Elaine P.
Google
Really bad experience here tonight, went for the Monday £8 burger deal with my daughter, son in law and grandson. My son in law mistakenly ordered the Dodo burger thinking that was the deal burger as is the pub chains name, As soon as he sat down realised his mistake and asked to change the order to the deal burger. The manager refused to refund him and said the burgers were being cooked, it was literally less than 2 minutes from placing the original order, I could fully understand it if it was 10 minutes later, It’s a burger, you weren't making Bearnaise sauce from scratch. So what should have cost £24.50 ending up costing £40.
It’s our mistake so has to be accepted, but the Dodo burgers we did have awful, so salty they were almost inedible, my bread was so soggy and wet on the bottom needed to be scooped up with a fork, they were just dreadful.
I think the manager was completely unreasonable, we live just down the road but will never come back here again, there are plenty of other pubs in Jericho that respect their local customers.
For the sake of two rashers of bacon you have lost 4 loyal customers.