The Ritz-Carlton, Cleveland

The last time I stayed here, I gave the hotel an excellent rating and had many great things to say. This time around, not so much.||On the positive side, the property is in a great location with plenty of dining and shopping options within walking distance. There are also several nearby self-parking options if you choose not to use the hotel valet. The common areas are attractive and appear well maintained.||The room was clean, spacious, and quiet. Overall, the accommodations were nice, but they’re beginning to show signs of wear and tear. I had a room with two queen beds—one of which had a noticeable dip in the mattress. It’s definitely time to rotate or replace that mattress, because that's the kind of detail I’d expect from a budget hotel, not a Ritz-Carlton.||Check-in was confusing. I used the mobile app, but as the day went on, I noticed I still hadn’t been checked in. I sent a message through the app and was checked in a few minutes later, receiving a mobile key. Unfortunately, the mobile key didn’t work, so I headed to the front desk.||There, I was first told I wasn't checked in, then told I wasn’t in the system, and finally told I had, in fact, been checked in earlier that morning through the app. I was asked to show my ID twice and then asked to swipe my credit card, even though it had already been swiped and authorized for the stay. In short, the check-in process was chaotic.||While I usually don’t give these things much thought, I did find it odd that the staff went out of their way to recognize the couple ahead of me for their Titanium status, while all I received was a room key so I could access the elevator and a 'have a nice day.'||I genuinely hope this experience was the exception and not the norm. My next stay will tell me whether this was just a fluke, or whether this is another hotel that has simply lowered the bar in a post-COVID world.

Assuming a typical Four Seasons or Mandarin Oriental sets the standard for what five-star hotels should look like, the Ritz Carlton Cleveland is a solid 4.5.||||In its favor, the property is lovely, the food is good, and the rooms are well-appointed and modern. The staff were all friendly and the Club Lounge is a must-add upgrade. The fitness center is also great. This does feel like a property that should have a pool, though.||||Keeping the Ritz Cleveland out of the conversation of the true five-star properties are small issues like the valet not asking if he could help with our luggage, waiting for a few minutes at the front desk unacknowledged while three employees were working on their computers, and a general lack of anticipating wants and needs and going above and beyond to make our stay memorable. For example, when learning that my family and I were going to a Guardians game, asking "how was the game?" when we returned would have been a nice touch.||||These are not huge negatives by any means, nor would they preclude me from staying at the Ritz again, but with some small and thoughtful tweaks, this could be a special place.||||As it is, the Ritz is by leaps and bounds the best hotel in Cleveland.

My stay at The Ritz-Carlton, Cleveland was exceptional. The top-floor room provided refined comfort and a remarkable view, while the attentive staff ensured every detail was flawless. Thank you for making my visit truly memorable.

Jasmine made my multiple night stay at The Ritz-Carlton Cleveland amazing. She truly went above and beyond for me in every way possible to ensure my stay was amazing. She provided excellent customer service. Ritz-Carlton is my absolute favorite property to stay during my visits to Cleveland. The rooms are so spacious, beds are very comfortable, the property is immaculate and the staff truly goes above and beyond to ensure their guests have the best experience. It's also located in a prime location in downtown Cleveland! Quick walk to Progressive Field and Rocket Mortgage Arena! Tons of restaurants and bars within walking distance as well. Thank you Jasmine for an amazing stay!

Jasmine made my multiple night stay at The Ritz-Carlton Cleveland amazing. She truly went above and beyond for me in every way possible to ensure my stay was amazing. She provided excellent customer service. Ritz-Carlton is my absolute favorite property to stay during my visits to Cleveland. The rooms are so spacious, beds are very comfortable, the property is immaculate and the staff truly goes above and beyond to ensure their guests have the best experience. Thank you Jasmine for an amazing stay!

Stayed there recently this past weekend for ladies weekend after the recent passing of my mother and as for me works in hospitality as D.O.S. Your property was absolutely stunning down to the staff. That mall attached is another story but definitely other things around to do if interested. Wanted to give me props to management team down to the staff! Kudos!

Saw another review that said this was more like a very nice marriot than a ritz and I would have to agree. That's to say nothing of the staff, however who went out of their way to make a special celebration even better... A+ to them!!! Club is very nice, but not what you would see at a higher end Ritz Carlton. No spa services, but very nice work out area! Did not try the restaurant or bar so cannot comment about that, but did appear to be on the smaller side just looking. I had a great experience and will go back again for sure, but my expectations were realistic after reading that review I mentioned above. A strong 4.5/5 hotel/amenities in my opinion with an A+ staff! Thanks for a great weekend!!

I booked a corner room in June for august, for $730 a night, and with a special request of high floor and a view! However, when I arrived, only a room on the 8th floor was available for me, the hotel having 14 floors! I waited 5 more hours for a room to be available on a higher floor! I was given a room on the 11th floor but with no view, just a close up building through the windows! And this for close to $3,000 for three nights with taxes! Absolutely not! It is not worth it! The service is deplorable, the guest’ requests are not honored! Very disappointed! No Ritz Carlton here!

