The River Inn of Harbor Town

Beautiful, clean, well maintained and luxurious with complimentary port wine and chocolates, thick towels, plush carpet, a corner study with books, friendly and attentive staff, and a quaint and luxurious convenience store nearby. Sweeping views of the Mississippi River. We were unlucky to have experienced poor service for the breakfast at Paulette’s (50 min wait and no coffee). In the evening, there are no options to purchase food/snacks of any type after 9 pm.

The River Inn Harbor Town did not disappoint. The charming hotel extended their Southern Hospitality to the fullest. If you love historic hotels, you will love the decor. Their Terrace Rooftop is a delight - perefect location to toast the sunset over the Mississippi River.

Been a few years, but this was the best place in Memphis to get away for a couple! My wife came home from a deployment, one tear, so I know we needed a honeymoon environment and this was it! They provided the perfect example of that! We'll be back soon, I hope!

The staff is amazing. The rooms are beautiful and very comfortable. Will definitely stay again. And the area was nice and quiet. The restaurants located on the property had great food. With lots of options. The waiting staff was beyond friendly.

This hotel is amazing! My gf and I found this and everytime we visit Memphis we make sure to stay here. Where to start....the front desk is super friendly and nice and the room is very nice. The area has a really cool beach feel with the surrounding area and being across the bridge feels much safer. My only real complaint was that housekeeping could have had the windows open for a little bit to let the room get some fresh air.

Attended a retirement party at River Hall for a friend and the food service was awful. Nothing was thoroughly cooked and the salmon toast was meager. I’ve been there in the past for brunch and that was ok. I don’t understand how they dropped the ball so big on this event.

I would just like to mention four front desk clerks who went above and beyond for me. :|Annisa, Night Audit made coffee for me at 4 a.m. when I needed it. Neland made sure my room was ready and bags in my room when I got in from work calls. Neland is the Front Desk Manager, Jack front desk tried to fix my TV himself and Manuel helped me when I had trouble finding the very important gym fob that I thought I had left behind. The waiter in the restaurant was very good and I would like to thank Mehri for arranging my business travel rate. People make the difference

Wow - we have visited Memphis many times for weekend getaway and have never stayed here. What a delightful little boutique hotel located on Mud Island. We stayed in a corner room with 3 large picture windows and a view of the river. The room was perfect, nice linens, robes, quiet and large bathroom. We were pleasantly surprised to find a welcome drink of sherry (I think) with 2 glasses. Breakfast at Paulette’s was included and it was very good. I had the veggie omelette. The entire staff was attentive and pleasant. To sum it up - I was I’ll definitely return but this time try to get a room with double beds and not a single queen for a little more comfort.

I really dug this hotel a lot. I was able to park right at the entrance each time I arrived. That is a huge plus for me. Valets tend to look at me funny when they step into the equivalent of Cheech Marin's low rider when I valet my vehicles. JK.. maybe Anyway.... I struggled to find fault here, and so I feel 5 stars is deserving. My lovely bride said "it could use a little refresher". While I will agree with that, I found it charming in every way. Piano bar and all! The view of the river and the greenway puts it over the top for me. It's a stunning view at sunset. We had a king deluxe room and it was really spacious. Much more than most hotels I've been in. It's split into two different buildings. One has a bar called Tugs in it (that is the one we stayed in) and the other has Paulette's in it. Those are stories for another day. There are other restaurants just around the corner as well as Cordeila's Market, love that place. You also have cleaners, optometrist, health clinic, etc. Basically, everything you need is right here! So I guess if you have a little over $10k a month, you can just move in here! Seriously, I liked this stay quite a bit. Late check out too.... What??!!??

Was lucky enough to stay here on a quick overnight trip to Memphis. In a world of chain hotels, this one remains true to its independence. That being said, if you are looking for the latest modern amenities and luxuries, this might not be the place for you. The wiring is old, the bathrooms are small and you have to use an actual key. But if you appreciate history, southern charm, cozy romance and unique spaces, you will be pleased. We had a view of the Mississippi River from our room, which I just loved. The bed linens are pressed and crisp. The beds are very comfortable. They left a carafe of Madeira wine and truffles for us, which was a nice touch. We also dined at Paulette's for breakfast. It is located in the hotel. Amazing strawberry popovers! ;) While the condition of the rest of the city made me downright sad, the hotel stood out as a little jewel.

