The Ritz

My son and I moved into The Ritz, North Hollywood, just this week. The apartment complex is very nice. It’s also quiet on the inside even being on a busy street. But what truly sets them apart from all of the other places we visited and tried to get into is simply their customer service. Julian is the property manager that we worked with throughout the whole process. I have been in the customer service industry for a very long time, so I know what true customer service is all about. I can say with 100% certainty, that there is NO ONE better than Julian in terms of customer service. From the very beginning of my interactions with Julian until we were fully moved in, he absolutely took care of us!! He went above and beyond on so many levels, from amazing communication throughout the process, to providing a dolly to help us move a fridge in. This guy is top notch!! I spoke with other residents while moving in and they also said that Julian and all the other staff were so nice and very helpful. He truly made the process seamless. I’d give him 10 stars if I could. Thank you Julian!!!!!!!!

I wish to put 10 stars but only available 5. The point is not only apartment condition but the most important reason is outstanding Management service. We have the best manager and his name is Julian who is not only a designated person but also a good person, very friendly and always ready to provide his help. Thank you Julian for your outstanding service and your kindness.

The apartment manager, Julian, is the best manager I've ever met. He made the entire application and move-in process incredibly smooth, and he responded quickly to every question I had, resolving any issues with professionalism and genuine care. He's so caring and professional; I'd give him six stars if Google didn't cap it at five!

We just finished a tour with the on site manager Julian. We’ve toured a lot of properties in LA and this was the best one. Not just because the property met expectations, but how we were introduced to everything. He was willing to accommodate every request, show every available room, and we were met with such a warm personality it feels like we already have a friend here.

New manager Julian is so incredible! Friendly willing to help with anything and extremely professional!! A wonderful addition to the Ritz! Jill Trakin

Great place…high light is our ON-SITE manager Julian…totally organized and helpful…if he doesn’t have the answer…which he usually does…he will get it for you and make sure it is right. If something is wrong/broken you never have to ask twice…he’s on it asap and with a smile

Looking for a new apartment to move into is a stressful time but Tez the property manager at the Ritz is fantastic!! She made the process very smooth and easy for us that all of our worries were taken care of. She is always around to answer any questions and is prompt with her replies. The ritz is also a great community, really clean, and the building maintenance works fast and is there for anything you need! It’s a very safe building and all in all, it’s a great place to live!

I worked with property manager, Tez, and she made the entire process so perfect and easy! She was extremely caring, attentive, professional, and was genuinely so sweet! Working with Tez & going through the moving process at the Ritz, was the best moving experience I’ve had. They helped immensely and made everything so seamless. And so far, having lived here for a month, management always answers any questions very promptly. We feel very valued here!