I stayed at the Ritz-Carlton Cleveland from May 16-18 , 2025 while visiting for my niece's graduation from Case Western. This was my first time in Cleveland and I was excited to stay at a Ritz, as I've had great experiences with the brand in the past. While the hotel was nice overall, it didn't quite live up to the typical Ritz-Carlton standard I'm used to. Pros: * Thanks to my Titanium status with Marriott, I was upgraded to a suite. The layout was great, ceiling to floor windows, in the bed room and living room, an office area, and a pull-out sofa bed. * The separate toilet/sink by the entrance was very convenient, and the suite allowed for privacy between rooms which was perfect since I was traveling with my son. * The front desk staff was friendly and professional, especially the associate from Texas, we had a great chat during check-in. * The hotel was very clean, and the gym was excellent! It was well equipped with Peloton bikes, flavored sparkling water, a sauna, steam room, and all the essentials for post-workout grooming. Cons: * Once the pull-out bed was extended, the suite felt cramped. We had to fold it back up just to move around. * $175/night for lounge access was surprising, especially since it's usually complimentary with Titanium status. * Valet parking was $60/night and necessary since I rented a large Jeep. * The hotel is connected to a mostly-empty mall that never recovered from the pandemic. Unfortunately, this brought down the ambiance a bit. We encountered people asking for money and several individuals who seemed to be experiencing homelessness or mental health issues. * The bed was comfortable, but not particularly luxurious. Other notes: * There's a welcome social hour with a complimentary drink, but I didn't get a chance to attend. * There was a marathon in town that weekend, which made getting in and out of the hotel more difficult due to street closures. Something to keep in mind when booking. Overall: A good stay with great service and amenities, but it lacked the "wow" factor I've come to expect from Ritz-Carlton. I'd stay again, but I'd request a better view and plan around local events.

The best hotel in Cleveland with great staff and some nice rooms. The hotel really feels like a home away from home, and the bar/restaurant is a great place to hang out and enjoy yourself while in Cleveland. Elsie is the best bartender and someone I enjoy seeing every time I go to the RC Cleveland. As an ambassador member with Marriott I'm often upgraded to better rooms, sometimes nice suites with 1.5 bathrooms and lots of extra space! The bathrooms have beautiful marble everywhere, the Diptyque products are great, and the beds are super comfortable. If you want to go to the casino, you're just a quick little walk away through the attached mall. The hotel will also take care of laundry, dry cleaning, shoes, and everything you need in a jiffy! I've spent well over 100 nights here in a 3 year period, and will continue to make this my hotel of choice in Cleveland.

When you book under the name Ritz-Carlton you automatically expect luxury....unfortunately this Ritz does not live up to the name, brand, or expectations. You enter a "pre lobby" and then have to take an elevator to the 6th floor to get to the check in area...not a huge deal. Once I got into my room I was very disappointed in how blah the room was, but my biggest disappointment was in the bed and the bedding. The bed wasn't very comfortable, I needed up tossing and turning trying to get comfortable all night....which the sheets didn't help at all. I felt like I was staying in a motel 8 with the way the sheets felt. Overall I'm pretty disappointed in the hotel for the lack of luxury and the beds/bedding.

I attended Ritz Carlton for a dinner event this weekend. Upon arrival I let them know I was vegan and asked could they accommodate. They were more than happy to. Every staff member from the doorman to the bar was so helpful. Bathrooms were super clean and well stocked. We were on floor 7 and the artwork was stunning and colorful. I wish they put the artist name below the paintings. Our bartender whose name I didn't get was so kind. Sadly they don't carry NA beer in a can bummer. For dinner we had a salad with a nice rose vinaigrette and red pepper paint which appeared to be a splash of red pepper ground up on the plate. Lettuce was wrapped up in a cucumber ribbon. It was delicious but lacking in flavor lots of salt and pepper needed added. The entree I received was good but small I still left hungry. It was a grilled tofu in oil and herbs with 2 small carrots and 5 halved potatoes. Needed more seasoning as well. Super plain. The event entree was an Amish chicken with full size carrots and full size crown broccoli accompanied by a mash potato. My friend enjoyed everything on her plate. However, when she cut into the chicken it was not thoroughly cooked. Dessert I had a fruit plate and other option was a chocolate cake. We both had to leave the dinner event at 10pm in search of food. A little disappointing for the ritz being in other cities the food is superb. Ambiance and staff welcoming made up for the food.

Excellent hotel in downtown Cleveland! Very good customer service. Guests are well taken care of. The room was spacious and bed was comfy. I got a good night sleep here as it was quiet for a city hotel. The room was very clean. The staff at the check in desk and valets were very professional. Will stay here again!

Fantastic stay at the RC Cleveland. Everything was so phenomenal, wish the stay was longer. From the moment I stepped in the building to the moment of departure, the staff was incredibly attentive and every level of service was addressed. The rooms are spacious with gorgeous marble bathrooms and diptyque amenities. The beds are so comfortable you sink right in for a great night's sleep. The staff at the bar work very quickly to fulfill orders and are friendly.