We stayed here as a special night for my husband's birthday. It is listed as the 83rd best hotel in the country. I beg to differ. While the room was clean, and the bed was okay, the room did NOT have a view of the Mississippi as promised. The hotel states every room has a view of the river. We had a view of 2 parking lots. The AC didn't work, and we are in the middle of a heat wave in muggy MEMPHIS. There was also black mold all in the AC vent. The water in the shower was way over the allowed limit and nearly scalded us. The service in the restaurant for breakfast was slow. Don't order the smoked salmon Benedict. You won't get smoked salmon. You'll get raw lox

This is a boutique hotel with fine dining in-house Personal are delightful Amenities abound Small bar with live music

I was staying here for work and due to a communication issue my reservation was short by one day. I had to pay out of pocket for an extra night. I was charged a much higher rate than what was listed online. I spoke to the manager and she refused to price match. They also subscribed me to their spam list and I never signed up.

Decent hotel; rooms are very nice. Only one person can use the gym at a time so if someone took the key you are SOL. The whole town smells like dirty river mainly because it's on one. Restaurants are not good

July 2023: I wanted to like this hotel, but my overall impression was the hotel was past its prime. The decor is traditional, which is timeless. But, service levels, uncomfortable design and maintenance made it feel like a neglected cash cow being milked. Service was lackadaisical. Upon arrival we were greeted by a sign at the front desk advising someone would be back soon. It was only a 5 minute (or so) wait, but after a long day of travel, it was a cold welcome. What wasn't cold was the glass of champagne offered at check in. The bottle was in a cooler behind the desk, but I'm guessing there was no ice. The cooler and other clutter behind and around the desk gave the impression of a 2 or 3-star hotel. Maybe a Drury Inn. Regarding comfort, we reserved the least expensive option, a standard room (which was a very small box and looked nothing like the photo online). Setting aside the tightness of the space, it was substandard, comfort wise. My main gripe relates to seating. The only seating options were three straight-back chairs (think dining table chairs), leaving no place to rest comfortably except the bed. Maintenance wise, the hotel had a key card system at some point. The mechanics on the guestroom doors were still there. But we were given metal keys (not exactly the best security) at check in. To get the key, we had to sign a form stating we'd be obligated to pay $100, if we lost it. Another 3-star touch. Here's the thing... The hotel room door did not automatically close, which is another security issue, and to close the door securely, one must pull it closed, hold it, and latch the deadbolt. Otherwise, the door is pretty much open. Dining wise, Tug's Casual Grill served notably bland food. It was edible, but "meh" is the word I'd use. The Terrace Rooftop Lounge was dated, dark and felt like a country club lounge from the 1990s. Paulette's did serve a nice breakfast with good service in a nice environment. If only the rest of our stay matched. Bottom line, any hotel charging three hundred+ dollars nightly should not be past its prime.

I had some gift cards from River Inn given to my brother and I from the owners for some freelance work we did for them a few years back. We were told we could use the gift cards for the hotel or the 3 restaurants around there. Fast forward to me planning my birthday weekend this year and I figured it would be a good idea to use some of the gift cards to do a staycation and stay overnight at River Inn as the total amount between them would force us to eat at the restaurants a good 20+ times. I called to make the reservation and let them know that I had about 8-10 gift cards and would be using a couple of them for the room but could give my credit card for incidentals and was immediately told that they did not do gift cards, only paper certificates for the hotel portion, and the cards would only be good for the restaurants. I really hated to even bring this up but I did let them know that the cards were part of a payment for some freelance work and one of the owners told us the cards could be used for the hotel so was there any way to verify that with a manager. At that point I believe I was speaking to Amy, who throughout the entire process was pretty rude for someone who I believe is in a leadership role for an upscale boutique hotel. I was on hold for around 7 minutes and then the phone line hung up. I assumed the call just cut out and called them back and the phone picked up after ringing for about 30-45 seconds and then went straight back to hold without anyone saying anything. I was then on hold for about another 10 minutes and when the phone was finally picked up again I was told that while I was originally on hold some other people needed help and so they had to take care of them. Then I was told that the manager just left for the day a few minutes before (crazy coincidence...) and that they would let me know next steps on if I could use the cards for the room the next morning with a call from the manager. The next day around 11am I still hadn't heard anything so I called back and was told that the owner they needed to talk to hadn't come in yet but once they did they would call and let me know. About an hour later I received a call and was told that gift cards cannot be used for the hotel but they would let me use them (which why a place that is all about being a connected hotel with multiple restaurants would use different gift card / paper certificates for the different areas is beyond me and seems like a really poor oversight) so I was able to book the room. I will say the room was very nice, it had a nice view of the river and the bed was comfortable. The bathroom light did flicker and looked as though the ceiling light in the bathroom had been damaged with an opening sticking into the ceiling with something which did cause my fiancé to not feel comfortable taking a shower in there as she said it almost looked like a camera piece. The morning of checkout, I went to the front desk so they could let me know what was on the cards in case I needed to pay with other ones as the two I provided for them to keep at the front desk may not have covered the room (We previously used some portions of the cards for dinners so they no longer all had the same amounts on them) and as soon as I came up to the front desk and said my name was Eric and started to explain the situation, Amy came up from the back and said something along the lines of "Oh you have the gift cards from 2019..." which yes the reason we hadn't used them since around that time is because of the pandemic but I guess maybe she forgot about that happening. She then told me what the two cards I had provided had on them and it was not enough to cover the room so I told her I had other cards to pay with and she said she could go run the balance at Tug's, which is the bar and grill of theirs' next door, so I said ok and she ran and did that. She came back and then we cleared up the tab while she was just extremely rude and as we were walking out she didn't even want to wait to talk about how "ridiculous" we were. I am not sure why she works in hospitality when she was anything but hospitable. If we could have gotten the cards' credits transferred over to a paper certificate then by all means we would have, but that was not presented as an option. I really just wanted to try and have a nice staycation for my birthday using a payment I was given by the owners and it just felt like every step of the way Amy wanted to make me feel like I did something wrong. I tried to make sure I stayed nice and professional throughout every interaction with the hotel staff as well. I really wouldn't normally complain but this whole situation has just not sat well with me the last few weeks since it happened and knowing River Inn and the connected restaurants, I think its safe to say I expect better from them.

