The Ritz-Carlton, Naples

We were there this week for a work conference followed by a few days vacation. Property is in excellent condition, service was top notch. We had Club Level and it is worth every penny. Harold, Esmerelda, Patty, Nancy, Charly all went out of their way to take care of us and they were incredibly friendly with our toddler. Club has outstanding food throughout the day and top shelf drinks including high end bourbon and scotch. The kids play area is quite popular and our daughter loved it. Our flights home yesterday were cancelled so we had to drive. Club staff went out of their way to take care of us- chef made us travel lunches and bags of snacks/beverages. Hands down the largest and highest quality Ritz Club lounge we've been to. We had dinner at the Grill, Nolita and Safro, all were excellent. We visited the sister property one day and had an excellent time at the water park. Highly recommend the property and especially the Club. The staff makes or breaks any experience and they made it wonderful for us.

Me and my daughter went there for a girls weekend trip. From the minute we pulled up, we were greeted with smiles and very helpful staff. Sebastian was at the front desk and checked us in. He was fabulous and put us in a great ocean front room, which we appreciated! He made us feel like we are truly at a Ritz Carlton resort hotel! Professionalism and Excellence. We ate at the Japanese restaurant which was delicious and had a great vibe. Thanks for the wonderful weekend. We will definitely be coming back.:)

Stayed at Ritz Carlton Tiburon but enjoyed many amenities at this Ritz property as well. We drove ourselves between the hotels and it was a very easy drive and was able to valet. Always welcomed and had no problem getting chairs at the beach or pool. We did family photos with the Photography Concierge - would highly recommend! Sharon was wonderful with my 6 & 2 year old. All I was hoping for was one family photo and ended up purchasing many more. Would recommend either Ritz Hotel in Naples depending on what you value most. The water park and larger room was a benefit for us at Tiburon.

During a recent trip to Naples, we had the pleasure of visiting the Ritz-Carlton—and it did not disappoint! We spent the day at the beach bar, where we were lucky to have Hannah as our bartender. She was friendly, attentive, and made the whole experience even more enjoyable. Later that evening, we headed to the stunning lobby bar and were taken care of by Courtney and Michael. They both went above and beyond, and Michael even arranged for the kitchen to serve me items from the beach bar menu since it was raining and we couldn’t get back out there. Exceptional service from start to finish. Can’t wait to return!

From the moment we arrived at The Ritz-Carlton Naples, we were treated like royalty. The service was impeccable—every staff member went above and beyond to make sure our stay was perfect. The ocean views were breathtaking, the rooms were beautifully appointed, and the attention to detail was top-notch. We especially loved the poolside service and the spa—pure relaxation! Dining at the hotel’s restaurants was a highlight; the food was fresh, flavorful, and artfully presented. Whether you’re looking for a romantic getaway, a family vacation, or just some luxury relaxation, this resort delivers on every level. Can’t wait to come back—this place is truly paradise. Worth every penny!

Pedro made our visit to the Ritz truly memorable with his warm, positive energy. He went out of his way to ensure every detail was perfect, making us feel genuinely welcomed and cared for. His professionalism and attentiveness were matched by a friendly attitude that brightened our entire stay. Exceptional customer service like Pedro’s is rare and deserves recognition. He is clearly a valued employee and a true asset to the Ritz team.

A guest here many times - I always feel at home when I pull up to valet! Easy, cordial check-in with Amy (wearing Jasmin’s jacket!). I appreciated being recognized as a Bonvoy Member.. She was organized and provided us with the info we needed for our weekend at the hotel. We had a bite and cocktail at the lobby bar and Brandon was quick to serve us despite the busy area. The violinist was amazing and the music was a wonderful background. The rooms are always clean and the view is spectacular. We just love this property. No need to say the food is flavorful and there are menus to satisfy any palate. Highly recommend.

Amazing resort. It was renovated and the rooms are spectacular. Beds are so comfortable. Staff is extremely helpful and always friendly. The beach is beautiful. I most recently dined at Sofra and food was fantastic. I have also tried Gumbo Limbo and thought it was delicious. Just went to the gym today, equipment is top notch. Staying here 4th of July weekend. Plenty of events for the little ones even though weather hasn't been the best.

We really loved our stay and would definitely return whenever in the area. The staff was very attentive and outgoing, friendly and engaging. From the valet to the servers at the pool, the bartenders and the front desk staff, everyone was interested to make sure we had everything we needed. While this awesome hotel is situated at the beach, there is a sister hotel a few minutes away that is accessible by shuttle that runs every hour and has a water park that's included with your stay. Food at all of the restaurants we tried was good and the service at the restaurants was very good. At this location there is a game room for the kids to play and by the family pool there are other outdoor games for the kids to play. Overall, one of the very best hotel stays we have had in a long, long time.