Enjoyed my two night stay here friendly helpful staff always first to greet you whether coming or going two level lobby the first lobby is at street level. Fitness center is better than most small gyms plenty of free bottles of water, towels etc available second floor lobby has a nice restaurant and bar you don't really need to leave the property it has it all. 5 star hotel as you would expect from Ritz Carlton is connected to a mall some shops are vacant and a casino is across the street decent eateries close by short walk to a large sports venue called Rocket Mortgage!

For a fancy hotel like this, I was disappointed. The room decor was nice, but otherwise lackluster. They stocked the fridge with junk to buy so it wasn't functional. Plus they make you feel like a thief and post a sign about stealing the toiletries. Additionally they had a robe and slippers hanging in the closet, but the room was worn and dingy. Gross. Next time we will go elsewhere.

Top notch service! Enjoyed the room and workout facilities the most! Spent time in the Sauna and at their restaurants. Will frequent again! Typical experience you expect from a Ritz Carlton.

Solid place. Everything you would expect here. It's connected to the mall/casino so that's convenient.just wish they had casting abilities. They do have netflix though.

Food was good in the restaurant and staff where great! The food was great also and bathrooms where clean! Would eat here again.

My family and I stayed here to celebrate my mother's milestone birthday, and it was a wonderful gift to her! From the moment you arrive, the staff is very welcoming and attentive. We stayed on the Club Level and purchased Club Lounge Access which offered nice views of Lake Erie. We enjoyed the breakfast, lunch, evening snacks, and dessert offered in the lounge. Good quality coffee, teas, wine and cordials are also served. The fitness center has ample equipment and even a sauna. Our rooms were very clean, thoughtfully furnished, and with a gorgeous marble shower. Full-sized toiletries are provided which eliminate the need to pack such items. Yes, this hotel is more expensive than other options in downtown Cleveland, but the quality is well worth the price.

We had an absolutely wonderful time at the Trick or Tea event! The whole staff today (October 29) was wonderful. I believe Todd was the manager of this event and him and his staff were wonderful. They went above and beyond to make this event appropriate for both children and their adults and treated my Mom, daughter and I so well. We are so thankful for their generosity and thoughtfulness during this special girls day.

This was my second time staying at this property and it did not disappoint. It is in a great location with many attractions and places to eat within a short walk. Check-in was a breeze in part because the front desk staff were all super friendly. The room was spacious, modern, clean, and quiet. My only suggestion is to save a ton of money by taking advantage of the numerous self-parking options, many of which are nearby. This property truly exemplifies the Ritz-Carlton brand, and I will certainly stay here again if I have the opportunity to do so.

If you have to be in Cleveland, or even within an hour from Cleveland, this is where I would stay. The hotel is very well done, for a moment you may even forget you're in Ohio. The rooms are all updated and spacious and clean. The room service is not great (service ok, food no). The shower pressure is nothing to write home about BUT they must have a water filtration system because I have never felt so clean after a shower- especially at a hotel. At first I thought, maybe I just felt so gross after traveling and really needed a shower, maybe the water is cleaner in Ohio? Nope. We stayed in another hotel for the next night and then returned the Ritz- I can confirm it's some kind of water softener system. Your hair and your skin will thank you after a long day of traveling when you spoil yourself with a room here. Value for money 10/10. The hotel is attached to a kind of eerie desolate mall/subway. It felt like a maze we had to walk through to find the Starbucks inside the casino in the morning. I've never had to bring my ID for morning coffee, lol. I was still glad I didn't have to walk outside in the cold to find it since everything was connected. This is a good 30-45 mins away from where we needed to be, but I felt like it was worth the drive while we were in town.

We stopped for drinks on a Friday night at the Turn bar. We were practically the only ones there which was surprising. The atmosphere is pretty and relaxing. I ordered a Cosmopolitan and it was one of the best I have ever had. It wasn't red like they are many times I order them. The vodka was nice and cold and my glass was filled. For $16 I got a martini I enjoyed. My husband ordered a dry martini, in fact he had 2, and both of them only half filled the glass. That's never happened anytime we order them and we order them all the time. Very strange, and the same $16 price tag.

It was a quick visit to Cleveland, Ohio, thank you Marriott Bonvoy for the upgrade always at Ritz-a Carlton Cleveland, we got the water view, an Executive Suite, it was a smooth stay. Unfortunately most of the restaurants shut out in downtown bc of the pandemic and dining outdoor wasn't an option for this cold weather. We love this fantastic gym here and the room service. The good was solidly good and smoke! Everyone was wonderful here. The hotel was clean. Staffs wear mask. Mask is required in the hotel. Sanitizers is provided. Social distancing is practiced here. We'll be back when it's a better day for all.