I don't even know where to begin.. our whole experience has been wonderful! We spent our wedding night here and were blown away by the treatment we received. Our room was upgraded because they knew it was our wedding night-- and let me tell you, our suite was amazing. I couldn't have asked for more. The room, the staff, the food.. literally everything. We will definitely be staying here again next time we are in town!

My review is based on my experience during the downtown storm. I can't express enough how the River Inn staff were extremely accommodating. I really enjoyed the swift check in and offering of a beverage. I'm big on food so it was a pleasant surprise to enjoy complimentary breakfast at Paulette's. Breakfast was so tasty it really put a smile on my face! I'd like to add that the hospitality at River Inn is nothing short of amazing!!

I don't feel that this hotel is worth the money. We were in a deluxe queen room, and while the bed, pillows and linens were comfortable, the room was rather small. I guess we're not expected to watch TV while staying at this boutique hotel, given the small, non-HD set situated in a large armoire at the bed side, not easy to view. The offerings at the complimentary breakfast were good but the service was slow. Perhaps that is because part of the daily $9 fee goes to tip the servers. (We weren't told that upon check in, so we doubled tipped.) They were slow and stingy with the coffee. The Terrace was nice, good service and views. Tugs is a waste of money with incredibly slow service and average bar menu choices. I would not recommend it. I expected more for $400/night (and that's on the low end of the room rates). Maybe "boutique " hotels aren't for me. ‍

I stayed at River Inn of Harbor Town back in september and I did not care for it. It was over priced for a fair hotel. Nothing stood out or was exceptional. I read some good and bad reviews but thought this may help. The room a/c vent had a lot of mold inside.. so much you could see a discolored area on the wall directly across from it and the vent itself had places that you could see had been cleaned many times trying to remove the mold. The staff was not very helpful with anything and the young Asian lady who obviously ran the place was rude to say the least.

The Hotel Goods: fast check in, free upgrade to a suite when I filled out their pre arrival survey, free parking, free WiFi, free Breakfast at Paulette's, showers were hot. The breakfast was actually amazing; easily one of the best breakfasts I've had in hotel in the last decade, and I travel a lot - so that says something. I thought the service was prompt - but we ate at 9, after the rush. And I bet on weekends the place is slammed. Here are some of the bads: the pillows are awful (agree with some of the other reviewers with this hatred of the pillows - they're like tissue paper), but the bed is awesome (if you love a firm bed.) The bed, shower, the vanity are all really tall, but it's tough for shorter folks - like my plus one. I'm almost 6 feet tall and I felt it was high. I almost laughed watching her brush her teeth. The port wine glasses were dirty. Like really disgusting. The port was uhm... pretty awful. My plus one says I'm a wine snob though. But there are a lot of other dessert wines out there. There were no grab bars - and the toilet was seriously small. Like squatting to get down to that elementary school sized toilet. My shorter travel companion was amazed that it was even too tiny for her! Getting up from down low was a neat trick. The upgraded room was next to Terrace bar and that bar crowd at 1030pm is a pretty rowdy brunch post last call, while they waited on the elevator. There was one major compliant - because most of the bads were superficial things about hotels: the mosquitos... I got it - it's a hotel next to the Mississippi. But holy cow! I travel to the Caribbean for work frequently and I'm from Texas, I've never seen anything like this. We checked in and went to Tugs... because it was open until 10pm. I could barely eat my dinner because I was the mosquitos dinner. I got 23 bites - sitting indoors - in under 20 minutes. The food could be good; but I wouldn't have remembered because I was too busy killing mosquitos. Moreover, there was Not one bug zapper, citronella candle, marigold plant in sight. Zero effort made. The service at Tugs was also pretty bad - I was a dish of O positive, served up on a platter because I couldn't escape fast enough. Seriously I wish my martini came with a side of bug spray. I'm typing this two nights later doing chamomile cold presses, and cortisone lotion. I'd probably stay at the River Inn again, but I'll would skip Tugs.

