The Ritz-Carlton, Macau

Hotel · Macao

The Ritz-Carlton, Macau

Hotel · Macao

s/n, 澳门银河综合度假城, Estrada da Baia de Nossa Senhora da Esperanca, Macao

Highlights

Nestled in the Galaxy Macau complex, this swanky all-suite hotel boasts plush rooms, stellar service, pools, and a vibrant dining scene, making it a luxe urban escape.

s/n, 澳门银河综合度假城, Estrada da Baia de Nossa Senhora da Esperanca, Macao Get directions

ritzcarlton.com

@cntraveler

"Macau's most luxurious address is part of the Cotai Strip's Galaxy Macau complex, which also houses the JW Marriott Hotel Macau, the Galaxy Hotel, the Hotel Okura Macau, and the Banyan Tree Macau. While the facility does attract significant crowds, there's an endless lineup of entertainment, restaurants, and gambling right at your doorstep. The highlight is the conjoined "Grand Resort Deck," which includes the world’s largest rooftop wave pool (made with 350 tons of real sand), the Skytop Rapids Aquatic Adventure River Ride, a series of Jacuzzis built into faux rocks, and a Rococo garden with top-notch topiary." - Kate Springer

5 Best Day Trips from Hong Kong

View Postcard for The Ritz-Carlton, Macau

H F

Google

Dear readers, please understand that 10 out of 10 for Ritz-Carlton, Macau doesn't even start describing the level of this hotel! Hotel design, cleanliness, staff attitude, food, amenities are out-of-the-chart top notch. I heavy travel (business and personal) for the past 30 years, and this is the first time in my life when I saw how hotel staff provided an absolutely amazing service WITH LOVE ! (not because they had to...) I am totally ruined for my next vacation, as I have no idea which hotel can come even close to this one! MY ADVICE TO YOU - JUST DROP EVERYTHING AND GO THERE! SPECIAL THANKS TO THE PEOPLE BELOW WHO MADE OUR STAY UN-FOR-GETTABLE! -- Nico (our best-in-the-world day and night concierge) -- Faye Ye (Front Office Manager - SUPER professional to the core!) -- Susanna Yong (General Manager - nothing escapes her, she makes sure you are happy 24/7)

Monique T.T

Google

Great deluxe hotel, but the room is too "goldish" to me and old-style (lights, TV, etc). However the room is very big with jacuzzi, 2 showers, mini bar, service is perfect. Location is ideal inside the gallery with shopping mall, food court, restaurants and Casino

Kinson Chik

Google

Had the luxury of staying at a handful of RC locations and this one is definitely one of the best if not the best in terms of room quality and service. Nitpicking, I would say the view could be improved but the area is still newish I assume and some more hotels being built. Having access to its own kids play area (paid) that was indoors was awesome along with own pool and linked outdoor galaxy waterpark was great for the kids. Didn't wander around too much and just staying within the complex had enough food choices and entertainment. Casino is a few steps away for the parents if needed.

Y C

Google

Amazing hotel. The attention to detail from the ladies and gentlemen is incredible. Truly luxury stay. Phoebe went above and beyond from the first email confirmation booking to leaving. Beautiful and stunning decor throughout the hotel. Fresh flowers everywhere. Breakfast was a very small selection, but great. The rooms and amenities were all perfection. I cannot rate this hotel enough. It is by far the best hotel I've stayed in a long long time, and superior to other marriot hotels I've stayed in.

Trip.com Member

Google

Need to give a big compliment to the staff Benjamin who was very helpful and friendly. He kindly waited on us and upgraded us to a bigger suite upon our request. The Carlton suite doesn’t disappoint, it’s as beautiful as shown in pics and the bathroom and the bedroom are impeccable, gorgeous white design and style as what my wife desires. Along with Benjamin there are few other staffs who are very friendly and responding, the hotel lives up to its name, the service, maintenance and the style are 6 stars

Kaichen

Google

I felt warm welcoming in this trip. I want to thank you Amy, Selena and everyone who helps me with the trip. It was very sweet that the staff would help to take care of our child during the check-in. Everything about the birthday celebration was perfect. Thank you so much to all the Ritz staff. However, we felt a little bit disappointed about the breakfast. And the room of day we stayed was not that much full, but we cannot be upgraded to Carlton suit, though we can understand the policy. Hope next time we can have the lucky day. Overall, it is a memorable trip. Hope we can be back soon.

Alex C

Google

If I could give it 10 stars, I would. The staffs really treat you like royalties, making the trip really unforgettable. I would like to especially thank Cindy Ng for providing top of the top customer service which really has made all the difference during our stay. If you're looking for a luxury hotel experience, this is the one.

jamie204

Google

Room is spacious, smells good, quiet, clean and tidy with a nice design and a great resort view. Staffs are nice and helpful. In room dining is satisfying. Public area is not crowded nor noisy which is comfortable. Great for honeymoon. Everything is perfect except for a few: -the electric kettle is quite small; -water spills out from the corner of the shower glass door that floods the bathroom floor; -not much space in the refrigerator to put our own food and drinks.