The Ritz Carlton is first class throughout. From the time you pull up and get parked by the valet till the time you leave and go home you are treated with luxury Elegance and class. The food is prepared impeccable and the service is just as good. Coconut shrimp with a spicy chili sauce can't go wrong feel like you're in Margaritaville. Then how about braised short ribs perfectly seasoned and cooked so the meat falls off its bone. Seabass wow Fresh and cooked perfectly. No need for tartar sauce with this dish this is Gourmet dining at its finest. I have to tell you the salad was quite amazing it was not your normal salad but it was delicious if I'm in Naples you ask if I'm going to the Ritz-Carlton again of course always treated like a king or a queen at the Ritz-Carlton.

I went into Sofra at The Ritz Carlton with a large group for dinner and Frankie was our Waiter. He was extremely knowledgeable and helped us in our decisions on what we ordered. Very professional and friendly! This is a great restaurant to go with a large group because you can share the dishes and I am planning to bring my family and coworkers here for this kind of dining experience! I highly recommend this restaurant and do yourself a favor and ask for Frankie when you make a reservation!

This review is ONLY for a day pass and not staying in a room. The pass was booked through ResortPass and though I did not personally do the booking I was close enough to it to hear the conversation on the phone the night before. For a day pass you need to book a cabana or a bungalow. Though they have a number of people associated with them, it is more a comfort level than a maximum. Is there a maximum? I would assume so, but our group at least didn't tip that point. You can still get a chair on the beach once you are inside, so I am not sure the point of all this...but anyway... the cabana we booked with a verbal confirmation the night before wasn't available, so we were bumped up to a bungalow. Though I appreciate that fact, I do not appreciate the total confusion around the process. Coming to the hotel the car gets valeted like you are staying there. Great. Where do you go for a day pass canbana? See a pool attendant. Since you kind of need the keys to get into the pool area from the pool attendant you are supposed to see that is weird too. Well, once we got settled in, the service was great. The bungalow was pretty nice - specially to have a break room from the hot day. The beach isn't that far of a walk. The property itself is massive. The restaurants on site seem impressive though we did not use them, sticking to poolside service. Overall, this is a great day option for those needing to lug their own stuff to the beach elsewhere - especially for a large group. However, be prepared to handle some confusion when you first get there.

Beautiful hotel! We had an ocean view room on 8th floor. Enough elevators. Like other reviewers said, super nice bed and sheets. Espresso machine works well and tasted like in Europe. Ocean and sand beach.. It's like Hawaii , though less crowded and very much upscale!

Had a wonderful stay at the Ritz Carlton located in Naples. When entering this beautiful hotel the service is very welcoming and right away asks if you need anything and takes your bag to your room. The hotel is gorgeous and the views are spectacular looking out from your room. There are two pools a kids pool and a adult as well as the beach where there is gumbo limbo to eat with a ocean front view. The service is fast and the food is delicious. You can order food when sitting by the beach/ pool. There are little gift shops to explore as well. The bathrooms are clean and located closer to the beach and pool so it's not a far walk. The rooms are very clean and cozy. Providing you with any essentials you may have forgotten at home. I loved it here! Can't wait to come back.

I came here with my family for my birthday night to have dessert. One, the hostess knew that it was my birthday. But the waitress and the band did not. The band didn't sing happy birthday to me. I didn't get candles on my cake and the cake was so small you can't share it. I will not come back here for desert for my birthday.

I am writing to express my deep disappointment with the "Breakfast with Santa" event that my family and I attended at The Ritz-Carlton on December 21. What I anticipated to be a first-class experience, fitting of the hotel's world-renowned reputation, turned out to be the most appalling and unprofessional service I have ever encountered. First, I must highlight the completely unsanitary practices at the omelet station. The staff member preparing the omelets was wearing visibly greasy, dirty gloves, which alone was highly unappetizing. What was even more shocking was when I observed her using her hands -- instead of the spatula provided -- to press down on another guest's omelet. Then, when it was my turn, she proceeded to use her gloved hands (instead of the tongs available) to pick up spinach and tomatoes for my omelet. I was utterly disgusted by this lack of basic food hygiene, especially at an establishment of this caliber. When I called over the supervisor and chef to express my concerns, I could not fathom how such unsanitary practices were allowed to happen. Gloves covered in grease and dirt should never touch food directly, particularly in a high-end establishment where hygiene should be paramount. In addition, the buffet service was poorly managed. After going up for seconds, my family and I returned to our table only to find it cleared entirely. Coffees, juices, utensils -- everything had been removed as though we had left. We had only been seated for about 10 minutes, and this assumption by the waitstaff was both premature and deeply disrespectful. The embarrassment on their faces when we returned did little to mitigate the inconvenience and insult. It was completely unacceptable for staff to clear a table so quickly without confirming with the guests, leaving us to feel unwelcome and undervalued. To add to the dissatisfaction, the food quality was extremely poor. The bacon was ice cold, the sausages tasted unpleasant, and overall, the offerings were no better than those at a budget hotel. For the amount of money charged for this event, the quality of food was simply indefensible. This experience left me feeling completely robbed of my money and cheated of what should have been a special holiday occasion for my family. The service, the hygiene, and the food all fell far below any reasonable standard, let alone those expected at The Ritz-Carlton. I strongly urge you to address these issues to ensure no other guests have to endure such an appalling experience at the Ritz in Naples fl on Vanderbilt beach road.