I rented some space at the River Inn for my sisters bridal shower. There were multiple issues leading up to the event due to issues with changes in staff. However, I paid my balance 1-2 days before the event. I paid over $1000 for the event with only 20 people attending. The space is beautiful and the bartender was very sweet. The event was held 11/2019. I heard nothing at all from the venue until I saw a charge for $212.20 on my account in 3/2020. Totally confused, I called and asked to speak to the events manager. She wasn't there at the time but I was told she would call me back. Someone named Paula called and emailed me. She was new. I had to send her all my emails and invoices from my previous dealings. She then proceeded to send me a new invoice with new charges on it. She stated that we weren't charged a location fee of $200 and we were supposed to be and she stated we owed for one mimosa. As you can imagine, I was pissed! I asked why I wasn't contacted and she stated that someone had tried to call me. Lies! I literally hadn't even heard a peep from this company. I told her I was reporting it as fraud. A few days later (3/29/20, I was contacted by someone named Casey. She assured me this was an inappropriate charge that shouldn't have been placed on my account. I thought this was resolved after talking to Casey. However, today my bank made me aware that River Inn attempted to withdraw $212.20 again TWICE. 5/16 and 5/17. I keep that account empty because of what happened so they weren't able to get it but I am beyond irritated I'm still dealing with this foolishness!! I've emailed Casey again. Do NOT rent space from this company. I feel like I'm being scammed. This is such a headache during this time of economic uncertainty due to covid.

These people are crooks. We made reservations but had to cancel. We cancelled well in advance of the deadline and obtained a confirmation number for the cancellation. Despite our compliance with their written cancellation policy, the River Inn billed us for not staying at the hotel and refused to cancel the charge when we called them about it. The River Inn is also too far from Beale Street and other downtown attractions.

Stay away - did not honor cancellation after our cruise was cancelled. Zero communication - no confirmation emails or calls. I tried calling and they said "sorry nothing we can do" I was charged for three rooms for family and they said to bad.

Great view but not well executed. Went here on a personal recommendation of a local. The place can be a little confusing to get to. When we got there half the tables were full. We waited as they bussed the table to get a window seat. The place does have a great view. The table was sticky despite it being wiped after we had been seated for several minutes. We started w an espresso martini which was pretty good. The appetizer we chose on the waitress's recommendation was the pimento cheese balls. It was a spin on Wisconsin cheese balls. Not bad w the sweet chili style sauce. We had a main course of grill cheese and tomato bisque. The grill cheese was burnt in parts and the soup needed some salt and seasoning, it was bland. The lobster pappardelle looked nice but the sauce was WAY over salted and other than that lacked character but could use some spicy heat like cayenne. Our server was attentive. I would try this one more time to see if it was an off night but if similar next time, not worth the price.

A quiet almost romantic bed & breakfast located near downtown Memphis, TN. It's quite the pricey place however the amenities are percent decent and the bed was comfortable. Is it worth $230/night? No. We were given a handicap room which had all the extra space and odd shaped angles. It's the small things that will help this hotel out, like the light switches were 98 cent crap ones from wal-mart I've seen them. It wasn't a bad hotel, close to their little restaurant and close to a grocery store. Also easy to get around town from this location given a rental vehicle. However I'd stay here again if their was snow outside, otherwise I think a Hyatt would be the same effect at half the cost.

