The Ritz-Carlton, Dubai

Excellent hotel. Food is amazing, staff are another level, the club level garden room was beautiful, and the bath for me was heaven. Bryan on front desk was just so incredible helpful and knowledgeable. Nothing was ever to much trouble. Kamal on the beach just couldn’t do enough for you. All breakfast staff were amazing. A big shout out to Alamin and his team. Alamin was our cleaner and he was the sweetest man I think I have ever met. So gracious. Our room was spotless every day and evening after turndown. A big thank you to all staff at this hotel and sorry for not naming you all, but I can honestly say all staff were truly amazing. Well done and thank you for a great 9 days

I stayed at The Ritz-Carlton, Dubai. I went with fairly high expectations because of the brand name, but to be honest, the hotel feels somewhat dated overall. It is kept clean, but compared to newer luxury hotels, the facilities and interiors feel a bit old-fashioned. I stayed in a suite, but the room was located quite far from the main areas, which made getting around inconvenient. Despite being a suite, it didn’t feel particularly special, and the view was not especially impressive either. If you are expecting the glamour and overwhelming sense of luxury that usually comes to mind with “Ritz-Carlton,” you might feel a slight gap between expectation and reality. On the positive side, the restaurant and bar located just outside toward the beach side of the hotel were very good, with a nice atmosphere. I enjoyed that part of the experience. Overall, it’s not a bad hotel, but since there are many newer and more attractive hotels in this area, it doesn’t feel like there is a strong reason to specifically choose this one.

This hotel, built around 1998, must be almost unique in Dubai as it has a colonial style rather than the steel, concrete and glass construction of virtually all other buildings. It was a delight to be surrounded by such style. Our Ocean View Room was very spacious, spotlessly clean with an amazing view . The long private beach and very extensive gardens and pools enhance the overall impression. The numerous restaurants and bars all have their individual characters and menu themes. The most impressive feature of all for us was the number, quality and attentiveness of the staff - nothing was too much trouble.

We’ve just returned after a brilliant week at RC JBR. I chose this hotel based on its reviews for child friendliness. It was absolutely fantastic. My husband asked me for our highlight of the week and actually what made it brilliant was the staff. Especially the pool staff. Edi, Lance, Shiva and Amanpuda, just made the holiday. Their friendliness and outstanding service led to a wonderful positive vibe around the poolside. Nothing was too much trouble and they were so lovely with the kids. The pool area itself is fab for little kids as it’s very much shaded. The other highlight was the Amaseena restaurant, we ate there pretty much every evening. The chefs were so engaging and directed you to their specials, giving you a well Rounded experience of Arabic food. They made special food for my kids also. Muhammad and head chef were stand out, Rajan and Zain gave us the best service and my kids loved the weekend music and drone show. Even the housekeeping staff were really friendly and gave you a very warm smile every time we interacted with them. The gym was fab, the breakfast in caravan was outstanding also! We want to come back asap. Congratulations on running such a well run and service led hotel! Thank you for the memories.

Our stay at The Ritz-Carlton, Dubai was beyond extraordinary and something we would highly recommend! The service is exactly how you would expect it from such a hotel, genuine, warm, and personal. The hotel is very family friendly, even the standard room is very big, they have a big playground, a wonderful kids pool and the staff really gave our son the feeling that he is more than welcomed. Since you don’t need to think of anything and everything is taken care of, you can really enjoy your vacation as a family. Big thanks to Philip and Shiva at the pool, who always provided us with water, towels and ice cream, Intan, Muthyam, and Karan from house keeping, who made an excellent job in keeping our room tidy as well as all the remaining staff members that made sure we have a wonderful stay. It’s location in Dubai Marina is really nice too! While the hotel itself is rather tranquil with a massive private beach, it’s also only a few minutes away from the JBR Walk, allowing you to go exploring the city, go shopping or having dinner somewhere else. Overall, we really enjoyed our stay and although their are tempting alternatives, we would definitely choose to stay here again!

From the moment I arrived, the service was exceptional — truly what you'd expect from The Ritz-Carlton name. I especially want to highlight Shijin, who went above and beyond to make my experience smooth and stress-free. He handled my luggage with such care and professionalism, and his warm, welcoming attitude made me feel right at home. It’s rare to come across someone so attentive, kind, and genuinely helpful. Shijin is a true asset to the hotel and made a great first impression that set the tone for my entire stay. The property itself is stunning — immaculate rooms, beautiful beach access, and amazing dining options. But it’s the people like Shijin who make this hotel truly five-star. Can’t wait to return. Highly recommend!

Just returned the other day. I highly recommend this hotel for several reasons. Great location ,great property and beach , very close to the canal. Outstanding service from all staff members with a spacial shout out to concierge Ben. The hotel planned a custom private tour for us which was outstanding. The Ritz JBL is not a tall glitzy glass tower like its neighbours but rather a refined sophisticated classic hotel.

One of the most enjoyable experiences we have had at any hotel. The Ritz Carlton JBR was simply incredible and encompasses what true customer relations is all about. The hotel it self is lovely in the perfect location be it beach access or to walk and explore JBR walk. All amenities you need for a luxurious adult holiday yet the team also massively go over and above to cater for your little children. Food was excellent, service on top form and hotel just lovely! This was our third stay in Dubai and typically like to try new hotels every time on any holiday but now we are torn. Why change! What is clear here is that staffing on all levels take care and pride in representing The Ritz-Carlton brand to the highest degree. Security, Maids, Restaurant staff, Reservations and Senior management made us feel as though we are their only clients. That's a special feeling. We can not thank you enough for giving us such an enjoyable stay and look forward to seeing you all again sometime soon.