GONE , and make it worst all while I was on the phone with the company "LVL up towing " trying to figure out where to park, I didn't even park for that long . Had stuff stolen from the car earlier this week. They get a tow company to come every night to bother the tenants but no security ,so what do they really care about ? MONEY!!