Excellent excellent excellent. This is a beautiful, nicely appointed inn. It will ruin you for the big downtown hotels. I find myself traveling between LA and Memphis fairly often now, and this is the best place I have stayed yet. I will be back and will likely make it my first choice. So often on business we end up staying in the same old corporate or major downtown hotels which are nice, but not very personal. This is such a nice change on so many levels. I am glad I gave this place a chance based on the yelp and travelocity reviews. View of the river from rooms and restaurant. The river and a lovely greenbelt park is right across the street. Location - this is in Harbortown which looks as if it sprung up in the last 20 years or so. It is north of downtown, heavily residential, and definitely outside the stabby part of town. It is a very low-key mix of retail, restaurants and beautiful homes. There are a few shops and restaurants within walking distance on very safe residential streets --- meaning you can walk down the street and get something to eat in the evening and not worry about it. NOTE: Room service and restaurant close at 9pm. I keep late hours so finding things open at 10pm was hard. You need to go across the street to Tug's or to the pizza place a few steps away if you need to eat after 9. This is a residential area, so things close down early. THE AWESOMENESS: Glass of wine at check-in Free Breakfast at Paulette's downstairs is an unexpected and really welcome bonus. The morning waitstaff is so friendly. Staff went out of their way from the front desk to the maids. Dinner at Paulette's - excellent. Rooftop bar has great views. Port and chocolate brought to your room every day at 7pm. Bottled water stocked every day. Rooms really comfortable and nicely furnished. Beds luxurious. WiFi free and worked well. Parking free and available on street in front of hotel. LIve music in the lobby. Memphis is pretty compact compared to LA. So you are not sacrificing anything by staying on this side of town. Everything is really close by car and you don't have the hassle with valet parking or general safety on the streets. RECOMMENDED. Highly recommended.

One of the best hotels in the world... and I use to work for Ritz-Carolton. Seriously, the list of wonderful things is loooong.... Wine at check in Live music in the lobby Roof top bar overlooking the Mississippi River Port and chocolate delivered to your room nightly The most comfortable beds you'll sleep in The staff -- we've been several time and they remember us Breakfast Southern hospitality at its best Library on each floor with personal coffee service each morning in the library! When in Memphis don't even think of staying anywhere else.

Couldn't have asked for a better experience. Our room was spacey, with a beautiful view of the river. Cant complain when you get champagne on arrival and turndown service port wine and truffles (though it would be nice to have something that you can't just pick up at Walgreens - they were lindor truffles). The best part of our stay was the staff. Each person we encountered was pleasant and so welcoming. Breakfast service was on point!

I can only echo the other enthusiastic reviews of the River Inn. Rooms were spacious and very well appointed. There are two separate buildings. The lobby, dining room and bar are in one along with rooms. We were across the entrance way at the other section. From what I could gather, the rooms were pretty much the same. I would request a river view. It's a little pricey but definitely we felt it was worth it. Can't say enough about the professional and friendly staff. We have stayed at a lot of hotels and the staff here actually appear to like their jobs and it shows. If you come to Memphis and don't drive or rent a car, keep in mind that the River Inn is located on an island. It is a bit of a walk across the bridge to Beale Street if you elect not to use a taxi. There is a very good restaurant at the Inn and there are a few other restaurants within a couple of blocks walk. We saw a coffee shop and a pizza place very close by. Loved our stay and would highly recommend the River Inn.

This place is a beautiful, small hotel located right on the Mississippi. The rooms are cozy and well-decorated, the beds are SO comfortable. I was stoked to sleep in a king-size bed all weekend. We stayed here two nights and were immediately greeted with champagne when we walked in on our first night - it was great! HOWEVER, we noticed that the walls are paper thin. You could hear everything that your neighbor was doing (yes, even using the restroom). Unfortunately, on our second night, there were people in the room next to us who were being extremely loud/blasting music. I had to call the front desk twice to get them to do something. The staff had the AUDACITY, at 12AM, to ask me to move rooms. I was pretty pissed at this suggestion because I was in my pj's and had all of my things unpacked. Eventually, the people quieted down but I couldn't get to sleep because I was so mad at how rude the staff was - the second girl I talked to acted like she couldn't do anything about the noise. The first woman I talked to assumed it was the bar across the street making the noise. Gah, so frustrating. My sister-in-law is a dental student in Memphis so we visit frequently. I'm not sure if we will be returning here again. I loved the overall decor/feel of the hotel but I just wasn't impressed with the staff and how they handled our situation.

I am a fair person and usually wont give a bad review, but. This was a bad experience. Everything was over priced from the steak at Paulettes to the chicken at Tugs and the room? The guest room had black mold coming out of the A/C vent. It was so bad that it made its way inside the framed artwork on the wall. Who knows how long it took to get so bad. Never will I return. I hope this saves someone from a similar experience. Jimmy

Lovely hotel! I spent the first night of my honeymoon here and a couple of random nights since and its always delightful. The hotel is so beautiful and the staff is great. The location is amazing and you can walk down the street to restaurants and coffee shops. I have also worked with them for events and had a great experience working with them and got wonderful response to the event.

