Victoria
Google
The food was mediocre, the service careless, and the attitude defensive from start to finish.
Charging $2 for four tiny pieces of bread after serving such average food? That’s not hospitality — that’s sheer stinginess. Bread used to be the mark of a restaurant’s generosity and ethos; here it’s just another invoice line.
The lowest point was when a server spilled soy sauce all over my friend’s jeans. That’s a service failure and a hospitality failure. The manager’s response was incredibly arrogant and entitled: instead of comping her meal or offering to cover cleaning — the bare minimum any establishment with even 10% emotional intelligence would do — they offered her nothing but a complimentary prosecco.
And then, on top of all that, they added a mandatory 20% tip for our group — a policy never stated anywhere on the menu and never mentioned to us. They even made the woman who had sauce dumped on her pay that 20% tip as well!
This is where it crossed into: “We know we’re mediocre, but we’ll still force you to subsidize us.”
Tipping is my choice, not your demand.
Tipping should be a reward for good service — not a mandatory tax for existing. And if you ruin a guest’s property, have some decency and don’t slap them with a mandatory charge (or what you choose to call a tip) on top of it.