The hospitality is what makes this place! As soon as you come in you are greeted and welcomed! There is no onsite parking, it is all valet! So every-time you leave you can't just get your car, you need to go through valet! Upon check-in greeted by friendly staff and offered complimentary champagne and water! Beautiful hotel, beach, a few different pools and nice places to eat! The hotel has been redone after hurricane damage and it's absolutely stunning! I definitely will be back again and again! To note, this hotel is pricey but well worth it! You truly get what you pay for and it is worth every penny!! Shout-out to the pool area and pool staff! I literally could stay there all day and which I did! Complimentary water, sunscreen and little treats on the pool deck!

This is a beautiful property. Located on the beach with an adult & kids pools. The overall service is 5 star Ritz. What you expect at these prices. My problem was with housekeeping and the Breakfast restaurant. Housekeeping hadn't cleaned my room, the first day when we got back at 5 pm. Had to call 3 times to get any response and then it was cleaned an hour later, while we got dressed to go out. The next day housekeeping didnt put a top sheet on the bed. The service in Nolita, for breakfast, the first two days was impeccable. Wonderful waitress, great personality. The next two days were the exact opposite. Rude waitress who didnt seem to like her job. Overall should be a 5 star property but seems to be off in several areas.

Gumbo limbo my favorite!! Our 40 th wedding renewal will be here next year. Can't Wait!!

Beautiful Flagship Ritz Carlton property. The recent renovations have rich exquisite Venetian type designs and majestic decor. Reception, concierge, staff, and restaurant have an amazing coordination and efficiently deliver high end Ritz quality hospitality, very perceptive in catering to your needs, and making your special occasions indeed special. The staff plays a vital role in maintaining the ambience for a high end stay, activities and interactions. The resort itself is situated on clear water, soft quartz white sand beaches with private access and beach side presence. Swimming is a delight in long and wide sand bars as you enter the waters.. so it remains shallow quite far into the water and this makes it very unique and enjoyable perk at Ritz Naples. The feel in the resort and views are certainly of a remote stunning high-end Carribean destination (with advantages of Gulf of Mexico features), indeed reflecting geographical proximity than other Florida destinations. The pool and other amenities are pleasantly well maintained and good. The activities on site and holiday time celebrations are excellently managed, diverse set of activities with new ideas you don't easily see elsewhere, quality offerings, decoration-simply splendid. You can feel the resources arranged and invested to contribute to the resort stay. Simply love the retail and shopping options on site, and after all these impressive descriptions, we come to our absolute favorites, which are their restaurants Sofra, Nolita, and Dusk. Their innovative dishes and hospitality does influence our decision to return often. Special thanks to Liju Simon, Jennifer, Sevvel and Elisa at Sofra including their Chef Johann Piscoya for making special birthday orders on request of the concierge, the entire team for celebrating our son's birthday, and outstanding menu offerings. At Nolita, we wanted to thank Chef Lola, Chef Mark, Charlene for their impeccable professionalism and high end menu. We look forward to returning to Nolita several times during our next visit . We also wanted to extend our special thanks to our concierge Sabrina Slova and our front desk manager Camila Fiumara.

If it weren't for the flag I wouldn't have guessed this is a Ritz-Carlton because the only RC thing about it is the price tag. I understand they went through a renovation because of hurricane damage so this review is based on the service only--which apparently was also washed out by the waves. I was with a big group so maybe that had something to do with the bad service because we love the Ritz. Looking back, there were red flags before we even arrived. I emailed the spa to make reservations after talking to someone on the phone first. (This doesn't seem like the most efficient way to do this) I didn't hear back. Left a voicemail message. No return calls reaches out to them on social media. Nothing. Finally got a hold of someone and they said they don't know why they never saw the email. Ok. Stuff happens. We arrived and our room wasn't ready. When it was--we opened the door to the wrong type room with someone else's personal belongings in it. Back down to reception. No apology, but she kept telling me "but that IS your room." Calls someone else over who doesn't even look up at us, and she says "well I guess we can move her to another room." Second room is also wrong room type so back down we go. Third time a charm? No. After unpacking and ironing clothes for the week..I go to shower for dinner and no hot water. What's worse, the entire floor is flooded even though shower door was closed. Call down. Again, no apology and she asks if I want someone to come up and look at it--it'll take about 20mins. Wow. Someone finally comes up and he is awesome. Barry apologizes and is so genuine, I want to take him home with me. He tells me it's not my fault, it's a design flaw that causes flooding. Long story short they take it all apart and can't fix it. On to 4th room. Now, the rest of the story: the food is subpar. The sushi is worse than grocery store sushi--I'm not kidding. Ralph's Carlton would've been better. We're in a business dinner and the server like 5 times interrupted the big bosses telling great stories. It was awful. Gumbo Limbo by the beach is great for sunset but the food was like bad beach food. Onto the spa--services were great. Second day we were in there, we wanted to order lunch but Michelle made it seem like it was a total inconvenience because she kept saying "we have to get from the hotel because we don't have food here." (You know, the big building connected to the spa.) We order, they charge an extra delivery fee--whatever, but it's for two guests and they bring one setting and one water...leave and don't come back til we're half way done asking us to sign the tab. The pool at spa was unattended and it wasn't fun trying to put the big umbrellas up and move furniture around--but that was my work out. Sorry--didn't realize how long this review already was. I'm just super disappointed in this property. It's not the Gold Standard we love and they are known for. The setting is beautiful and I posted envious videos on social media during the visit but felt I had to be honest about our experience. They've got a long way to go. Oh and ask them about construction cuz that's all we heard all day.