Beautiful hotel. Bathtub was very comfortable. Beds were comfortable but I didn't care for the pillows. Also I asked what kind of wine they offered as I loved what was in my room. I wanted to buy myself some. The lady at checkout said she didn't know. She also wasn't very friendly.

Holy crap. Maybe I'm just used to staying in mediocre corporate places because that is what I pick because I don't know any better. That is definitely possible. But this place is awesome to me! Reasons: 1. The man at the desk was supremely polite. 2. He offered me a complimentary glass of wine, which was nice after a day of work and travel. 3.There was an actual man playing piano. I really liked it and I would have stayed and enjoyed it if I didn't have stuff to do. 4, When I got off the elevator I saw a little library with docs to read and sitting chairs. Very comforting. 5. 4 poster bed. Very cosy.

It's always an interesting experience to stay at a hotel in your hometown. We went to the River Inn on a vacation-in-town (they're called 'staycations', apparently, but that's too lame a word for me to actually use). If I could give the River Inn six stars, I would. To start with, we found an amazingly cheap deal on the internet. When we arrived after dinner, we were greeted with glasses of very decent champagne (white and red wine were also available). We were then told our room had been upgraded, for no good reason that we could tell. In our beautiful, plush room were chocolate covered strawberries, a bottle of port, and two glasses; we devoured them in the insanely comfortable bed in our complimentary robes after test-driving the jacuzzi. A bottle of champagne that we ordered from room service was very, very reasonable ($30 including fees and a tip!). A particular incident really sold me: At two in the morning, my boyfriend decided he couldn't sleep without a fan. He called the front desk, and three minutes later they brought him a fan! At two in the morning! The breakfast at Currents (the hotel restaurant that we now frequent) was also free and absolutely huge; it was the first time we'd eaten there, and it knocked our socks off. To wrap up our stay, we took a long, leisurely stroll around Harbor Town (a small-town area which is designed for long, leisurely strolls) and along the river. The Madison- one of Memphis' few other boutique hotels- pales terribly in comparison. Should you be in Memphis, and be able to afford it, the River Inn is the absolute best lodging in town. Even (especially!) if you live right down the street, it's the ultimate in romantic getaways.

Definitely a unique place to stay. Clean room, great service, and excellent stay overall.

Lovely hotel in Memphis. So glad we stayed here! The truffles and port wine were a nice touch. Loved the location, service and overall elegance. Highly recommend!

Let me start by saying that I am young and can't really afford places like this; however, I decided the Romantic Escape package was worth splurging a bit to spend one night nice night with my girlfriend. On arrival, we were greeted by a manager whose tone was reprimand, rather than welcome, focusing intensely on the no smoking policy (we don't smoke). This was very uncomfortable, and somehow the champagne at the desk seemed less delightful with someone talking down to us. In our room, we discovered that the chocolate covered strawberries and roses were covered with ants. I'm not talking about 2-3 ants. This was clearly a pre-existing infestation that had not been properly addressed. To their credit, we were upgraded to a suite, and the manager helped us carry the champagne and glasses from the previous room. We were told we would receive new chocolate covered strawberries, but none ever came. We never saw our 12 red roses either. Resist the urge to call me petty, please. These are the little things that make the package what it is. I let it go, hoping perhaps they would be there after dinner. We had a reservation at Paulette's for the dinner which came with the package, and we arrived on time to find that there was no table for us. The manager from earlier and someone else (perhaps a client) were seated, though, at a table near the door. The restaurant staff were great, and they were truly very busy. We did have to wait at the bar for 40 minutes, though, before we were given a table. After waiting fully another 25 minutes for our drinks to come, we placed our food order, at which point we were very hungry. The food was excellent, thankfully. Returning to our room, we saw the "Port Wine and Chocolate Truffles." There was a small carafe of port with, I kid you not, ONE glass for us, a couple...as part of a romantic package. Not a big deal, obviously, but it seemed like no one was paying attention. The chocolates were two, 50-cent Lindt truffles - you know, the ones you buy at the bookstore as an afterthought. Come on guys, you couldn't have sprung $3.00 for two, nice Godiva truffles? This package is $500/night. Anyway, we took showers and threw on the robes provided. We were really looking forward to this, just to relax in a comfy robe. They were pretty darn terrible, though, like someone starched two beach towels and cut holes in them. Again, an opportunity for a simple pleasure missed by a so-called luxury hotel. We moved on, though, deciding just to kick back and watch something on Netflix. The WiFi turned out to be far too slow to stream video, though, so we watched on my cellphone, using my data. The next morning, I did feel a bit irked that it hadn't even occurred to management to replace the strawberries or roses, so I called and asked if we could have a bottle of champagne and orange juice for mimosas as a replacement. To their credit, we received both without trouble, and they were delicious. The complimentary breakfast was just fine as well, and we got our things to check out. Checking out, I felt I really should say something about my experience. All I had wanted was one, seamless night of luxury, the kind of which I can't really afford, and what was delivered was a series of disappointments. I described the series of events, feeling pretty stupid as I talked about several small problems, and was cut off at the mention of the ant-covered strawberries by a clerk, saying "I thought we took care of that with the champagne." Correct, but not really the point, huh? Certainly not the attitude of an expert in hospitality. I've been sitting on this for a year, but after seeing the hotel's recent placement on a list of the top 100 hotels, I thought this needed to be said.