Terribly disappointed in my hotel choice and would not recommend! When you check into a property like the Ritz Carlton you expect that you're in good hands and there's a certain piece of mind, and quite frankly I've had better experiences at the DoubleTree. Had ever been to Cleveland and was glad to see they had a Ritz Carlton when I was booking this business trip - was truly looking forward to it. Getting inside is a bit strange, especially right now since the main entrance is closed due to street construction. You currently enter through a random door with little signage and make your way through what I assume is an events space due to the big empty room and abandoned bar. Once you find the elevators you go up to the 6th floor lobby. Confused again? Yup! You're greeted by what seems to be the restaurant host who direct you around the corner to the "front desk." Was glad they had a room ready for me even though it was 10:30 AM and check in isn't til 4. They had emailed me in advance to ask for my room preference and placed me on a higher floor per my request. Things were going pretty well... The hallway on the 12th floor was hot and muggy and the room was equally as stuffy and smelled like smoke. I turned on the aircon in hopes that it would air out and left for a few hours. When I returned it were as if somebody was smoking in the room, the odor was heavy. After 30 minutes I had to call down and request a change. The new room was a much better climate but I quickly realized was a handicap accessible room - not as much furniture, less counter space, a smaller shower with a bench that took up a good amount and a shower curtain instead of big glass doors. Overall not the same, but perfectly manageable. Took a shower and realized there were no bath towels, only hand towels and a bathmat. Certainly not an ideal time to find out, but I called down and they brought up a few. Spending a bit of time in the room I also noticed a handful of pistachio shells near the bedside table and under the desk. Return from work the next day, after 12 hours of being out, to find that room hasn't been touched. Thought I was crazy and checked the privacy light on the door and all of the brochures laying around to see if this an environment conservation effort. Nothing found, so again I call the desk and they transfer me to a manager. Manager Monica apologizes and offers to send somebody up to clean, but the last thing I'd want to do after a long day is sit in the corner and watch somebody clean the room for me. Although very apologetic, her only advice was that I should be sure to turn on the "please service my room" light the next day and she would put a note in my file. Thankfully after another long day they did tidy up a bit and make the bed. I don't have much stuff and haven't spent much time in the room, so there's not much to be done anyway. Despite leaving me a new notepad, I put the first in the drawer, they didn't bother to leave any new mouthwash, cotton pads, etc. Seems like normal hotel protocol that the products you use get refilled for the next day. No surprise, the remnant nuts on the floor from the guest before me were still there (and to be honest we're still there when I checked out). Another call to the desk and spoke to another manager, Barret. After 25 minutes on hold, his advice is to speak to the day manager and my info would be in his hands in the AM for him to give me a ring. Well I've since checked out, flown home and it's a day later. Had no call to the room. No call to my cell. No email. It's clear the property does not care. Three nights and many distinct issues, including not cleaning the room, which as far as I'm concerned is one of the basic services that you elect by staying in a hotel. Don't get me wrong the property is comfortable and the people you do speak to are very kind and welcoming, but nobody seems to be in charge and/or care about the guest experience. Even when things go wrong, you'd think they'd go out of their way to make it right. Instead the Ritz Carlton Cleveland seems to operate on an apology and hope it's better the next time policy. Luckily there are many other options nearby!

I love this hotel! Been staying here for many many years. Perfect location for Downtown Cleveland and going to concerts or baseball or football games. Walking distance to all. Fabulous service and great, caring staff.

We enjoyed our brief stay at The Ritz-Carlton. (I think we were in the hotel for all of about forty-eight hours. It was in the summer of 2020 -- the very height of the COVID-19 pandemic.) Service was professional and prompt. The hotel was spotless. (I loved that part!) Many restaurants in the area were closed, but that was no fault of The Ritz. Our view was lovely.

The Ritz was $488 with tax for one night in April. I got free breakfast and dinner as part of the Amex Fine Hotels & Resort program. I didn't get my space available upgrade, but I do believe that the hotel truly was booked. I saw players from a Toronto NBA team in the hotel. I was able to check in a noon. I checked out this hotel for a staycation knowing it had recently been updated. The Ritz used to have an old school Floridian feel in the guest rooms. That has been replaced with a modern gray color scheme and sleek furniture. The public areas were less fully updated to retain some of the historical features from the building but they were still very nice. The 6th floor lobby got a major redo mostly because Turn, the new restaurant basically uses the lobby as its seating area. That makes for a cool seating area, but does prevent lounging in the lobby when the restaurant is busy. The lobby had free coffee in the morning (I'd pass though if I were you) and many free newspapers available. Arrival The valet at the door was very friendly and personable. He quickly appeared, introduced himself, helped unload the car and told me to take my time making sure I had everything. He directed me inside: You have to take one set of elevators up to floor 6 to the lobby and then another set to the rooms. The check in process was probably the worst part of the experience. There were two staff present, one on the phone and one standing around but no one acknowledged me right away. When the man did finish on the phone he moved very slowly through the check in process. He was the only one working the check-in area and two people got in line behind me. This process was not up to Ritz standards unfortunately. Everyone else was very nice though. There always seemed to be some at the elevator bank to hold the elevator and direct guests. And a housekeeping employee I met in the hallway was very friendly. The staff that brought up my West Side Market themed welcome amenity was very friendly too. (It contained beef jerky, dried fruit, nuts & olives.) Room 807 The king room was spacious. There were outlets in all the right places and varied lighting options with pre-programmed settings for work and evening. There were reading lamps in the headboard and a nice nightlight in the bathroom. The desk had a comfortable chair and was a good height for working. The bed was really soft and comfortable. The room curtains were great at blocking out light. There was a mini bar, but also 2 free water bottles and a nespresso machine. While I get this is high end, I'd rather have a machine that makes a full cup of coffee. The bathroom was very spacious, though the space was a bit wasted; there was room for a bathtub and a shower. There was only a small, square shower stall. Though the water pressure was good and the design was top tier it did utilize a shower curtain instead of a glass door which seemed cheap. Location It's really unfortunate the Ritz is located where it is. It is in one of the less nice areas of downtown Cleveland attached to the rear of a dying shopping mall (Tower City) that probably has no stores in it anyone wants to shop in. The lowest level of the Ritz either exits to a side street or Tower City. The side street offers a quick walk to the Warehouse District in Cleveland. The Tower City exit used to offer a quick exit, but that's closed for construction. Exiting this way now you have to walk through all of Tower City and exit through their main doors which is a bit undesirable. Once beyond that though the location is great. It's unfortunate the walk from this nice hotel to the amazing things Cleveland offers is so bleak.From Tower City you can walk to Public Square in 1 minute or get on a free trolley to museums, the theater district and more. Departure I called from my room for my car and it arrived within 2 minutes of me getting downstairs so this was a pleasant fast process. Food Check out my review of Turn Bar + Kitchen - 4 stars! Overall I didn't have a bad trip. For a staycation when you want peace, quiet, a comfy bed, and good food you can't go wrong. If you want to be wowed though the Ritz didn't deliver. I've been more impressed at Marriott's lower tier JW Marriott hotels before.

