D DH
Google
We stayed for three nights and had a lovely time overall. The hotel itself is beautiful, with a calm, relaxing atmosphere and wonderful staff who were friendly and welcoming throughout. Our room was spacious with a large balcony, though unfortunately it faced the car park and the balcony could have been cleaner (spider webs on chairs and windows). Inside, the room was spotless and very comfortable.
The spa facilities were a highlight — both the indoor and outdoor pools were lovely, and the Himalayan sauna was a nice feature. However, for such a large hotel, the sauna was surprisingly small, and with only two hot tubs, we often had to wait. The steam room and floating pool were also out of order during our stay, which was disappointing given that we had chosen the hotel for its extensive spa facilities.
Food was a mixed experience. On the positive side, the artichoke starter was outstanding, and the afternoon tea was excellent with a great selection of teas and tasty vegetarian options. On the other hand, the cauliflower steak was poor, and the hummus dish was so sour it was inedible. Coffee also tasted like machine coffee rather than barista quality. Breakfast was fine but limited in vegetarian options — I’d rate it average.
Other nice touches included a live piano one evening, which created a lovely atmosphere (though a bit loud in the small room), and the staff’s careful attention to our note about allergies, ensuring we were in a dog-free room.
Overall, I’d give the stay 3.5 out of 5. The hotel is gorgeous, the staff are wonderful, and we enjoyed ourselves, but a few details (cleanliness of balconies, spa facilities being closed, food consistency, and communication about restaurant opening days) stopped it from being a truly excellent experience. We would definitely return, but hope to see improvements in these areas.