Very deserving of the high ratings on yelp. I have so many nice things to say about River Inn so I will just list a few. -never have i stayed at hotel for under $200 with such great service and beautiful facility -most comfortable bed ever -super cool bar with an excellent bartender and delicious cocktails -excellent location that's close to Beale street and in a nice area that has a few options to walk to for drinks or dinner -delicious breakfast that's included with your room that's served in their southern inspired restaurant -great walkway along the Mississippi River right across the street that's perfect for going for a run or to watch the sun set over the river The hotel is not right downtown, but i promise it's better than any other place to stay in Memphis.

LOVED this hotel! The beds are incredibly comfy (sleeping on clouds?), breakfast is delicious and staff is super friendly! The view is also beautiful! It's on the pricier side but deservedly so. The rooms are beautiful with nice furnishings, super clean, complimentary water and the best bed in the world. The pillows are big and fluffy, the bed sucks you in and you never want to get out! Can I steal it for my home? Yes please! Breakfast at Paulette's was included with my room and it was delicious! The eggs Benedict was so good and the Tennessee sausage is heavenly. Fresh squeezed orange juice to boot! I would've had dinner there too but it closes earlier than expected. Staff was really nice. They checked me in quickly, gave helpful advice, offered refreshments upon arrival, and bring you chocolate before bed. It sounds small but nice touches like that make a world of difference. They were so friendly with everyone I saw, asking about their family, vacation, etc.. So much nicer than your generic Hilton who could care less who you are. Outside across the street is the Mississippi and a park that runs along the banks. The surrounding homes/apartments are all cute and well kept. It's a beautiful spot and the sunset was fun to watch! Highly recommend!!

I am a very picky traveler as I travel both frequently for both business and leisure. When I read the reviews of the hotel on all the review channels I knew I had to give the River Inn at Harbor Town a shot and I am so glad I did!!! The reviews were dead on. The rooms are spacious, very clean and well appointed. We had a view of the Mississippi River which we were able to see beautiful sunsets. The complimentary breakfast was a great bonus. Service was great all around as well. The hotel is about an eight minute drive from Beale Street and set within a great community which is also very beautiful and safe. We will undoubtedly staying at the River Inn again the next time we are in town. I am hard to impress and they got it right!!!

Our stay at this boutique hotel was an excellent experience. We found the hotel through an on line search and decided to try something different. This was definitely different in a good sort of way! For starters, check-in was pleasantly enhanced by drinks before dinner. You could choose from a selection which included white or red wine. Our room over-looked the river, and was tastefully appointed with elegant white linens and handsome burnished mahogany furniture. The lobby area on our floor had a reading library and coffee was supplied the next morning prior to a FREE gourmet breakfast that was excellent! That night, we enjoyed dinner @ Currants restaurant on the main level. It was a 3 course meal and the service was top notch. Service is a big deal at this establishment. From the concierge to the manager to the wait staff...you're always asked what they can do to make your stay more comfortable. In fact, we had 2 personalized notes Thanking us for staying and requesting suggestions. If you're in Memphis, give yourself a treat and stay here! You won't regret it. Promise. :)

This hotel is amazing. I sent my parents there for a weekend stay and purchased the Romantic Escapes package. While a little pricey, it was well worth it. The atmosphere was amazing and the customer service was second to none. Included in the package was complimentary wine upon check in, a bottle of wine for the room, a dozen roses, chocolate covered strawberries, a 4 course epicurean meal at Currents Restaurant (inside the hotel) , breakfast, and much more. My parents raved about the food stating that it was some of the best food they had ever eaten! My parents exclaimed most about the customer service, stating they were greeted warmly upon arrival and throughout the stay. The staff was attentive, well mannered, and professional looking. I can't wait to send them back for another weekend get away. I would highly recommend this hotel!

