The Rose Hotel

The Rose Hotel was an amazing experience and stay. Could not recommend more. Amazing staff, beautiful interior design and the rooms were spacious with all the amenities desired. Breakfast had a wide variety of food with great ingredients. Would come back!

I’ve had the good fortune of staying at lot of luxury hotels and The Rose Hotel is near the top of my list. Beautiful rooms and furnishings throughout. Breakfast buffet is not expansive but has a good selection and food quality is top notch. It’s a fairly small hotel so not the constant hustle bustle of big brand hotels. The covered first floor parking right next to the back entrance made it quick and easy to come and go. The location is right in the middle of Pleasanton’s walkable downtown. There is a railroad a few block away that I heard blasting its horn in the middle of the night, but if I hadn’t already been awake I don’t think it would have woken me up. Housekeeping was fantastic and offers turn down service. I couldn’t recommend this place any higher.

This Quote Aptly describes the fabulous Rose Hotel..."The Rose Hotel is a luxurious European-style boutique retreat where charm meets comfort." WE loved every minute of our stay at this exquisite hotel. Front Desk was efficient and welcoming...the Room was simply beyond compare...superb location and the food was 'off the charts.'

Lovely property, attentive service, spacious clean quiet room. The hotel is located next to the cute shopping and restaurant district of downtown Pleasanton, yet quiet and peaceful at night. The garage has reasonably-sized parking spaces, not crowded together. We enjoyed gracious hospitality from Ms. Hue at the front desk. The hotel proprietor is lucky to have her. She treated us like guests, not customers. Don’t skip the expanded continental breakfast, even if side tables piled with grab-and-go snacks tempt you. I’m unaccustomed to a bathroom larger than my first apartment. Only possible drawback here is if you’re hostile to decor and prefer sleek modern unadorned horizontal surfaces. We will return.

Such a hidden gem! Ive been coming to Pleasonton for years and just discovered the Rose Hotel. They really do make you feel like this is a special occasion. The little details really are what make it so unique, from the welcome guest list with your name on it, to the cookie jar downstairs, candy tucked in different areas, and the good quality coffee and tea (available all day) and chocolate on the bed with slippers beside it at bedtime. The bed was very comfortable, the room was vintage decor, but very clean and good quality! We will be back again someday!

We absolutely loved our stay, everything from start to finish was wonderful. The rooms are very spacious and comfortable and there is so much attention to detail and flourishes in all the right places. One of the best places we’ve stayed at, would absolutely recommend.

We went as a couple . Spacious and clean room .They offer all what you possibly need in your room . I think the furniture and sheets / bed cover need updating . Breakfast is very ordinary and people who serve breakfast are not the happiest employees ! The host lady was helpful and hospitable at front desk and during breakfast . We asked the staff member who takes care of the food to have poached eggs and it seems he was offended .

We have stayed here several times over the last 10 years and have always found the hotel to be comfortable, inviting, yet elegant. The attention to detail is classic with everything from umbrellas to a fingernail file available in your room. Rooms are attended to each day and in the evening the bed is turned down. The staff is very friendly and always ready to help. Breakfast is excellent - no dehydrated scrambled eggs here. The coffee is top notch and everything is fresh and of top quality. You won’t be disappointed.

I took my sister here for a weekend getaway. Everything about this place was amazing. The greetings from the moment I walked in, to the beautiful room which had so much attention to detail, and was soo clean. They had fresh plants in the huge room, a fresh rose in a vase, classical music playing when you walk into the room, the most comfortable feather bed topper, black out curtains, jet bathtub, a French press, AC, A cute bar area in the room, complimentary water, slippers, robes (for use while there), breakfast, a lounge and bar open until 11 on Sat., and they left chocolates on our bed when we left for a couple hours. So many dining options with walking distance. We ate next door at Ruby & Roses which was amazing. We Ubered to a floating sound bath in Dublin just a short distance which was soo relaxing, and went to the Sunday farmers market in Livermore on our way out. I would highly recommend this place. It's a bit pricey but so worth it.

They don't let you take any photos, even if you pay to use a conference room to get ready for a wedding. They also don't let brides get ready in their own room that they pay for? It was bizarre.

The Rose Hotel is the nicest hotel in the area actually the Bay Area. Everything here is nothing but first glass. The staff is amazing. The continental breakfast is amazing. See for yourself Give it a try, you'll be wanting to come back. I know I did.