First and foremost, I wish to commend the exceptional staff at The Ritz for their unfaltering friendliness and professionalism. From the bartenders and the front desk personnel to the food service staff, each demonstrated a profound dedication to customer service. Upon booking our stay, we were fully aware that certain sections of the resort were temporarily closed due to renovations in the aftermath of Hurricane Ian. However, the restaurants and bars that were operational offered excellent food and service in an ambiance that was beyond reproach. There were minor issues present, though these are readily dismissible given the hotel's current transition phase following the hurricane. For instance, the room phones were inoperative and the televisions didn't function properly (perpetually stuck on The Ritz channel - amusing, as our purpose was not television-watching), among other slight inconveniences. However, it is worth noting a less-than-ideal experience we had on our final night. We ordered room service at around 9:00 pm, only for it to arrive after an inordinate delay of over an hour. The quality of food, particularly the flatbread, left much to be desired, being undercooked and bearing a similarity in taste to damp cardboard. Nevertheless, this was a singular unfortunate occurrence amid our otherwise pleasant stay. Normally, my experiences at The Ritz would prompt me to award a glowing five-star rating. However, I find myself constrained to assign a four-star rating in this instance due to serious deficiencies in their online communication. My reservation was made via Booking.com, which provided an option to contact the hotel directly. Despite reaching out with a few simple inquiries prior to checking in, my messages remained unanswered. A similar lack of response ensued when I tried contacting the provided email address from The Ritz and Marriott's corporate contact address. Moreover, attempts to use the chat option with the front desk via the Marriott Bonvoy app proved unsuccessful. As a person who prefers online communication over phone calls, I found it disconcerting to have to resort to a phone call to have my queries addressed. I was taken aback by such a lackluster digital communication strategy from an eminent corporation like Marriott in the 21st century. Had I not been eagerly anticipating my stay at The Ritz, this lack of responsiveness could have prompted a cancellation. In conclusion, despite some minor issues and one significant meal mishap, the in-hotel experience was largely commendable. However, The Ritz must significantly improve their digital communication channels to match the high standards set by their physical services. Speaking from the perspective of a small business owner, prompt and effective online interaction with customers is an area that should never be neglected.

Def 5 star hotel Classy, friendly professional staff from valet to housekeeping Food is tops Beach view award winning Clean, many newly renovated rooms and construction on a new tower too Live entertainment every night Proud to have this in my back yard!

This was a top-notch and delightful visit to the Ritz Carlton Naples. We were there to celebrate our anniversary and many of the staff we encountered seemed to know and want to make it special. Our room in the new tower was spectacular. We can't say enough about the room, impeccably clean and decorated. The Club amenities and service were fantastic, everyone working in the Club area was gracious and solution-focused. We had wonderful meals at Sofra and Dusk. The property is so beautifully appointed, but it's the hotel and restaurant staff that made it amazing. A note, not a criticism, just a note for people considering this location. It is definitely family-friendly, especially in the Club. Children do bring a fun spirit to an environment that might otherwise be staid. This is a great choice for those who want to have a luxury experience and know your kids will be welcomed. For those who will not be traveling with kids - it's great as long as you can appreciate the family atmosphere. The only experience that did not measure up was the spa. It was so uncharacteristic of the rest of our stay that we wondered if it was operated by a company other than Ritz Carlton. From the check-in process through our services, the spa amenities, and check-out, this was not a Ritz Carlton-level experience. The high-quality experiences throughout the rest of the property, the club, and the restaurants served to make the sub-standard spa experience all the more apparent.

We had an outstanding weekend here loved the new look and updates. The pool were spectacular and the view can't be matched. As always the service is perfect. We will be back

What a WONDERFUL resort! My husband and I needed a vacation so badly and this place was heaven!!!!! Loved everything about it!! The room, the ocean, the staff, the food.....the music in the lobby...list goes on!! Shout out to : Shari and Marsha at Nolita for giving us a mini sample of the best citrus vinaigrette salad dressing we have ever had...Alex at the Sand Bar for being awesome....and the piano player "Lady Fingers" at The Grille is the best we have ever heard....I'm talking better than any Mastros or five star hotel in the USA! She is INCREDIBLE!!!! Bravo!!! We also met the NICEST people here and made friends which is SO rare!!! Thank you to this magical property for renewing our spirits!!! God Bless you! God Bless Florida and America!!! We love you at The Ritz Naples!!!! Until next time!:-)

Outstanding in every way. Sure it costs too pretty of a penny but at least it's worth it!