This is one of the nicest hotels in the South. Pretty much perfect. When I'm working in Memphis I know where I'll be staying.

Perfect place to stay when traveling to Memphis. I couldn't have asked for better accommodations. Everything was first rate, starting with the glass of wine at check in, the beautiful views, the amazing breakfast...did I mention truffles and port in your room every night?!? So close to downtown, but you feel transported far away. I'm already trying to figure out when I can come back. Thank you River Inn for spoiling me on my vacation!!

What a fantastic place to stay. The service was outstanding-especially Patrick in Paulette's. We enjoyed the glass of champagne on arrival and relaxing on the roof top bar with a beverage. It's a very short cab ride to Beale street and a short drive on your own to Graceland or Tunica for the casinos. We absolutely would come back... The only thing to be wary of is the laundry list of taxes on your bill. Expect up-charges of about 20% . We did not try Tugs but it was constantly busy.

We stayed at the River Inn for a weekend wedding. We loved it. Our room was spacious, elegant and nicely appointed and very quiet. We enjoyed breakfast each morning at Paulette's as well as a lovely rehearsal dinner. The access to the health club just down the street was a delightful bonus. We walked along the Mississippi River and the surrounding Harbor Town neighborhood. The hotel staff were very attentive and kind. We loved the entire experience. We're staying at the River Inn on our next stay in Memphis.

Beautiful views and great location near attractions in downtown Memphis. Service and restaurant are top notch.

Very upscale with high touch staff. You will be very satisfied staying here. The hotel is warm, well appointed, and accommodating. Expect an at-home feel with a location close to just about everything.

River Inn of Harbor Town is located right next to the Mississippi River, in a beautiful neighborhood. The staff were amazing and friendly, and there were so many sweet touches, from a glass of win at check in, to live paino music in the quaint little lobby bar, to the Port wine and Chocolate truffles waiting in our room each night. My daughter and I loved this hotel. It has a sweet southern charm and we felt safe and comfortable. We were so pleased with the incredible breakfast at Paulines, included in the cost of the room. The views of the river are so nice and the hotel is in a great location. All of the downtown tourist attractions are only a few minutes away by car (too far to walk). For less than the price of the downtown hotels for a much nicer experience, I can't imagine staying anyone else.

Beautiful hotel. Right on the water. Great beds. Big rooms. Delicious breakfast. Turndown service with chocolate and port every night.

I write this review as a loyal Hilton Honors member, and I was hesitant to stay at this property, but it was so worth it. The level of customer service and property was amazing. If you want a unique and local experience in Memphis, definitely stay at this property.

Loved it so much we're staying an extra night. Our room overlooks the Mississippi River. Great soaking tub. Comfortable bed. Luxurious place. Oh yeah, and they greet you with a glass of wine and at bedtime chocolate and port appears! Good breakfast included. Nice walking along the river. Easy drive (or uber/taxi) to downtown. Nice staff. Love it here!

Loved this hotel! Wonderful staff! Amazing river view! Gorgeous suite with great bed and beautiful antique furniture! Fab restaurants! Stayed several days so when I didn't want to go down to eat they would bring it up! Day Spa across the sidewalk. Nail salon, cute boutique clothing store, small high end market. Quiet out of DT Memphis! It is a definite return hotel every time I'm in Memphis! So glad I found this gem!!!

Beautiful bed and breakfast along the Mississippi river. I got the romantic escape package which was done nicely. It came with a four course dinner, roses, champagne and chocolate covered strawberries. The staff was very friendly but they did try to come into our room twice in the morning. The room was very cute and a great place for a romantic night with views of the river.

Stayed here 3 nights April 2016. Very beautiful, very safe. We had a car, parking was included, and Downtown Memphis and Graceland were easy drives. Breakfast at Paulette's included each AM and was outstanding. Had a cocktail one evening at the rooftop terrace with a great view and service.. Across the street from the Miss. River and great walking/running trail right on the river. Service was excellent; our flight got in at midnight, and they were expecting us and even recommended the limo from the airport who was most reasonably priced ($35 for 2). Beds comfortable, nice turndown service. I would stay here again in a heartbeat. Although it is somewhat pricey, we spent only $25 less per night in Nashville at a Holiday Inn for a vastly lesser experience the following 4 nights. If you can, I highly recommend the River Inn.