The Ritz-Carlton, Almaty

Great hotel in an ideal location for visiting Almaty and all that this great city has to offer. The rooms are nice and the views are fantastic from the Executive suite. Room was very large, sitting area and TV room had great views of the mountains, ski ramps, and the ever jammed Al Farabi road. The staff were very attentive and we received outstanding customer service for our special birthday requests to ensure our night was extra special. The complimentary morning breakfast in the restaurant lounge as a Titanium was exception and a nice touch not usually afforded at the Ritz brands. Kudos to the GM for making this a complimentary part of our stay.

Disappointing Experience at The Ritz-Carlton, Almaty Unfortunately, my experience did not meet the expectations associated with a luxury hotel like The Ritz-Carlton. After a long journey, I arrived knowing that the official check-in time was 3:00 PM. My family and I went to a nearby mall to wait, and returned exactly at the scheduled time. To our surprise, the room was still not ready. This was very disappointing, especially considering the high price paid and the reputation of the hotel. Guests expect a smooth and well-organized check-in process, particularly after long travel hours. Sadly, the level of service did not reflect the standards one would expect from a hotel of this caliber. I truly hope the management takes this feedback seriously and improves the overall guest experience.

Titanium member staying at the Ritz Carlton Almaty a second time and this time to celebrate my engagement. With all the nice touches and delicate care from the staff, my weekend in Almaty felt very special. My weekend was packed with events and so I was particularly pleased that my logistical requests were handled perfectly and without reminders. The hotel itself is everything you'd expect from a Ritz Carlton property - from the cleanliness, to the attentive service, and the overall atmosphere. The breakfast is a good balance of local and western selection - with one of the most impressive fresh fruit spreads I've seen. The lobby bar is unassuming and underrated with its good selection of unique cocktails. And the toilet paper - one of a kind! Looking forward to returning - perhaps for my next step!

My partner and I recently enjoyed a flawless two-night stay at The Ritz-Carlton, Almaty. Coinciding with the hotel's own 12th anniversary celebrations, our visit felt particularly special and infused with a wonderful sense of shared festivity. We were in a group of tour from Malaysia 🇲🇾 travelling with Apple Vacations. The connection to the Esentai Mall is a major asset. The seamless access to luxury shopping and dining provided the perfect blend of convenience and indulgence, making our city exploration effortless. Our room was a sanctuary of comfort—spacious, immaculately clean, and featuring the signature Ritz-Carlton bed that promises (and delivers) a sublime night's sleep. The elegant design provided a perfect backdrop for relaxation. The view from our room was gracious with mountain landscapes and beautiful sunset. While the hotel's 12th-anniversary energy was palpable in the air, the team's attention to us as guests was incredibly personalized and generous. We were delighted to find a beautiful, large bar of artisanal chocolate in our room upon arrival—a delicious nod to the celebratory occasion. The breakfast buffet is a standout, with an impressive variety of exquisite options. In the spirit of celebration, the staff graciously offered us complimentary glasses of champagne and ice cream, making our morning meal feel like a true occasion. Each evening, we returned to find charming mini chocolate bars and mini bottles of mineral water arranged as a nightly treat—a simple yet perfect gesture that epitomizes the hotel's thoughtful service. The service was exemplary. The entire team struck a perfect balance between polished professionalism and warm, genuine care, making us feel both esteemed and welcome. Staying at The Ritz-Carlton, Almaty during its milestone anniversary was a memorable experience. The hotel excels not only in its superb facilities and location but in creating a culture of celebration and attentive care. They have honed their craft over 12 years, and it shows in every detail. We felt privileged to share in their anniversary moment and left with our own beautiful memories. We extend our congratulations to the entire team on this impressive milestone and our heartfelt thanks for an absolutely wonderful stay. We only hope we have a chance to visit Almaty again and stay at The Ritz-Carlton Almaty. While AirAsia flight only 7-8 hours from Kuala Lumpur!

The hotel is beautifully situated with breathtaking views of the mountains and the city skyline. The moment we stepped into the lobby, we were warmly welcomed by the staff, who were not only professional but genuinely kind and attentive. They made sure every detail of our stay was taken care of with such care and thoughtfulness.||Our suite room was immaculate, spacious, luxurious, and elegantly designed. The floor-to-ceiling windows gave us a stunning view of the Alatau mountains, and waking up to that every morning felt surreal. ||Dining at the hotel was another highlight. Every meal we had was delicious, with a perfect blend of local flavors and international options. The breakfast buffet was a daily treat fresh, beautifully presented, and with so much variety. The service at the restaurant, just like throughout the hotel, was exceptional.||One of the most memorable experiences was visiting the spa after a long day of exploring the city. It was peaceful, luxurious, and the perfect place to unwind. The staff there were so attentive and welcoming we felt completely pampered.||Thank you Ritz-Carlton Almaty, for making our first journey to Kazakhstan so special. We hope to return one day and we wouldn’t stay anywhere else. Thanks to the people we met at the restaurant specially Elina at the restaurant (I believe she deserves a chance to work at the front desk or in a more costumer facing role as she clearly has the communication skills and speaks English well), Ainura, Adelya, Yaketerina, Alexander (Concierge) Sreejith, and everyone!!!

I am writing to formally complain about the unacceptable delay we experienced during the check-in process at your hotel. We arrived at the hotel before 2:00 PM and proceeded to the reception desk. The staff informed us that the official check-in time was 3:00 PM and that we would be contacted once the rooms were ready. Based on this information, we informed them that we would go for lunch and return at the appropriate time. We returned to the hotel at 3:07 PM, shortly after the official check-in time. At that point, we were informed that we needed to wait an additional 30 minutes. We waited at the reception area as instructed. After the 30 minutes had passed, we approached the reception desk again, only to be told that we needed to wait for another 10 minutes. By this time, we were extremely exhausted from traveling. Despite the repeated delays and lack of clear communication, the rooms were not handed over to us until 4:00 PM, which is one full hour after the official check-in time. And this was disappointed for me because this is my first time to visit almaty.

I absolutely loved this hotel! Upon arrival I was upgraded to a beautiful suite. The staff here goes out of the way everything from reception to my favorite the Club lounge. The staff there were friendly, engaging, and some of the most helpful I have ever experienced in my travels to 96 countries now. The location of this hotel was perfect for me. I Highly recommend this hotel if staying in Almaty 😊🙏 The Best!😊🙏

Top notch facility and staff. Large rooms, very clean, luxurious and modern. A bit quirky lighting system, but the best and highest flowing shower I have ever had. And the best buffet breakfast in my memory, both by range of dishes as well as freshness and quality of produce. Definitely the best hotel in Almaty and one of the best 5 stars i stayed in