We called and asked for early check-in this past Friday. The call was made at 10am. We arrived at 4 ppm and our room was not ready. Took till 5:30 to get into the room. We were a party of 4 and they did not have any bedding for the pull out couch. Also, there were only 2 shower towels in the bathroom. Next day, they made the room up and only left two towels.

This hotel will not honor your reservation if someone else wants a room and you haven't checked in yet and they don't have a room available.

We are from the Cleveland area but like to stay downtown on occasion. This was our first time staying at the Ritz. The location is convenient to much of the nightlife. Cleveland is becoming a safe place to go out in the evenings and walk. Uber is easy to get as well. The hotel was recently renovated and the rooms were very nicely done. The grays and blues are calming. The mattresses and room furniture were very comfortable. Our views were nice from our windows. The cheese and cracker plate upon arrival was very welcoming. There was a mini bar stocked with a good variety of liquor, som beer and wine and mixers and snacks. We couldn't find the ice machine but didn't call anyone to ask either. The lobby and common areas were clean. The bar was hopping. When we returned to the hotel at about 11:30, there was a DJ playing and a fairly active scene. The music was a bit loud and more like club music though. I would have rather appreciated something more mature and softer to allow for conversation. It was right off the check in area and people arriving for the evening had to walk through that and try to communicate to the front desk over the noise. The staff we encountered were top notch all around. It almost made me feel guilty. I'm not that high maintenance and no one should require that much attention in my opinion. Friendly is great but three people helping me into the car or someone walking me across the lobby to the elevator is overkill. This is a gorgeous hotel though with thoughtful touches, cool room upgrades and we most definitely enjoyed our stay!

My review was going to be 5 stars because the staff was friendly and the room is adequate but it got knocked down to two stars because they didn't make up the room....what kind of high end hotel doesn't service the room??? Who wants to come home to an unmade bed? No fresh towels? When I called the girl on the front said they were short staffed (bullshit) and that they don't just clean rooms unless it's requested...are you kidding me? As in, there is a button by your door that you have to press to let the cleaning staff know you want the room cleaned...For $450 a night this is unacceptable. Shame of ritz Carlton Cleveland with your short cuts and dumb excuses. Save your money, go elsewhere

We had a fabulous stay! Champagne greeting, great staff, super clean. Loved our room. Great view! The restaurant was booked solid but management (which was awesome) got us in for a simply wonderful dinner! Service really made the stay perfect. Hotel room spotless. Everyone was positive and upbeat....from the valet to the front desk...restaurant staff, manager...room service....hard to find nowadays a well run hotel. I'd give ten stars.

Beautiful (dog friendly) hotel in Downtown Ohio. Loved the champagne greeting. Morton's Steakhouse around corner BUT the on-site restaurant was fabulous! Hotel management was very attentive, as was our restaurant waiter.

This is one of the worst Ritz-Carlton branded hotels they have in the country. In the photo you can clearly see this place is In disrepair.

