The Retreat

I changed my earlier 5 star review to single star due an issue incident which is extremely disappointing considering our 3 year stay at Retreat without giving any trouble to the Retreat people. My car was towed away from a proper parking area. When we visited the office in the morning they told us that we did not updated in response to the email the leasing offices forwarded us. Without giving any warning about the car will be towed if not updated of information. For tenant living at the facility for past 3 years & without delay on rents etc this is the treatment you do with them? We are not going to renew our lease this time and this we have made our decision. Terrible customer service & to be honest the superior customer service is all about going the extra mile and a can do attitude. Retreat sucks!

I moved in about a week ago, and the application and move-in process was super easy thanks to the leasing office team. What really impressed me was tonight—it’s 11 PM on Christmas Eve, I got locked out, and Augustine from maintenance showed up within 5 minutes and opened the door with no delay. On a holiday like that, that’s next-level service. Definitely feel like I made the right choice moving here. Huge thanks to Augustine—an amazing professional.

I’ve been a resident at The Retreat Apartments for some time now, and I couldn’t be happier. Emily, the office manager, and Eva are always professional, responsive, and go out of their way to make sure residents are taken care of. The maintenance team is excellent — they handle requests quickly and keep the property in great shape. The community is safe, well-maintained, and truly a great place to live.

I normally don’t leave reviews, but I feel it’s important to share my experience so future residents can make an informed decision. During my time at The Retreat Apartments, I constantly dealt with cockroach issues, even after pest control request and buying my own insecticides. The problem was never fully resolved while I lived there. When I moved out, I was charged $470 in “move-out fees” for paint, carpet, and pest control — despite not damaging anything and leaving the apartment in normal, clean condition. The charges were based on their internal policy, not the lease I signed. The photos they used to justify the charges show ordinary wear and tear, nothing more. I tried to resolve it professionally and calmly, but management refused to remove charges that were never disclosed, not in the lease, and not supported by any actual damage. If you decide to move here, please be aware of: • Unexpected and non-lease-based move-out charges • Pest issues that may not be fully resolved • Policies applied that aren’t part of the lease This has been disappointing, and I hope future residents take this into consideration before signing.

Living here has been amazing, and a huge part of that is thanks to Eva and Emily! They go above and beyond every single day to make residents feel welcome and taken care of. From quickly handling requests to offering friendly advice and always greeting everyone with a smile, they make this community feel like home!

I’ve lived here for nearly three years now. As someone living here for so long you’d think that the management would have an ounce of care for their residents when it comes to certain inconveniences faced by them. They recently decided to change their parking facility without anyone’s consent and suddenly decided to change their parking system. As someone who works 2 full time jobs and is a full time college student, it is extremely difficult to be vigilant about these sudden changes. My car got towed and they refused to offer any help and simply blamed it on me. As management they should have had the decency to check with their residents and see whether they’ve registered or not before towing would take place. This would have showed that they truly cared for their residents but clearly they do not. Furthermore, there have been numerous thefts for car tires and car break ins where the apartment management simply says they cannot do anything about it. Lastly, I have faced issues with the trash valet service countless number of times where their trash valet team has been inadequate with their services but I never felt the need to highlight it to the public. After today I want every potential future resident to see this review and reconsider their decision because of how the management cares and treats their residents with additional unnecessary fines and no sense of consideration for their residents.

I’ve been living at the Retreat Apartments since 2019. I really like it here. I have a 2 bedroom apartment. The most important part of living here that I don’t think you can find most places is how great the maintenance service is. If something needs fixing I put in a request, Mr Agustin the assistant manager comes right away I absolutely never have to wait to have something fixed in my apartment. Whether it’s just changing a light bulb or a more major issue with my refrigerator. Honestly this is an invaluable resource that keeps me living here. Thank you!

i’ve been living at the retreat for almost a month now and I’ve had nothing but a positive experience living here. My roommate and I have enjoyed the amenities and the features of our apartment, and people in the community are super friendly. The area is very family oriented, which provides a sense of comfort. The maintenance team is quick to respond and is super friendly as well. Parking is never an issue. The front office staff are nothing but amazing ladies and we’re very welcoming when we first moved in. Shout out to Erin, Emily and Eva for providing us and it makes me experience living here!! we’ve enjoyed living here thus far!!!

Been living here almost a year and the front office is super nice, I love having my Amazon packages safely put away in a locker 9 times out of 10 and maintenance request are figured out quickly so that's a plus. The trash cans build up quickly yes but it never last longer than a weekend and it's usually only on holiday weekends where it really builds up so you can tell before it's gonna happen. There's only one trash can I think and it's a trash compactor so it's usually cleaned quickly but it's a smaller apartment complex so it makes sense. If your visitors check in their car as all the millions of signs say you won't have any problems with towing, and even then I had a friends car get towed accidentally because he forgot to check in and he got it back easily and quickly. There can be more bugs than I'd like to see but they do offer and tell you to get your apartment sprayed monthly anyway but if you have the basic preventives then you're fine. All in all I love my apartment and will stay as long I need.

Don't move here unless you want to wake up to trash piles every other day , and oh they love to tow cars.

All these people care about is money. Horrible parking policies ,predatory towing moves, you don't even get a warning or nothing they just tow your car and want that money asap. I was parked for literally 15 minutes I come back outside and the car is GONE , and make it worst all while I was on the phone with the company "LVL up towing " trying to figure out where to park, I didn't even park for that long . Had stuff stolen from the car earlier this week. They get a tow company to come every night to bother the tenants but no security ,so what do they really care about ? MONEY!!