The Ritz-Carlton, Baku

Let me start by saying that this hotel was perfect. From the beautiful spacious room to the smallest details, everything exceeded my expectations. The service was excellent and the staff gracious and always attentive. The hotel was elegant and inviting and we loved it so much. They even had a traditional tea with dessert every day in the main lobby that was delicious. They let me check out late on the last day of my trip. The breakfast buffet was a must and not to be missed. This was probably the best hotel in all of Baku!!!!!!

My stay at The Ritz-Carlton, Baku was thoroughly enjoyable. The service throughout was impeccable, with staff attentive yet discreet. The room was immaculately presented, offering both comfort and elegance. The leisure facilities, particularly the pool and fitness center, are first-class — spacious, well equipped, and maintained to a high standard. The only limitation is the location, which sits slightly apart from the city’s main attractions, making transport a necessity. Overall, an excellent hotel that delivers on luxury, comfort, and service.

We loved this hotel and the outstanding customer service. Special thanks to Davud, the bellman, who helped my husband when we realized he hadn’t packed anything warm after two weeks of travel — Davud immediately offered an alternate bellman’s jacket so he could stay comfortable. Kudos also to Rufat (our breakfast waiter) and Toghrui (evening service) for their exceptional attention to detail, and to Hasan at the front desk for making our stay seamless. A wonderful experience — the Ritz-Carlton truly lives up to its famous $2,000 rule.

Incredible hotel and the staff is top notch! They are very eager to help with any request. The rooms are very spacious and the AC keeps the room nice and cold. Breakfast is incredible! I was not a fan of the cigar bar but to each their own. It’s a great business hotel! Very highly recommended!

We had an absolutely exceptional stay at The Ritz-Carlton Baku. From the moment we arrived, the service was nothing short of outstanding. A heartfelt thank you to Chingiz and Rafael, who went above and beyond to ensure every detail was perfect. Their warm hospitality and attention to detail truly elevated our experience. The room was beautifully appointed, spacious, and very well-prepared — especially the thoughtful touches arranged for our daughter, including a lovely tent setup and fun surprises that made her feel so special. It’s rare to see such genuine care for even the smallest guests. The service throughout the hotel was flawless, and the entire staff exuded professionalism and warmth. We also thoroughly enjoyed the hotel’s restaurant — both the food and the atmosphere were outstanding. This property sets a new standard for hospitality, and I can confidently say it’s one of the finest hotel experiences we’ve had. Looking forward to our next visit.

Came here exclusively for the spa as I was staying in another hotel and let me tell you it was PERFECTION. The staff are extremely professional, friendly, and welcoming. The massage therapists were very knowledgeable and very accommodating to all our needs. The spa is very clean, aesthetically pleasing, calming, and exactly what you need and expect from the Ritz. Thank you to the spa team!

I had an incredible stay at The Ritz-Carlton in Baku. The hotel is beautiful, with spacious rooms and top-notch service. The staff was exceptional, everyone was incredibly friendly, professional, and always willing to help. The spa is fantastic, and the breakfast was outstanding, with a wide variety of options that easily accommodated different dietary needs. Truly one of the best Ritz-Carlton experiences I’ve had. Highly recommend!

I recently spent a week at The Ritz-Carlton, Baku, and words still fall short. This wasn’t just a stay—it was an experience of elegance, kindness, and true hospitality. Everything in the hotel felt quirky clean, squirky clean—like the building had been freshly constructed just for us. Every corner, every corridor sparkled with freshness and precision. The design is world-class, but what truly stands out is the soul of the place. The breakfast? Impeccable. The chef didn’t just serve food—he offered kindness on a plate. He generously accommodated our requests, including preparing delicious Indian meals, which meant the world to us while traveling with kids. Speaking of which—we were with four children, and not once did we feel awkward requesting anything for them. In fact, the hotel treated our kids as if they were part of their own family. From providing drawing supplies to making them feel completely at home, they won our hearts in every way. The amenities are top-tier—but even more impressive is how approachable everything and everyone felt. The front desk staff were flawless, always smiling, always helpful. And let’s talk about that lavish grand piano in the lobby—every evening, a professional pianist would grace the space, transforming the mood into something magical. Even the valet service was smooth and sincere. Not a single staff member had that ‘tip-hungry’ face—a rare and refreshing change. Everyone was genuinely hospitable, not transactional. The guest crowd was upscale, the atmosphere sophisticated, yet warm and unpretentious. There’s honestly so much more I want to say, but if you truly want to understand luxury at its finest, just book a stay at Ritz-Carlton, Baku. It’s not a hotel. It’s a benchmark.