I went back & forth between 4 stars or just 3. Here's the good: The property is beautiful! Congratulations to the designers, the newly renovated rooms, gym and club lounge are gorgeous! The gym in particular is second to none, it's surprisingly large (perhaps even too big, relative to the size of the property) and is equipped with a wide variety of brand new equipment including free weights, benches, squat racks, a group exercise room with virtual training programs, dry sauna and all the cardio equipment you could need. The club lounge is beautiful and stocked with beer, wine and snacks. The location is walking distance to the Quiken Loans Arena, Progressive Field and East 4th street. Now the bad: No pool!, rooms are small, air conditioning either wasn't working or had been deactivated (it was mid oct, but it was also nearly 85 outside). The service was mostly good and mostly friendly. It wasn't as though anyone did anything wrong in particular, but we did notice lots of small things: room wasn't cleaned to our expectations, tissue box was left empty (for a family of 4, who all had runny noses), items in the club lounge would run out and not be restocked (not just for a couple hours, more like 36 hours), asked for directions and told the wrong way to go, asked about a particular restaurant and instead of offering to help make a reservation, told to call ourselves and 'good luck'. Kind of accumulation of small stuff like that, not really what we've come to expect in terms of service at the Ritz brand of hotels.

Very disappointed with our stay at the Ritz. You are supposed to be the best so you deserve to be held to a higher standard. We stayed toward the end of August. The AC unit in the room was SUPER loud. It turned on and off every 5 min to try and keep the temperature correctly controlled. It was very frustrating. Once you noticed it, it was all you could notice. The rooms and hallway had an "old" feeling to it. The area around the hotel isn't the nicest. A lot of homeless walking around and coming up to you while you are walking to dinner. I also should mention, It was the last 2 nights on our trip back home from our wedding. We mentioned it to the person checking us in and asked for an upgrade if possible or at least a room with a view. We do have status with Marriott so we were hoping that would help as well. Nope, we got a room that faced an office building across the street so we couldn't even have the curtains open. The hotel was definitely not full and it was a Thurs/Fri night. There had to have been something better than what we got. If not, this place deserves a 1 star.

This review pertains to the service at The Ritz-Carlton, ranging from the valets to the front-of-house staff. I interacted with the staff of the Ritz every day for almost two weeks during the Cleveland International Film Festival. Whether in the Ritz hospitality lounge headquarters or with the umbrella service in pouring rain to my Uber, the staff at The Ritz was constantly upbeat, helpful and willing to go the extra mile. They really pulled out all the stops to be as hospitable and accommodating as possible to film festival sponsors, patrons and guests. I watched them handle huge groups of people with ease. Kudos to the staff for making CIFF a pleasant experience!

Stayed here during the crazy pandemic shut down. Location is centrally located and located right above a shopping mall. One of the down sides of this location is the seedy crowd that lingers around when the sun goes down. Was upgraded to a suite, very nice build out and finishes similar to what's expected from other ritz properties. Some of the stuff that we're not as nice was the peeing paint in the bathroom. Room seems to have been cleaned well. Ordered room service for dinner, food came quickly (maybe due to the fact of the hotel being dead) did not bump into another guest the entire stay. Requested some toiletries prior to arrival trough the app, Those requests were never meet. Overall an ok stay, Will is be back yes, will I go out of my way to stay here again probably not

Soo below is a letter, receipt, and picture of the 18k coat that my Adopted Mom/Sis let me wear for a Birthday Lunch that we had at the RITZ CARLTON DOWNTOWN ~ClevelandOH on Monday 2/12/2018. Everything was wonderful until the very end as we were first told to pay the bill or else. Followed by just leave the premises and forget the bill. Followed by Cleveland PD off-duty officers for Tower City, informing us to pay the bill, get the receipt and contact Customer Care regarding this ludicrous situation. So all this over a $4 dollar overcharge for a $60 bottle of wine. Keep in mind. My adopted Mom/Sis had a stroke in 2000 that immobilized the right side of her body and relegated her speech to 5 simple sentences total. We play charades ALOT ok? . A voicemail was left for Yael Ron, General Manager and a followup email was sent to her and to Executive Chef Richard Soren Arnoldi. Yael did return my call the next day to state the waiter was CORRECT in not leaving the bottle of wine on the table since I am pregnant. A fact that two bartenders and another manager had already stated was erroneous. The bottle was solely for my Mom/Sis. She ordered no food. It is not illegal for a pregnant women to drink wine, just not recommended. So.. therein lies the problem. 'Discrimination' that Ms. Yael Ron tried to tell me was at the discretion of the waiter. You read the account and then tell me if you feel the outrage that we did bubbling up at this turn of events! From: Risa Lynnette Date: February 13, 2018 at 2:21:57 PM EST To: yael.ron@ritzcarlton.com, richard.arnoldi@ritzcarlton.com Subject: Lunch Experience on 2/12/2018 'Richard, I've included you on this email because you were an integral part of the phenomenal experience that my mom received yesterday for her birthday. Everyone and every nuance of the afternoon was perfect until the very end as we were told to leave the premises over a $4 dispute on the final bill. I left Yael a detailed vm and I'm also sending a copy of the receipt/bill. The original bill was $131.00 because they charged my Mom $16/glass for her Armond Riesling instead of $60 for the bottle that I requested our server Jimmy to leave at the table. He declined to leave the bottle because I am pregnant, however the bottle was not for me. I had tea and water. And to my knowledge he can't deny me the bottle. It's not illegal to drink wine. It's not recommended but it's not illegal. So I'll let you guys figure this 'discrimination' issue out. I appreciate everything you guys did to make my Mom feel like a Queen. I just wish we hadn't been thrown out like paupers. Thank you, Risa Savol aka Yudah YahRisa Yisrael Founder/Facilitator Church Without Walls