This hotel is the very definition of opulence. The attention to detail is everywhere. From service to amenities, this hotel is very well managed and is extremely civilized. When we checked in, the front desk person, I believe her name is Lexxus, did not say no to any of our requests. She was personable and professional and made a superb first impression. The restaurants were amazing, service, food, everything was top drawer. I highly recommend the onion rings at Sofra. There was also a lot of smaller things that the resort did that really stood out. Like the complimentary ice cream sandwiches poolside. What a nice treat! My only complaint was that the pools were not heated. The water was cold, but I still got in anyways.

Newly renovated, friendly staff. We ate at the beach bar and had excellent coconut shrimp! The frozen piña coladas and frozen margaritas were also very good!

Wonderful stay, the hotel is beautiful, staff very friendly and attentive. The only thing is that they should alert the guests about the insects, I was eaten alive while watching the sunset. Highly recommend The Grill, food, ambiance and music, memorable.

We have come to the Ritz for many years and have stayed here for the last three to celebrate our anniversary. This visit was like no other. Even having been during construction in the past and covid in the past, there is no excuse for the blunders we experienced this year. The concierge contacted me in advance per usual to ask me if I had any needs. While I have never had anything in the past, this year I thought I should ask Terrazza to have their usual gluten free items on hand since I knew there may be some differences with the construction. I love their italian rolls and many other options (like the short rib and polenta dish) they offer in the evening. The concierge told me that Terrazza moves to the lobby for dinner due to construction and lack of lighting currently (9/21-9/22+). While I knew that would be less cozy, I was looking forward to our time there. Big mistake. No short rib and polenta and no gluten free rolls. (It was not Terrazza at Bites. It was Bites with a couple of Italian additions. NOT even CLOSE to the same. We definitely should have eaten elsewhere.) Really? No gluten free rolls? Just udi's toast that everyone on the planet has. We had breakfast down at Terrazza every morning. No first class buffet, just a very short menu. In fact the blueberry pancakes are listed as something that cannot come gluten free. Thankfully Kelly was on top of it. (She is the only saving grace at Terrazza right now.) Because the elevators were unable to go to the bottom floor (for no logical reason according to the front desk) we got drenched in the rain, even with an umbrella, on the way down for breakfast Friday. I walked through a puddle to my ankles at the base of the stairs. I've failed to mention thus far that a maid walked into our room the first morning we were there. She did not even knock! I'm so thankful we were dressed at the time! I went down to tell the front desk. The young man said he would give us a $20 credit. Lol. Not only did he not do that... give me a break! What's $20 going to do beside buy one pina colada?! We spent almost $4k! My husband was most livid by being woken up before 7AM by the two men banging on the gumbo limbo walkway early in the morning. EVERY morning! We paid extra upon check-in to have a terrific view of the gulf for that? He spoke to the front desk manager (Max) who said it was out of his hands. Even though you pay them, you can't control when they start working on your property in the mornings? This is unacceptable. We pay astronomical amounts to stay here so we can get a 5 star experience. This was closer to a 3. I'm saddened that not only did we spend our one vacation this year with these issues, my husband says we will never go back to this Ritz.

Amazing experience and fabulous hotel. They did an excellent job with rebuilding after the hurricane. For those who are giving bad reviews after they unfortunately were shut down for so long after the storm - give them a break. The staff is working hard and everyone is very kind. I had a really nice time at the lobby bar and Dusk as a local. Can't wait to come back! P.S the bathroom marble is fabulous (see photo).

Very nice upscale hotel. Staff is super professional and knowledgeable. Hotel is clean and newly appointed. The only thing we found a bit lacking is the menus at the restaurants. The menus are limited. We did enjoy some of the upscale food as we are very accustomed to fine dining. We think they could do a lot better in that area. Nice touch with the welcome letter along with the bottle of champagne in the room. Also nice to have complimentary access to the Ritz Carlton Tiburon. We will say that to our liking Ritz Naples Beach is far superior to Ritz Carlton Tiburon.

Ok, my previous review was a bit of a desperate move. This Ritz continues to be top-notch -- great people, beautiful grounds, and even if the kid's club is still shuttered, they had some excellent programming for the little ones. Happy to be back after COVID and Ian, etc. Thanks Ritz!

Called for appointments for my daughters and me to get pedicures (only option since my daughters are 16 and 14yo and spa wouldn't allow anything else) in celebration of my birthday. Arrived early as directed. When we arrived, no mention of my birthday, given plastic water bottles despite spa water and champagne flutes nearby, and our pedicures started late. Spa ambiance was lacking and we were sat in individual nooks just slightly larger than the chair- could not interact with one another. The woman giving me my pedicure literally told me to stop pointing my toes and relax, and I told her I wasn't but she just repeated herself. Once I finished, i went to pay and was told a 20% gratuity for each pedicure was added, on top of the charge for my Dazzle Dry pedicure being $125 instead of $115 shown on website. After noticing a blob of extra polish on my toenail and onto my skin (which I fixed myself), I asked if the gratuity could be adjusted. Continued to wait in the entrance area, with my oldest daughter, for my younger daughter to finish. During our wait, shirtless man was sitting nearby in addition to a man in a robe who was loudly talking on a business call while on his computer. I have had numerous pedicures in my life from spas across the world, this was not worth it! We are Platinum Elite Bonvoy Members and I expect and have received much better treatment at other Marriott branded hotels.