Review is for the lobby bar only! It's a nice spot to chill and have a convo if you want a change in pace from the busier bars. Small menu but they can make most things you ask for! Comfy couches to rest on + free popcorn to snack on! During the holidays the lobby was all decked out with Christmas decorations, too.

Beware!!! From the minute I arrived I saw the extreme lack of hospitality immediately. Especially from the manager Mr. Walker! What a nightmare he is!! He'll nickel and dime you. Berate you and humiliate you in front of other staff and guests. This Man needs to be HUMBLED! And please take the time to read these reviews and his rude and crass responses to people reviewing their experiences as well. He needs to RETAKE THAT HOSPITALITY COURSE! Again BEWARE!!

If you have ever read my post I am very upfront and honest about my reviews so with this being said, The Rose Hotel was AMAZING!!! Pleasanton in general was such a lovely place to visit, so much night life starting from 6-10pm! I had the pleasure of staying at this wonderful boutique hotel for three nights and it was as though time stood still with so much elegance. The hotel has so much decorum from the grand staircase to the moment you open the door. Some of the modern touches made it just so much more than other places I have stayed. The room key was next level, it looked like a traditional key but with a chip so you just slide it in like a key but it's electronic. Once you are in, the room is mind blowing with small touches from the signature chocolate to the lip balm, they have it all covered so you don't need to go to CVS for anything, not even q tips LOL The breakfast in the morning was so good, I love oatmeal, yes oatmeal and they have great oatmeal with fresh fruits, lox and an assortment of food. The coffee was excellent as well. The staff, oh my gosh the staff. From the minute you enter, every single person was just so inviting, you could tell they all took pride in making this hotel what it is because the place was immaculate. I came home at 2am and saw someone cleaning the banister and laying out fresh fruit on my floor. Please, please if you get a chance you should book a night and just enjoy the room. The bed was next level sleeping, just about every type of firmness of pillows to a temperature controlled room, I felt like I should have just not gone to work Hope you will enjoy as much as I did and will of course visit again!

We loved this place. Everyone and everything about it was wonderful. The furniture, the atmosphere, the lounge, the breakfast, even the bottled water was absolutely fantastic.

Oh, my, yes! Five stars plus!!! We were so lucky to have spent a night here in total comfort and luxury. I hadn't been to Pleasanton in many years. The historic Main Street is so pedestrian friendly. Lots of great dining and local retail. We met friends for dinner at Gay Nineties Pizza Co a long-time neighbor on Main Street and an easy walk from The Rose Hotel. We enjoyed a quiet dinner on the patio - cold brews and pizza a favorite combination. Perfect! When you see The Rose Hotel from the street you'd never guess this Victorian looking building is only 20-something years old. Entering this boutique-style lodging/bed & breakfast inn - you'd think it had been there for many decades. Architecturally no detail has been missed. A small bar in the lobby drew us in. We enjoyed drinks and appetizers as we waited for our room. Included with your room, an expanded continental breakfast served in the lobby and bar is a real showstopper. Our deluxe king room was beyond all expectations. Heated floors in the bathroom - now that's a wonderful touch. When we returned from dinner, we found our bed had been turned down, mints on the pillows. soft music playing, curtains drawn - seriously, just like days before COVID! Thank you so much!!! Linens and towels were also sumptuous. A restful night. It was hard to leave and we will definitely be back. Checking out we asked to speak to the General Manager. We wanted to let someone know how thrilled we were. Given all the amenities the price mid-week was amazing. I'm sure like so many other places, weekends and holidays those prices go up. Again, we will definitely plan a return. BTW - John Madden (of football fame) lived in Pleasanton. His son, Mike, built the38-room Victorian-style Rose Hotel. I'd like to personally thank him. We look forward to our next visit. Trust me - there will be one.

Fabulous in every way. I honestly want to go back to Pleasanton just to stay at this hotel. It's not cheap, but you get what you pay for. They pay such close attention to detail with the tailored water bottles, a chocolate on your pillow, exquisite rooms and a beautiful lobby with a fantastic breakfast. Electrical car charging in the garage, and in the heart of beautiful downtown Pleasanton. Loved it!

Love love love this hotel especially at Christmas time. There are beautiful decorations throughout the hotel. It is so cozy.

