The Retreat

I’ve been a resident at The Retreat Apartments for some time now, and I couldn’t be happier. Emily, the office manager, and Eva are always professional, responsive, and go out of their way to make sure residents are taken care of. The maintenance team is excellent — they handle requests quickly and keep the property in great shape. The community is safe, well-maintained, and truly a great place to live.

Living here has been amazing, and a huge part of that is thanks to Eva and Emily! They go above and beyond every single day to make residents feel welcome and taken care of. From quickly handling requests to offering friendly advice and always greeting everyone with a smile, they make this community feel like home!

i’ve been living at the retreat for almost a month now and I’ve had nothing but a positive experience living here. My roommate and I have enjoyed the amenities and the features of our apartment, and people in the community are super friendly. The area is very family oriented, which provides a sense of comfort. The maintenance team is quick to respond and is super friendly as well. Parking is never an issue. The front office staff are nothing but amazing ladies and we’re very welcoming when we first moved in. Shout out to Erin, Emily and Eva for providing us and it makes me experience living here!! we’ve enjoyed living here thus far!!!

I’ve been living at the Retreat Apartments since 2019. I really like it here. I have a 2 bedroom apartment. The most important part of living here that I don’t think you can find most places is how great the maintenance service is. If something needs fixing I put in a request, Mr Agustin the assistant manager comes right away I absolutely never have to wait to have something fixed in my apartment. Whether it’s just changing a light bulb or a more major issue with my refrigerator. Honestly this is an invaluable resource that keeps me living here. Thank you!

I normally don’t leave reviews, but I feel it’s important to share my experience so future residents can make an informed decision. During my time at The Retreat Apartments, I constantly dealt with cockroach issues, even after pest control request and buying my own insecticides. The problem was never fully resolved while I lived there. When I moved out, I was charged $470 in “move-out fees” for paint, carpet, and pest control — despite not damaging anything and leaving the apartment in normal, clean condition. The charges were based on their internal policy, not the lease I signed. The photos they used to justify the charges show ordinary wear and tear, nothing more. I tried to resolve it professionally and calmly, but management refused to remove charges that were never disclosed, not in the lease, and not supported by any actual damage. If you decide to move here, please be aware of: • Unexpected and non-lease-based move-out charges • Pest issues that may not be fully resolved • Policies applied that aren’t part of the lease This has been disappointing, and I hope future residents take this into consideration before signing.

My experience at The Retreat has been very positive. The community is well-managed and thoughtfully maintained. The team is responsive and professional, especially regarding maintenance. Issues are handled promptly with clear communication. I truly appreciate the emphasis on community standards through their code of conduct, which helps create a respectful and peaceful atmosphere. It is clear that resident comfort and satisfaction are a top priority here.

My family and I have lived here for over two years. The manager, Emilie, is extremely polite, but will not work with you over any inconvenience. Maintenance is reliable, but management’s disregard for our concerns and time is outrageous. In October 2023, my wife was blocked in by a vehicle in an attempted robbery. We showed a police report and immediately following, Ring videos of strange men watching our door and taking pictures, pleading fear for our lives, but management refused to release us from our lease without a $6,000 fee. The man taking pictures WAS NOT a valet trash technician documenting pickup. There was a completely separate incident in which I had to complain about that because they don’t pick it up. The office confirmed the man taking pictures was not a worker and did not know who he was and agreed it was incredibly suspicious. Additionally, a wheel was stolen off our car due to crime. Neighbors from above dumped dog waste and bleach in our yard, and even a worker dropped human waste in a cup, endangering our toddler. It WAS NOT thrown from outside the property. It was dropped from above by their worker. Valet trash collects only 1-2 days weekly instead of the five days that you pay for, leaving smelly trash. Staff parks in limited resident spaces, instead of at the office. Management refuses to reschedule non-emergency entries, forcing us to cut a Florida trip short for a fire inspection due to our alarm and dogs, and cancel another trip for repairs that they then postponed last-minute. They COMPLETELY disrespect your time. After submitting our 60-day notice, we were charged a $120 cleaning fee despite not moving out for another 2 months, and then they send an email every couple days about when you are going to pay it. With seven weeks left on the lease, staff shows our apartment’s exterior to prospective tenants, which is fine, but allows them to stand outside our door for minutes pointing at and discussing our cameras, and then they return without staff to do the same, showing no regard for our privacy. Also concerning because of all the past crime. Management’s indifference, complete disrespect for your time and accommodations, and unwillingness to work with you at all are unacceptable. Edit: after moving out, they insanely upcharge things like carpet, so their “discounted” price they give you is actually the normal full price. All they care about is money to the point where it’s crazy.