This was one of the best stops on my trip. The ambience and wait staff were amazing.

Went to The Grill first time at The Eitz and it was fantastic. The hostess pulled out the chair for us at the bar. Felt like a queen! Second time there had sushi at Dusk. Blow your mind! Best. Sushi. Naples!!! The server recommended ordering one to share and brought out more as we finished each plate. Great drinks and sushi and service! 10/10.

for one when you spend nearly 100 k on a micro wedding at whats considered the flagship property in the USA, you expect service that goes above and beyond total disaster, from the CEO on down really poor customer service this was in oct 2023, had 100 times better experience spending time at the naples grande hotel where our guest stayed 1- had a waitress argue with us after the wedding when we had wine glasses in patio area, meanwhile they had a huge group having drinking next to us and she said nothing to them... she was rude, after complaining to bar manager he did apologize overall not ok when ur bar tabs is like 3k 2- all vendors that were recommended for wedding horrible pastor to dj to photographer 3- a lot of lack of transparency about many things from the start i could go on as there is even much more but i have def had better service at courtyard marriot i think this isnt a ritz issues as ritz in hawaii and even maldives are stellar your treated likea king ritz naples i will never go to again period

We went to the lobby bar, I think they called the champagne bar, and had a drink, and it was fantastic! The service was great. The hostess was fantastic. She booked us in a sushi restaurant for dinner without any problem the food there was also outstanding, it's a little pricey the menu is limited, but for what they had it was incredible. Then we went down to the beach bar, ordered another cocktail and sat on the beach and watch the sunset. Perfect.

Pictures below explain it all: 1) backup of sewage into our shower caused by the construction. I requested to be moved to a different room as we were told by construction workers to avoid the shower and toilet for "a few hours" 2) the new room we moved into had an ant infestation near the mini bar. 5 star staff, 3 star accommodations. Will not be back until construction is completed

The beach service is excellent as well as food and service. You will be amazed at everything at this resort. They have an addition under construction that will make the pool complex much larger. You also have shuttle to the golf resort which has a nice pool area with best lazy river and not to mention Greg norman golf course. One of the best overall complexes in the country.

I'd do AirBNB, the hotels in the area aren't great. Ritz is literally being redone while charging guests $1,000 a night. ridiculous! The pool area has a plywood border while excavation for residences is going on around it.

I had multiple bug bites that happened while I was asleep in this hotel and management has done nothing. Communication with them has been terrible. They don't call back, they're rude. I have scars from the bug bites. Unfortunately I have to hire an attorney and I'm only doing it because of how we were treated. Do not recommend this hotel!! This is not a high end hotel. The staff complains about management and their coworkers. They complain how they were treated during covid. They complain they are overworked. Management does not care of their guests!

Come on over to this incredible property with impeccable newness and classic Ritz-Carlton ways. Hello service excellence from the moment you pull up to the guard booth, to the bell staff, front desk, club level, pool attendants and housekeeping team. They love service so much at this property, you can call late at night and secret weapon Matt is working who fully embodies helping to problem solve and listen to your needs. Also providing amazing service was Watson, Leo, Mannis, Harold and Mobre, the sweetest human in Club who gave us a RC lunch bag to go! Pools were clean, loved the adult only space but there was a kid spot too. Be nice to others and kindness comes back on this property. Try the zucchini burger and fries for a pool side snack or the late night snacks on club level-price is high, buttttt so delicious and expansive it is worth every penny! Have stayed in this area for 15 years and my first time here-only place to stay from now on! Happy travels!

We stayed here for Mother's Day last year. Place was full but not crowded at all because I guess everybody was out having fun because Naples is such a beautiful place. Yes, it is pricey but your you get what you pay for the service is amazing. The rooms are beautiful and very clean and it is worth every penny. It is right across from the beach. You can walk there within minutes and there is a restaurant ride in between, so it is very convenient if you don't want to go out to eat.

This hotel has never disappointed me but it is not on the same level of many of the other Ritz I have enjoyed time at. The salt air does keep things more challenging to upkeep but for the price... it should be a little more pristine. I do not go to a hotel for the towels though - so could they be better yes... I drive 4-5 hours to have the best views and access to clear water. I love the adults only pool so you do not have inconsiderate parents letting their bratty children run and scream! I love the beach - its superb, but sometimes a cocktail pool side is in order!! Take a long walk and enjoy the wildlife but be careful of the turtle protection areas.

