The Ritz-Carlton, Perth

What an unforgettable stay at The Ritz, Perth! Celebrating our 5 year wedding anniversary (and a night without the kids) we were upgraded from a standard King Room to a City/Lizzy Quay view Studio Room which was incredible and complimentary sparkling on arrival was provided. The rooms are so thoughtfully designed and decorated, a special mention to the flexibility of the blinds and sheer curtains meant we could enjoy the view any time of the day without the sun being too harsh. Service with requested crockery/cutlery was prompt and we enjoyed some wine and cheese in our room pre-dinner. A stunning experience and so lovely to be in the heart of Perth city. Wouldn't go anywhere else!

Exceptional Stay – Truly Unforgettable Our stay at The Ritz-Carlton, Perth was absolutely amazing, and it started even before we arrived. The hospitality from the staff—especially Alice Dinh—was exceptional and genuinely made us feel welcomed and cared for. She went above and beyond to ensure our stay was perfect. Travelling with our 8-month-old son, we were incredibly grateful for the thoughtful touches she arranged, including a baby crib, bath toys, and nappy bins. It made the experience seamless and stress-free for our family. Our suite was stunning, with breathtaking views overlooking the Swan River and Elizabeth Quay. The room itself was luxurious, peaceful, and beautifully designed, we truly loved every moment there. Dinner at Hearth was a highlight of our stay. The five-course meal was nothing short of spectacular, and the complimentary dishes were an unexpected delight that had our mouths watering. The Taste of Hearth experience is something that has genuinely stayed with me, it was that memorable. Overall, our stay was truly amazing from start to finish, and we’ve already booked to return. We can’t wait to experience it all again. Highly recommended

Whilst visiting family in Perth we thought why not treat them to a special night away in a nice hotel. Well we underestimated "nice", from the moment we arrived at the door and greeted by the staff we knew this place would be something special. We were greeted with a glass of bubbles whilst we checked in. Bearing in mind we arrived around 1 p.m and check was not until 3 we did not expect the rooms to be ready but the very attentive and helpful staff soon had 1 room ready and the 2nd would be readied asap for us. The premium room with river view on lvl 10 took our breath away! what a stunning room with a magnificant view, it was ear to ear smiles all around. We headed to the rooftop pool and enjoyed a couple of hrs relaxing in the sun with more bubbles. Out stay was only 1 night but we all wished it was longer, we would very happily recommend this place to anyone looking for a classy, elegant and friendly hotel stay around Elizabeth quay.

Perfect 5 star accommodation!! Room was very modern and clean with many luxurious extras Staff are very friendly and efficient. Our receptionist “HA” was very welcoming and helpful. Our room was upgraded and a nicely chilled bottle of champagne was waiting in our room, a lovely touch. We were on level 10 overlooking the Swan River - stunning views!! Location on Perth waterfront was so close to top quality restaurants and bars. River cruises and train station within an easy stroll We will return Perfect 11/10!!

I have stayed in top end hotels all over the world. This one is now in my top five. It was outstanding in every way. Beautiful views, high quality of service, professional staff, immaculate surroundings, attention to detail. I will definitely return. The club lounge is another highlight and well worth the extra cost. The dining there was exceptional.

I wanted to share some feedback following a recent stay at the Ritz-Carlton, which was meant to be a special celebration for my partner and me, as we just got engaged. We were both genuinely excited to mark this milestone at your hotel, expecting the high standards and exceptional service the Ritz-Carlton is known for. Check-in was smooth and efficient, and the room itself was a good size, with a comfortable bed. However, what followed was unfortunately quite disappointing. After a relaxing bath, we were looking forward to winding down with a movie – a simple expectation. After over an hour of unsuccessfully trying to use Chromecast on the TV, I eventually went down to reception to ask for assistance. An engineer came to help and spent about an hour attempting to fix the issue. When that didn’t work, we were offered to move rooms – which we appreciated – but the issue persisted. In fact, we were told that Chromecast wasn’t working in several other rooms either. While the staff we interacted with were courteous and tried to be helpful, the overall experience fell short of what we anticipated. The fact that this issue was not isolated to just our room, but was consistent across multiple rooms, made it all the more disappointing. We chose the Ritz-Carlton expecting a flawless, relaxing experience, especially for such a personal and meaningful occasion. Unfortunately, we were left feeling let down.

I'm honestly a fan of the Ritz-Carlton group, but I'm also very discerning, as location and management are crucial. Here at the RC in Perth, I experienced a level of service and friendliness from the staff that was truly exceptional. The rooms and the location are fantastic and unforgettable. Small details, absolute peace and quiet, well-designed rooms with numerous thoughtful touches, and a superb breakfast buffet make a stay in a big city more than pleasant. I fell in love with this RC hotel and would return anytime I'm in Perth – for me, it's the best in the city. Simply excellent.

We thoroughly enjoyed our recent stay at your establishment. The room was exceptionally clean and comfortable, providing a truly relaxing environment. We were particularly impressed with the attentiveness and helpfulness of your staff. The dining experience was also delightful, with a wonderful selection of delicious dishes. We would highly recommend your hotel to anyone seeking a pleasant and memorable visit.

Unfortunately the Ritz does not live up to its reputation. The décor is nice, the location great and the amenities are good but service is lacking for it to be anywhere near a 5 star service. Staying there for two night there were some minor headaches with billing as we had purchased a package but had been charged for singular nights resulting in our credit card being nearly charged twice as much as it should have. The disappointing part was when we arrived Saturday night to find our room had no running water. A phone call to the reception and all we got was "we will let the maintenance crew know" then conversation ended. No other communication was given after this and after 3 more attempted phone calls an hour later with not a reply i gave up on the matter. The next morning we had running "brown" water , with still no follow up from room service. We went for breakfast, then checked out. The staff were apologetic but by this time after not being able to shower or not a care from the staff the night before it was time to leave. Until the night staff are better trained and the general service is lifted i would not recommend staying here. A short walk away is the QT or a short taxi ride is the Crown Tower. Cheaper and much better options.

The hotel is artfully decorated, and has a classy, but earthy vibe to it. Our room was the Langley Park Suite and it was well appointed with all the luxuries you'd expect from a 5 Luxury Hotel. The array  of wall mirrors added another dimension to compliment the magnificent view of the City, Langley Park & the Swan River. The Infinity Pool on level 5 was ideally placed to take in City Views, while enjoying the perfectly temperature controlled water that was crystal clear, or relaxing on the very comfortable chaise lounges provided.  When we checked in to our Suite there was a complimentary bottle of bubbly on ice along with some hand-crafted chocolates (compliments of the GM). The staff were well trained, and greeted each guest with a warm and genuine smile, eager to serve, jovial and very attentive. Special mention goes to the beautiful Reservations Manageress Alienor, who made our stay that much more special, and to the Concierge Milton, who was most efficient in having my car ready when needed, and to ensure our luggage was taken to and from our suite in a timely manner.