The Ridge at Playa Grande

The entire staff were excellent! Ofelia is so much fun and Jose is awesome. We had a great time on the ridge and everyone was so super eager to make us happy!! The bellboys,Maid service and front desk help are amazing!! The timeshare ladies were friendly and so nice to us. No pressure ever!! We will be back soon! Miss this place already!!

Great resort, food is delicious and service is great. The resort is very clean and lots of room by the pools. Our waitress, Ofelia, at the Ridge was absolutely wonderful! So kind, funny and easy to talk to! She took great care of us! Great views from the pools!

Beautiful hotel with amazing views of the ocean and town. The staff were extremely attentive and friendly! We loved having coffee and breakfast on the patio in the mornings and the poke bowl was delicious! Uriel took great care of us at the pool and was extremely attentive and kind! Thanks for a memorable vacation!

Benito and Ophelia took care of us at The Ridge for breakfast every morning! They were so welcoming and anticipated our every need while we chatted with other guests and watched the whales jump in the Sea of Cortez!!! The Bloody Marys were excellent and the ceviche by the infinity pool was just as fabulous as I remembered it in 2014! |Hector was fabulous at the pool every afternoon keeping us refreshed with Happy Hour and keeping the drinks coming! We love you Playa Grande ❤️ 😘 xxxxx

Wonderfull staff! Uriel was great, took such great care of us, and very personable.|Ophellia was also great and friendly. Home away from home!|The pools are wonderful good temperature..could use more hand rails into pool.|Food is really good at the Ridge.

Had a wonderful time at the Ridge at Playa Grande and great service from Ofelia. The kids loved their time at the pool - the slide was a big hit- and we got to relax and enjoy time away. Food and drink were all top notch. Thank you to the entire team at the resort!

We are owners at Playa Grande and it never disappoints! Ofelia at the Ridge rooftop pool was amazing. We look forward to coming back every time.

The Ridge has the best location you can walk to town. If you want to have a beautiful vacation with gorgeous views and great service come here! Try to sit in Uriel’s section he is the best and takes really good care of anything you would need. Also the breakfast at the ridge is so good!

We really enjoyed our stay, beautiful resort with lots of pools to choose from. Here are some pros & cons. Pros: - Ridge pool has 2 adult pools & 1 kid pool with a waterside. The kids & adults loved it. Very comfortable lounge chairs at these pools. - Food served at this pool is delish. Amazing fish tacos, we ordered 2 days in a row. - Beautiful views of harbor & ocean on both sides of resort. - Walkable into town for shopping, dining, boating and excursions. - A short walk just outside the resort for Uber pick up. - The Ridge side of the resort is much quieter. - Mini golf was fun for a nominal fee. - Customer service was generally very good. - No timeshare or membership sales pitches at all! Very grateful for this! Cons: - Lots of hills & stairs within the resort. It didn't bother us, but someone with disabilities may find it difficult. Not very accessible even with the elevators. - Brigantine restaurant on site is over priced, small portions, and was disappointing overall. You're better off, catching an Uber into town in my opinion. - The suite was wonderful for our family, but the Murphy bed was very hard. - On the Ridge side, Building A is close to the town and you can hear club music until 2 AM every night even with all doors and windows closed. Any building with rooms facing the town will probably have this issue. No vacation is without its challenges, and overall we really loved our stay and would come back again. Maybe get a room in a different location but highly recommend Playa Grande Resort.

The views from the balcony overlooking the Marina were absolutely beautiful. The view of the ocean from the infinity pool amazing. The property is well kept. Housekeeping were very thorough. The bar service at the poolside, pleasant & fast. The pool bar manager Racielle catered to our every needs. He made us feel like we were his only customers. He worked the bar very professionally, he was personable and made everyone one of the guest feel welcomed. The drink orders were coming in and there was barely a wait. Thank you Racielle for making our experience memorable.

I've read the complaints and they are petty. This place was absolutely fabulous. They take so much care of the residents and make you feel wonderful. I highly recommend it. If you stay at the ridge, I recommend you have a bell boy take you to your room because they aren't numbered very well and lack signs.

Stayed here for 5 days and it was nice. The only annoying thing was getting to cabo airport and our shuttle wasn't there. I booked through the hotel but my reservation wasn't found. After a few calls they were able to accommodate us. The room was far from the lobby but the walk wasn't so bad. The room was clean and spacious overlooking the Marina. We had food from the ridge restaurant and Colima both good but nothing to brag about. The only thing I didn't like was the pool service I felt like they didn't have enough help having to go get my own drinks most of the time and beers not being cold enough. When I checked out I was billed for stuff that said miscellaneous and the girl not knowing what it was until she called someone else it took a while but figure out they had us down for a beach party we didn't attend after showing proof that we didn't go it was removed. Over all good place and location.

