Clarissa Pienaar
Google
We looked forward to a nice visit at the Ritz but were so disappointed. The staff were friendly (especially Cathy) but unfortunately the management of the hotel let us down. First of all, the aircon didn't work and could not be fixed. Secondly, the room next to ours was occupied by a chainsmoker who left our room and clothes with the disgusting aroma of cigarette smoke. After numerous complaints we were told that staff have done their best to keep the person from smoking without any success. If smoking in rooms is acceptable, don't place your guests near that selfish person. Third but not the least... maintenance done.... construction work starts before 8... we would have expected the Ritz Hotel to inform us about the construction being done prior to us booking as that would have influenced our decision to book. But, they've secured this booking and it will surely be the last, very short sighted attitude.