I am beyond SHOCKED how bad this hotel is. Please do NOT buy into the name "the ritz" - I honestly would have enjoyed a $100 hotel more than a stay here. The construction is SO loud and NON stop. The fact that they even let anyone stay here during a MAJOR renovation is beyond me. My girlfriend and I got woken up at 8am to a jack hammer which was quite literally right below our room. The pool is beyond ugly as it is surrounded by construction equipment. The photos I posted say it all - this resort SUCKS. They only gave us a $100 refund after informing them how awful our stay has been and that we arrived at 8 PM, slept, and got woken up at 8 AM to a jackhammer. On their website they do have a very small disclaimer that renovations are going on, however, you quite literally get woken up every single morning to heavy construction equipment at 8 AM on the hour. They need to be more upfront and honest. We changed resorts after the fist night and stayed at The Hyatt Regency - SO much better. I will NEVER stay at "the ritz" again. It is AWFUL.

we waited nearly 6 hours for our room to be ready. When it FINALLY was available, they gave us 2 queens, not a king - dispute asking our preference. Zero attempt was made to make this right. Doesn't seem like customer service cares about customers.

There is disruptive construction resulting in several services and the adult pool being closed. Our view was supposed to be the ocean which you could see if you turn 90 degrees to face away from the construction. Their valet service was poorly run, I called in the morning around 8:30 am asking for the car to be ready at 9:30 am but we got the car around 9:50 so we were late to breakfast with our parents. I also called for more towels and conditioner but nobody ever came so we had to chase down house keeping. The restaurants close super early, we made a reservation online for Dusk at 9:30 pm but they called us to see if we could come sooner due to an event they we're hosting. It made no sense since they should have updated their system if that time was off limits. It felt like a 2-star hotel, NOT a Ritz Carlton. Very disappointed by the false advertising pictures on their website.

The quintessential standards that the Ritz Carlton has set remain consistent regardless of the location of the hotel. We spent a long weekend at the hotel and despite the annoyance of red tide (nothing visible from hotel property), it was absolute perfection. We started our weekend with dinner, drinks, and a sunset view at Gumbo Limbo. We ordered two appetizers so we split an entree and they were kind enough to plate it separately and equally beautiful. We spent a leisurely first morning poolside until our spa appointments in the afternoon. I especially appreciated the adults only pool as we were there for a relaxing weekend and do not have small children. While we lounged under our umbrellas they brought us fresh oranges to snack on before lunch. We arrived at our spa appointments a few hours early so that we could fully enjoy the additional amenities it had to offer. From the warm mineral pool on the roof, to the hot and cold plunge pools in the relaxation lounge, the eucalyptus spray in the showers (yes they sell it to take home too), our pre-appointment time spent was just as relaxing as the services themselves. Bryan carried our luggage to our room and presented us with discount spa service coupons. It was a delightful surprise and we promptly scheduled appointments. We were not entirely sure we would be spending any time in the spa, but those little coupons made the decision an easy one. What a great marketing tool. Thank you Bryan!! We enjoyed the bed-and-breakfast package which included American breakfast every morning in their lovely restaurant Terrazza. The food was delicious and it felt more like a Sunday buffet than an ordinary breakfast. We enjoyed cocktails in the lobby at Bites as well as live music and an array of a tapas selections. On our way back to our room we absolutely had to try the champagne vending machine. Tokens are purchased in the coffee shop and if nothing more it was a quirky fun cute little photo opportunity. Let's be honest is there really any time that champagne is a bad idea? The valet services were outstanding we never had a wait. I think one of my favorite parts of our trip though, was the twice-daily room service. Upon our departure each morning our room was promptly tidied up, and after dinner each evening we arrived back to the curtains closed, spa like music playing from the TV, mood lighting, chocolates, and fresh bottled water on the nightstand. Our in room coffee service was always fully stocked and bottled water was plentiful. I'm sure I'm forgetting details but I was just so relaxed that I probably missed some of them. The bed was so comfortable that we got nearly 9 hours of sleep three nights in a row. No... It wasn't because of the cocktails although they were fabulous. The pillows were comfortable, the bed cozy and just the right firmness, and the linens were very plush. No detail was left to chance. We regret not dining at all of the restaurants but it gives us a reason to come back and finish a full and proper tour of the entire property.

I was on hold for 20 minutes, wanted to book a Mother's Day brunch. Well, y'all lost my business. Directer, or phone operator was short, no personality... need to work on this.

Overall this is my least favorite Ritz location we've stayed at. The hotel remodel is beautiful overall but they are lacking a few things. The gym was not open yet which was frustrating because I like to workout every day and have the convenience of a gym on the property. Secondly, our room had trash in the can from somebody else that previously stayed in there. Mostly we were disappointed in the housekeeping. We had to call 2-3 times a day to get our room cleaned. Not very "Ritz" like. Everything was subpar compared to other Ritz Carlton locations we've visited. I hope with time they can fix these kinks. It's obvious they just reopened and they need some sharpening. Valet has been top-notch! The valet crew has been the most kind and speedy team I have ever used.

The "sister" property to the Ritz Golf Resort just up the road. This is your spot for beach access and views. The only reason for a 4 vs. 5 stars are some uncharacteristic slips during my stay. My room phone wouldn't charge properly, leaving me "phone-less" in the morning for room service, and the food was just slightly less than expected. My breakfast omelette came quite runny, apparently from either slightly too much oil or butter during prep. That liquid of course ran into my potatoes which actually helped, because the potatoes were undercooked. Apart from that though, of course a Ritz in the beach is always a good experience.