I stayed 6 nights at The Ridge at Playa Grande with wife and two guests. I booked two separate rooms, with one night not all-inclusive and the remaining 5 nights all-inclusive. The Good: - Check in was relatively easy, despite multiple rooms and essentially 4 different reservations. - One bedroom master suites are spacious, if somewhat dated, with 2 bathrooms and a kitchen. It is possible to sleep 4, as there is a murphy bed. - The views from the room and the pool overlooking both the marina and the Pacific are excellent (Note that not all rooms at The Ridge have those views. Some rooms are lower on The Ridge, nearer street level, and may only have a low marina view). We felt very fortunate with the view from one room. The view from the other room was not good. - Service and food were OK to good at Calima and Brigantine restaurants - Ernesto at the Sports Bar was very accommodating and friendly The Bad: - Food and drink prices are extremely high, if not on all-inclusive. - Not enough restaurant/food choices on property - All-inclusive left us bored with choices, but $12 per drink and $5 per water can get very expensive. The Terrible: - Pool and restaurant service at The Ridge (seemed very poorly managed and I am not sure if these same problems exist at the lower pools at Playa Grande) - Staff seemed more concerned about keeping track of every drink and who got the tip, rather than actually waiting on customers. - Typical wait for a drink was over an hour - Waited 1 hour 10 minutes to get 4 water bottles moved 20 yards from the bar to our chairs (Yes, I could have picked them up from the bar tender, but that would have meant checking out of my tab with my current waiter and opening and closing a new tab with the bartender even thought I was all inclusive. Just another hassle.) - Only one bar tender on The Ridge serving restaurant and pool areas. He was completely overworked and was annoyed at every drink order. Part of the reason he was overworked was he would have to ring up every order that did not come through a waiter (see above about water bottles) - Waiters at The Ridge seemed annoyed that anyone would order a drink or food, I believe in part because of the time it took to get orders out of the bar. Waiters were catching the brunt of unhappiness from customers all around the pool area. While all waiters had on masks, the masks can't hide a smile or disguise a frown. - I have visited numerous resorts and have never seen everyone (customers and staff) in such a bad mood. Vacations should be fun, but this atmosphere was terrible. - I emailed management to notify them of the situation in hopes that it might be rectified while I was there. No response via email. I spoke to Manager Carlos while in the lobby. He said 'Thanks for your feedback and I will notify the food and beverage Manager'. This did not seem to help much. The Exceptional: Jesus Rodriguez, who I believe typically is a waiter at Calima, was brought up to The Ridge to help with service. Jesus hustled and smiled and did everything he could to provide exceptional service. After only serving for a portion of one day, he knew my name and everyone in my party. He was a shining star in an otherwise dark night of service. I did see Jesus the next morning at Calima for breakfast and asked if he would be back on The Ridge later in the day. He informed me he had not been assigned to The Ridge again. That was disappointing. Summary: Nice place with beautiful views. Too expensive to not go all-inclusive, unless you plan to bring your own drinks and eat off site. They need to re-focus on the customer at The Ridge. This is something that can be fixed. It felt more like work than vacation. I usually hate that day when I have to leave vacation and say goodbye to new friends, both staff and guests, but not this time. I was ready to go home.

I have been coming here for years with my family and the resort is very nice but not amazing. It's not modern and fancy like many of the newer resorts in Mexico, this has a more Mexican theme with bright colors. It's older but kept up very well. The pool at the ridge is super nice but chairs fo very fast. The crowd At the hotel is definitely older- 60s+. Not a place to party if that's what you are looking for. Location is amazing- steps from the marina and walkable to everything in Cabo. We did the all inclusive and the price is good but the food is not. I did not have one dish the entire time that I thought was actually good. Super sub par food. If you stay in the ridge prepare not to sleep. The lower units are close to the street and have a ton of Noise and the upper can hear Techno music until super later in the AM!!! Even with all the windows and doors shut, the AC on full blast and the TV the music was so loud!

We were supposed to get an upgrade to the room on the ridge side. Man I really think they screw us and downgrade us to punish us. The room was so far from the lobby. We took 2 different elevators and walk a good distance to the room. Like someone else has complained, the music from across the street is so loud until 3 am so if you are hard to fall asleep, you are not gojng to sleep. The room is nearby the street so you can hear traffic all day long. One star is for the room. It was a nice size room with two bath rooms and a king bed and kitchen. So that's was a make up for the entire trip. Oh yeah and don't go for timeshare presentation. It was stupid. And it was not 90 mins like they said. We spend 2.5-3 hours there and finally got away with $300 for a resort credit. It was painful. I'd say don't fall for this. Spend your money and enjoy your vacation

This was my first visit to Playa grande and staying at the ridge. Even though I had never been there I felt so welcomed. We were treated like VIP's! Bartender Raciel was always ready for us and our daily challenge! My friend (who is the owner of the week) had a knee surgery 7 weeks ago. The resort was over accommodating for us to help her feel at ease. Martin and Jose, (restaurant managers) made sure that our meals were perfect! The seafood night was beyond my expectations (see photo) Would definitely stay here again. I did not mention that the Covid precautions were great! all staff had masks and were properly worn,. There was plenty of hand sanitizer within reach

Excellent place for breakfast! Large portions, beautiful views, staff really friendly!