Very hospitable and welcoming staff as I arrived for a one-night stay. Valet was quick. Plenty of staff took initiative to ask if I needed directions or help carrying luggage. Check-in desk was pleasant and efficient. Room was spacious, clean, and relaxing. Only downside was that WiFi is not free unless you're a Marriot Bonvoy member, which I wasn't. Participated in an event mixer in one of their hotel meeting rooms, and space was impressive. Hotel entrance was unremarkable for such a luxury chain, but the hotel was attached to the underground mall as part of the Tower City Center, which let me not have to walk outside at all to the Higbee building during the heat wave! Easy walking distance to Progressive Field, Public Square, and Rocket Mortgage Fieldhouse.

No one ever has a bad time at the Ritz. My husband always says that if you can complain while being at a Ritz- you just can't be happy. Five star all the way. The friendliest, coolest people anywhere! Impeccably clean - beautiful decor - super classy and authentic! However- these 5 stars go to the executive chef we ran into on the elevator. I presume he was also working the wedding on site as well as the restaurant- and it was later in the evening- but he took a quick minute to recommend something for dinner. We had the ribeye, which sounds basic, but the flavors and bourbon horseradish cream were right on. We ordered it Pittsburgh style, my favorite- and they nailed it! Another shout out for the consistent and perfect room service- and the servers are always so very friendly and accommodating- which we love to throw extra tips to - very much appreciated! Whoever delivered to room 1012 on 4/11 and the crack of dawn, super friendly! We just love this place and the celebrity sightings!

Renovations in progress so no suites on the club level per our original reservations but they re-accommodated us for a corner room. Amex platinum perks: $100 towards food, services, noon checkin and 4p late checkout Exits directly into the Tower City...which has a tunnel to a casino Take one set of elevators to the 6th floor and switch to another set of elevators with key card access to go to your room. Being in the city, the hotel itself felt very safe.

Amazing hotel, horrible city! Best hotel in Cleveland. Good security, they keep the riff raft out! Didn't really want to leave my room! Had a problem with WiFi and they sent someone instantly! (Nice guy, works valet as well)

The Ritz-Carlton name has cache to it and sets expectations that this location simply didn't meet. We stayed at the hotel over July 4th weekend and were really disappointed in the condition of the hotel. The floor we were put on was apparently in the middle of some renovation. Given that it didn't seem that the hotel was over sold, I'm not sure why they even put guests on the floor. It was completely disappointing and certainly not worth the Ritz-Carlton fees.

You can't stop me from coming back to this wonderful hotel. Let's start with the customer service what an amazing group of staffers. The rooms are so beautiful and I had to say that having your own doorbell and a button that allows you to put in a call for housekeeping is so ingenious that I wish all hotels would do this. But that's what makes this hotel in unique. The room service was exquisite the only issue I had was with the remote that seemed a little bit worn down but everything else just was music to my ears. That's what I was also connected to a mall in a casino so that also made the state much delightful. I definitely will be back

I always stay here every time I visit Cleveland. This hotel is the best and service is top notch! Well worth the money each and every time

I've stayed here twice now, and the customer service has gone from underwhelming to bad. The first time I was here, my room wasn't ready despite paying extra to have early check-in. Now, as I write this, I've been on hold from the front desk for 15 minutes trying to get the lounge access card that the reception forgot to give us. The other complaints are minor, but these sent me over the boiling point. On the other hand, that rooms are lovely and the downstairs bar is a great place to catch the game, so they earned some stars there. Edit: adding a star because the gym is amazing.

Seriously. I don't know why people would stay here (or at a Ritz). The location is ok, it's connected essentially with the casino and steak house. But it's $400 a night and I just a bill for $40 a day for parking. WTH. How can you charge someone that much money for a basic room and then for parking. Ps Cleveland is back to being the Mistake on the Lake. It was dead on a weekend. Akron was more hoping

We stayed here for a small weekend getaway for our anniversary. While the hotel was under construction, we really were not impacted by it. We checked in on Friday and while the lobby is super tiny (maybe due to construction) there was no wait and we checked in easily. The floor we stayed on was where the gym is going to be, but we did not hear any construction. Our room was very nice and very clean. A great size with a very comfortable bed. There was a small problem with the room at first but our bellhop and front desk person fixed it very quickly. All of the staff was very friendly, especially the people working the valet and front of the hotel. The hotel is in walking distance from most places we wanted to go including shops, casino, ballparks, sightseeing and great resturants & bars! Very relaxing and enjoyable stay. "The Land" seems to be growing on us.

Woa ... LOVE THE RENOVATIONS. This property definitely needed a makeover, what with Metropolitan at the 9 opening down the street and other competitors (Westin .. yes, I know, it's now part of the Marriott family) upping their game. NOW this feels like a Ritz Carlton. Rooms are completely redone, love the "little"touches lke the recessed reading lights, the darker rugs, ample seating areas in the room and a very comfortable bed. Big UPS for Turn, the new bar/kitchen on the first floor that is very inviting, particularly with the glass fireplace roaring.