We had dinner at The Grill restaurant and experienced an elegant and incredibly delicious meal. Everything was perfect from start to finish. We wanted to see the Christmas tree display which is now in a special area of the hotel. We were informed by the Grill manager that we could go directly there and view the display. Unfortunately when we arrived the individual at the desk informed us we needed to go on line and obtain tickets. She also informed us that there was no room for us to see the display that night. (December 8) We were allowed to peek into the display and noticed the room was empty. As we were walking away a couple who were guests of the hotel were allowed to walk right in after showing their room key. We felt disappointed and poorly treated. Very unRitz like unfortunately. By the way, we are residents at The Ritz Carlton in Boston and find this experience unacceptable.

Disappointing stay. Buyer beware. Downplayed construction and meeting hosting reduces the Ritz experience to less than acceptable. But don't just listen to me....take a look at the Ritz Naples website comment section which seems to contain guest survey feedback. If you prefer one stop shopping my thoughts are below. Before we go further I need to separate the extremely professional and gracious Ritz staff from the sup par facility experience overseen by management. The individual staff at the Ritz are gracious, hardworking and very attentive. The best! Now on to the current Ritz experience. I stayed at the Ritz Carlton Naples while my wife attended a meeting. We booked the trip as an opportunity to enjoy a prime property on the beach in Naples during the winter season. We started our trip by staying at a boutique Inn just up Vanderbilt Beach Road abutting the Pelican Bay community. Yes, that Inn next to Pelican Bay :). We had a wonderful time with casual attentive service, complimentary continental breakfast with omelet station and coffee and water throughout the day. We enjoyed afternoon hot tubs (especially appreciated during a cold snap at the beginning of our trip). We did not take advantage of free beach shuttle with chairs, towels and umbrellas. We then transitioned to the Ritz for the meeting. We thought we were doing the trip right; minor league opener with top shelf beachside Ritz experience. We were very wrong! We found a shell of the Ritz experience. The tennis courts (we both play and looked forward to some court time by the water) were "relocated" to the inland Ritz sports center. The courts were being replaced by a high rise add on complete with construction crane. We could take the complimentary shuttle which runs on the hour or take our car out of mandatory valet parking but that just adds complexity.....we missed the tennis courts The family pool area was partially cordoned off for construction. Sounds like a minor inconvenience until you realize you are directly adjacent to an active high rise construction site complete with fixed crane....basically the covered sidewalk area common in cities with high rise construction. Not exactly the Naples vibe or the place for "guest enjoyment" offered on the website. The hot tub was closed. The Gourmet Shop, the place for early morning (6:30 am) coffee or snacks was "Temporarily Closed for Renovation". There is no option for grab and go breakfast on site. Coffee is available in the Lobby at 7.....before that you're on you're own. Your only breakfast option is the sit down restaurant where you can spend $38 per head for a breakfast buffet or $18 for an a la carte omelet. The meeting held a first evening reception in the main courtyard from 7-830 pm, closing the space for other guests. No evening relaxation by the fountain. We tried to grab a bite at Gumbo Limbo. After walking through the the bowels of the hotel (the courtyard was occupied) and riding a freight elevator we learned that the wait Gumbo was one hour. No option for guests to make reservations ahead. After reflecting on the hassle of pulling our car from the valet we retired for the evening tired and a little hungry. Good for our beach bodies but not really the Ritz experience we were hoping for. The next morning I tried to walk through the courtyard to the beach....the courtyard was closed while the meeting assembled. I gave up and walked through later. Is that sort of traffic control fair to guests paying $1800 per night? The extent of the renovations and the impact upon the Ritz experience is basically ignored on the company website. The hotel also caters first to meetings with guests a secondary consideration. If you are coming for a meeting and receiving the meeting rate it may be worthwhile for convenience. If you are paying full price I strongly suggest you choose another location for your stay while meetings and construction are underway the the Ritz Naples.

Hotel is under construction, there's next to nothing to do other than enjoy the pipe and drape when you get off the elevator, the construction water turnoffs and really poor customer service. Very inauthentic service from Brandon and Joe, at times even stretching the truth. We checked in online at 8am; granted rooms don't have to be ready until 4pm, but when we got there they said our room was empty and it would be 1-1.5 hours to get maid service to clean the room. We aired until 4pm in the lobby - 3.15 hrs later. Pool was full of leaves and trash - see pics, and almost unusable. Beach was not setup though there was wind so I will not judge. Only saving grace was that there is another ritz golf resort 10 mins away which you can use and is nice but then again, why not just stay there. Other than ocean views, there's no contention. Bottom line ritz should not host people in the beach resort, it's under construction and 3/4 shut down. But I''m not sure they even care which is quite different than I expected from the ritz brand.

It was so insane super fancy. We loved the jet skis. The service was very long at pool which was a bummer, rooms were great. Overall, 5 star hotel