Amazing stay last year (10/22/22). Very busy due to a wedding event but great location. DoorDash delivery friendly for enjoying all the delicious food in the area. Beautiful decor with great attention to detail (cute & charming room key design). Comfortable bed+bedding & felt very clean. VERY SPACIOUS Bathroom with a fun & relaxing shower/tub combination, quality tile work & good water pressure. Highly recommend.

Beautiful Boutique Hotel [Pleasanton CA] Stayed here overnight for a two-day business trip. My work took care of my lodging. What a lovely hotel! The lobby was very inviting with festive holiday decor from the ground floor to the hallways upstairs in the rooms. My room was beautiful and the decor was super cute boutique (a la bed-and-breakfast) style. The King bed was soft and comfortable. Slept like a baby. When I got back to my room from our group dinner last night the curtains were drawn, housekeeping turned down the bed for the evening, and there's room slippers next to my bed along with some items on top: balm, ear plugs and a box of gourmet chocolates... soft soothing music was playing on the Bose music system. Let's get it done! The boardroom we occupied was nice and spacious and accommodated our 12-member group very nicely. The conference room also has its own bathroom inside for convenience. Breakfast was served beginning at 6:00a (I think). The hotel is located in Pleasanton's historic district. Plenty of restaurants (ranging from casual to upscale), coffee houses, galleries and unique shops nearby. Although located on busy Main Street it was a peaceful and quiet evening except for the sound of a train horn. Northwest of downtown Pleasanton is a train station (Pleasanton Station). Super impressed with this hotel. The hotel staff was great! Four miles (10-min drive) to the Livermore Premium Outlets (unfortunately, I didn't get a chance to go as our dinner ran late). Review #2452

Beautiful, charming hotel. I'm so glad we stayed here. Location location!! Rooms are spacious and clean. Parking is not a problem. Staff is friendly. Beautiful Christmas decoration. I will definitely stay here if I go back to Pleasanton.

The Rose Hotel is perfection! Elegant and very impressive ...The Lobby is lovely...from the Front Desk check in to the wonderful rooms...we were over the moon. Love the John Madden photographs and sport treasures.

I haven't stayed here yet, but this review is for the lobby bar. It's the best kept secret in Pleasanton. The service is excellent, and it's a first class, quiet place to have a cocktail. They have a limited selection, but the bartender serves up an excellent vodka or gin martini, scotch, etc. and, the bathrooms are amazing--reminds me of the Palace Hotel in San Francisco!

Decided I needed a little staycation and booked this hotel for a one night stay. This hotel did not disappoint! The decorations were gorgeous and I felt like I was transported back in time. They thought of everything! There were bowls of candy and fruit and snacks like granola bars and hot coffee and tea all day in the lobby. Breakfast was delicious! They had lox and cooked salmon, bagel's, hard boiled eggs, oatmeal, pastries, cereal, yogurt, OJ and cranberry juice, fresh cut fruit, oh my! The room was spacious and beautifully decorated. There were 2 robes in the closet, umbrella, iron and ironing board, fully stocked desk with stationary, notebook, pens, envelope opener. A side table with a kettle to make hot water for tea or coffee! The bed was my favorite! Bed was super comfy and the sheets felt soo good on my skin that I didn't want to leave. The bathroom was gorgeous as well. Had glass jars filled with cotton rounds and q-tips! Bath tub had bath salts! Toilet area had a table with a matchbook and a candle! They really thought or EVERYTHING! Loved my stay here! I needed a relaxing staycation!

I stayed for my birthday , and this place is amazing. It's really clean. Candy, cookies, for for the sweet tooth, and a breakfast that gives you smiles.! I could stay for weeks and have everything I need.

This hotel has become our new favorite spot for a local getaway! It has absolutely gorgeous decor, clean rooms, beautiful bathrooms, comfortable beds, friendly staff, and a great location. They are so thoughtful and generous with their breakfast and treats throughout the hotel. There are even spots for guests to charge electric vehicles. They have wonderful packages and specials too. Thank you for making our stay so pleasant! We look forward to visiting again soon!