Nice friendly staff at this hotel. Renovations made at this hotel are very impressive as well. The location is walking distance to Progressive Field, Quicken Loans arena and is connected to the Casino and Subway system as well. The bar area has a lot of comfortable seating close to and a distance away from the bar which was cool to see. So if you're feeling social you have an option, or if you want to order drinks a bit away you have an option as well.

Wow! A beautiful place, great location with impeccable service as well as a decent hotel restaurant, Muse. I'd give it five stars except for a few of the craziest, most nonsensical things I've ever come across in this day and age such as an extra charge for internet connection! When you could stay at a much less expensive hotel and have full public access Internet for free, I find it ludicrous to be forking over any amount to the Ritz, no matter how small the amount ($3.95/15 minutes or $9.95/day) for Internet. OK, they do boast that it is secure and high speed, which security I doubt and which high speed didn't prove to be any more "high speed" than any other hotel which commonly offering free of charge Internet In fact I found it far worse, as I had various issues related to its security system which ended me up in high tech nightmare situation. In that regard, here is their Guest-Tek helpline number; though I hope you won't need it: 1-877-755-0550. Another weird thing is at their lobby bar. The area is a big, spacious, beautiful area, but not the bar. The bar itself is small with only four little bar stools. Then there are no nibbles or munchies during what should be happy hour. Every top place I generally stay at, even other Ritz Carlton Hotels, not only have some little complimentary snack but often a complimentary wine and cheese happy hour for its guests. Upon questioning that, I was informed that they usually do put something out though that didn't happen during my visit. One nice feature of this hotel is that the actual lobby is on the sixth, not the ground floor, a fact that eliminates the typical transient street traffic, leading to better meeting areas and better hotel guest privacy. Another nice feature is that the hotel is directly connected to a mall containing, among other things, a Morton and a Hard Rock. Though the mall itself is beautiful, it is obvious that it isn't one of Cleveland's more popular attractions. At least most of the mall traffic I saw was transient rather than shoppers. Hence, as nice as it is with its superb location and perfect, and I do mean overwhelmingly perfect service, I'm not all that over plussed by the Cleveland Ritz Carlton. Yeah, that Internet thing really bugged me.

Now I know firsthand why people use the term "Ritzy" to refer to unparalleled luxury. I could get used to this white glove treatment . . . While in town recently, I was feeling like I wanted some luxury, and had the opportunity to stay at the Ritz-Carlton. When I called to book, I was also informed that this is the ONLY Ritz-Carlton in the state of Ohio, making it feel even more exclusive. I wasn't sure what to expect, but whatever I did expect, the Ritz-Carlton exceeded my hopes. The staff addressed me by name, and were always very courteous and helpful, but never so obvious that I felt like I couldn't unwind and enjoy myself. The room itself was impeccable, and I appreciated the turn-down service with a tiny chocolate square that I had before bedtime when I stayed there. The gym was very nice, not too big, but had all of the equipment (cardio, weights) that I would need to stay fit on the road. If you can, make time to enjoy the sunset from the concierge lounge; it was a clear evening when I went there and the view of the sun setting over Lake Erie was phenomenal! I definitely took a "stop and smell the roses" moment that evening, just enjoying a cup of hot tea and the view, and feeling like I didn't have a car in the world. For that moment, I didn't! I would recommend the valet if you do go. There aren't any nearby parking lots or garages that are much cheaper, and the convenience of the valet cannot be beat. You can even text from your room for them to retrieve your car, and it will be at the curb by the time you are on the first floor.

This review is for the lounge and entrance part of the hotel only. I was staying down the street at another hotel and decided to come here for some martinis and people watching. The doormen jumped when my limo (compliments of L'Albatross) showed up and two of them quickly helped me out and opened the front door. I was greeted immediately by another employee who directed me up to the lounge where I was again greeted by the lovely hostess (who's name I forgot even though we spent much time talking-IM SORRY!) She informed me the martini bar was closed for a private function but the akin lounge was open and could make the same drinks. Seated at the bar I was promptly served some uber delicious drinks and ended up staying for let's just say, more then two of them, while talking to said lovely hostess who gave me information on the hotel as well as the concierge level as I always stay in suites and club floors. Upon leaving said doormen hailed a car very quickly for me and made sure I was safely in and on my way. I decided next time I come to downtown Cleveland, I'm staying here! The service was exceptional!!

I recently stayed at the Ritz-Carlton hotel in Cleveland for my birthday and it was nothing short of amazing. My fiancé and I stayed in the jr. presidential suite. This room was immaculate from the design, to the amount of space, to the furnishings. Both bathrooms in the suite have beautiful Italian marble as well as an abundant amount of space. After learning that it was my birthday, the hotel staff went above an beyond to make it an unforgettable birthday. While I was out, they decorated the room with balloons and left us champagne and strawberries with a signed birthday. Extremely sweet and such a wonderful touch. We will definitely stay at this hotel every time we are in cleveland!