Since early spring this year, when a new neighbor with a child (or children) moved in above me, I have been dealing with ongoing noise disturbances. I have tried to be reasonable and understanding—children running and playing during the day is normal, and I accept that everyone deserves to enjoy their apartment. However, the situation has escalated to disruptive and unacceptable behavior. It has become a daily issue that makes it very difficult to find peace or quiet in my apartment, and at times I am completely unable to get proper rest even during designated quiet hours. During the day, the tenant’s child regularly jumps off furniture, bangs, and drops heavy objects on the floor, sometimes shaking my ceiling fan. At night, during quiet hours from 10:00 p.m. to 6:00 a.m., there is sometimes loud stomping several times before the child even starts moving. This typically happens between 11:00 p.m. and 12:00 a.m., and again around 5:00 a.m., directly above my bedroom. Around 6:00 a.m., there is either loud stomping several times before the child starts moving, or the child drops objects that create a loud thud when they hit the floor, occurring at intervals. These disturbances make it nearly impossible to rest. It is clear that the parent does not have proper control over their child, which only adds to the frustration and disruption. Even though I was assured by the leasing office that the situation had been addressed, the noise continues unabated. I suggested that management send a notice to all residents reminding them about noise expectations during courtesy hours, since not everyone reads their leasing contract and may not be aware of these rules. I was told I should record the noises during these times and send them via email, even though there is a courtesy officer on site I could call. I have called the number provided for the courtesy officer several times, often receiving no response, and I left voice messages each time. I also opened cases multiple times. I would not go to these lengths if this were not a serious concern. I recently started a new job with early morning hours, and the inability to sleep due to this constant noise is unacceptable. I have tried to be patient and reasonable, but the continued disruption and lack of meaningful response have left me no choice but to share this publicly. I did not want to write a negative review, but if this is what it takes to be heard and have the situation addressed, so be it. While I understand that not every resident may cause issues, the way this noise matter has been handled by the leasing office has been inadequate. The ongoing disturbances, combined with the lack of meaningful action, make this a deeply frustrating and unsatisfactory living situation.

Been living here almost a year and the front office is super nice, I love having my Amazon packages safely put away in a locker 9 times out of 10 and maintenance request are figured out quickly so that's a plus. The trash cans build up quickly yes but it never last longer than a weekend and it's usually only on holiday weekends where it really builds up so you can tell before it's gonna happen. There's only one trash can I think and it's a trash compactor so it's usually cleaned quickly but it's a smaller apartment complex so it makes sense. If your visitors check in their car as all the millions of signs say you won't have any problems with towing, and even then I had a friends car get towed accidentally because he forgot to check in and he got it back easily and quickly. There can be more bugs than I'd like to see but they do offer and tell you to get your apartment sprayed monthly anyway but if you have the basic preventives then you're fine. All in all I love my apartment and will stay as long I need.

Don't move here unless you want to wake up to trash piles every other day , and oh they love to tow cars.

All these people care about is money. Horrible parking policies ,predatory towing moves, you don't even get a warning or nothing they just tow your car and want that money asap. I was parked for literally 15 minutes I come back outside and the car is GONE , and make it worst all while I was on the phone with the company "LVL up towing " trying to figure out where to park, I didn't even park for that long . Had stuff stolen from the car earlier this week. They get a tow company to come every night to bother the tenants but no security ,so what do they really care about ? MONEY!!