Whatever you do, so NOT fall for the lies this resort will try to sell you!!! Pretty much everything they told us we were purchasing was a lie, right down to the prices, the type of room we were getting, the weeks we would be able to use and their cancellation policy!! Plus, there were plenty of hidden fees!! There are many other nice places to stay in the Cabo area....steer clear of this place for sure!!!

I purchased an upgrade last year to a Presidential Suite. $40k I was promised many things that all turned out to be dust in the wind. Can't believe this place and what a bunch of $$ grubbing uncaring folks they are. Do Not let them put you in #3241the noise is bad! Dogs Barking from the lot just across the street all hours. Many items in the unit in need of repair! We did get a few items fixed while there, but who wants to spend their vacation doing that! Final straw was the total lack of concern or help when we had a torrential rainstorm for a couple hours, and we had almost a half inch of water covering the inside of our condo unit!! No Help, No Apology. We are just stupid gringos to the owners of this establishment apparently. Lot's more but not worth the time. Regret very much I ever bought here!

I don't know why all the complaints. There is a walk from your room to the pool. There are hills. There is cobblestone. If you are able-bodied, stop being so lazy. Super safe, super friendly staff, very helpful and receptive. We loved our stay here.

We were given an upgrade to the Ridge in the Penthouse (3214 B). Loved the balcony overlooking the marina. We didn't notice any type of smell from the marina like reviewed earlier. We loved watching the boat traffic, dolphins swimming at the Cabo Adventure across the street. We thought it was all great until..........it was on Friday and Saturday night the bar across the street called the Mayan Monkey (Actually a Hostel) had the Techno/rave music til 3 am or later. You couldn't sleep, loud in our rooms even with the TV on to drown it out. Saturday was real bad, the music started at noon and we could barley talk to each other on the balcony. We complained that night and at checkout. Does no good to complain, basically told us they can't do anything about it. Thank GOD, we didn't go to the Timeshare talk and buy a Timeshare. If they put you at the Ridge and you are staying over the weekend be prepared not to sleep until after 3 am. Other than that and a few smaller things not worth to complain about, we did like the hotel. Nice staff. Good food.

This is a nice time share resort. Close to town. Lots of activities. The Ridge section has a great pool that is multi level with a swim up bar. Plenty of room for kids and adults, plus an adults-only pool/hot tub. What keeps it from being four stars? The patios look over the marina, which makes for a nice view. Unfortunately it also overlooks a very noisy air handling system. The cacophony makes it almost unbearable to sit outside and impossible to have a conversation. If you aren't an owner, be prepared to get nickel and dimed for internet (crappy), fitness center, etc.

Reserved a weekend getaway at Playa Grande and was told we would be upgraded to the Ridge with a marina view. The very nice accommodations consisted of a bedroom, a large living area, kitchen and 2 bathrooms. The view is the Marina was ok but given the location of the building we were in - there was a lot of noise from the street and bars. There was a nice small pool area and restaurant close to our building but forget it if you want to go to the main pool area at Playa Grande. Who ever was responsible for planning the access within this resort must have gotten an online degree in architecture. You have to take a series of ramps, stairs and elevators to get anywhere. Their security also gets a bit overly aggressive in maintaining the no reserving of lounge chairs. We left our chairs to go eat and 90 minutes later came back to find our chairs occupied by others and our belongings removed. And their policing practice seems to be somewhat random - as I later witnessed chairs unoccupied for hours without any action. So needless to say this left a bad taste with me. The best part of the resort was the proximity to town.

Stayed here for a week with my family. Great service, view, food & happy hour ! Don't know why all the bad reviews are here.

Wish I could give 0 stars. Reserved a Penthouse at the playa grande for 8. They did not have enough in the playa grande and put us in the Ridge. The noise and smell from the marina is horrible. Cannot sleep and is way too far from the playa pools where our family is. The front desk has a penthouse available but will not put us in it, instead let it sit empty with unhappy guests because it's a bigger unit. Checked in Saturday and so far our vacation has been awful. The hotel staff is less than helpful yet thinks they have been more than accommodating with offering our party of 8 a room that sleeps 4-6. So disappointed. If you can avoid any room be sure you avoid the penthouse 3201 in the Ridge. Vacation ruined.

Amazing staff. Friendly, polite, very helpful. Restaurants on property really good. Special events daily were great! Walking distance to marina which is nice. Daily maid service awesome. Bartenders at ridge were great. Once they met us the knew exactly what drinks we liked. And, suggested really good drinks.