The Rose Hotel is a beautiful hotel. The staff is extremely kind , helpful and above all, professional! They go above and beyond to assist with whatever they can. The continental breakfast is well stocked, with much more than a typical continental offers. Our rooms were well appointed with quality linens, and very spacious bathrooms and rooms. We attended a wedding in Pleasanton, and saw many different rooms and they were all lively. All in all, I highly recommend this hotel to both the casual traveler or business person. It is an excellent value especially if you are looking for something different than the typical chain, this is perfect. The town of Pleasanton has many cute shops and restaurants all within easy walking distance, and the ones that we tried were excellent. Local vineyards are a short drive away.

Very nice boutique hotel with 34 rooms. Loved it!! It's intentionally old-timey. Every detail is taken care of. The room has a nice desk to work at. They leave a nice chocolate in the room every morning. They even have an aromatic candle in the bathroom. And they have a coffee maker inside the room. It's just about the best hotel I've been at lately!

What a lovely hotel and hotel experience! It gave us Madonna Inn (in SLO) and Upham hotel (SB) vibes...but maybe even more upscale? The room was large! Perfect size for our family of 4 with lots of space for our toddler to run around! Our room came complete with a fridge/mini bar and there were lots of personalized touches everywhere! They really take care of guests! From friendly, attentive staff to a mini Rose Hotel souvenir box of chocolate on your pillow, to the welcome pamphlet in the lobby listing every guest's name...this hotel knows how to make a guest feel special!--it's more than just complementary breakfast and bathroom toiletries (although they do have both of those things too!). Where the similarities to these other hotels lie are in the details and decor!--vintage looking furniture in the lobby and every room but with way more comfortable beds than their boutique hotel competitors and a spa-like bathroom complete with robes and slippers! I would gladly stay here again! I can't believe I grew up in Danville and missed this! Speaking of breakfast...what a lovely spread! Smoked salmon, fresh berries, precut hard boiled eggs, and so much more make this experience stand out! And I would be doing a disservice if I didn't mention it's convenient location in the heart of downtown Pleasanton (right across the street from a family favorite restaurant (Oasis)...guests here have walking access to so many restaurants and shops!

Outstanding decor a French press in our room and a wonderful breakfast with fresh fruit and salmon and capers everything was perfect. Definitely will go back.

I've been coming to The Rose Hotel for over 15 years and it never disappoints. My sisters and I decided to head to California and I said, "Let's spend the night at The Rose,"and we did. They accommodated all 4 of us in a lovely double bed room that was really quite comfy even with 4 people. The bathroom was huge and luxurious. Roomy enough for all of us to get ready in the morning. The breakfast down stairs was perfect. A nice selection of food without being over done. Convenient with healthy choices. Love the oatmeal. A side benefit is you get to workout at the Bay State Club that has everything including 3 pools. We hated to leave but the good coffee and snacks for the road got us prepared for our long drive.

A charming boutique hotel in downtown Pleasanton. The staff was very friendly and went out of their way to make sure all my needs were met. The most surprising part was when they gave me the room key and it was an actual key but also included an electronic scan. The room was very clean and spacious, but be warned the pocket door to the bathroom was very heavy. The complimentary breakfast was delicious and the kitchen stack came out continuously to refill and tidy up.

I stayed here during COVID, and it was SUCH a breath of fresh air. The parking garage has electric charging stations and is well maintained, the employees were the kindest people, and the hotel is just so beautiful and clean. Not to mention, it's across one of my favorite restaurants Oasis. At night, head to the balcony overlooking Main St. for a little champagne and people watching. Let's not forget the manager Phylis...such a special lady. She went above and beyond to make sure our hotel room was perfect. And that jacuzzi bathtub!!! I will be back.

This place just oozes wonderfulness. We stayed here on our wedding night and it was fantastic. Everything about it.

What an incredible experience. I came for a staycation and stayed for a few nights. I felt as if I had rented myself out the coziest palace tucked away on Main. I'm born and raised here in Pleasanton and have always had a fascination with the place. I had my idea of what the experience would be like but they took it to the next level. The entire staff was so accommodating to all of my needs. They made me feel so comfortable and I tell you if only they did residencies I would be first in line trying to secure myself a spot! Please do not hesitate if you are thinking about renting a room. This place is my new home away from home and you can count on me being a regular. Special shout out to: Phylis - incredible and classy lady. I could have an hour long conversation with her. He runs a wonderful hotel and you will not regret your stay Vishakha - So professional and helpful, I am so needy and she made a point to jump through hoops for me. She showed me rooms, helped me with all my booking questions etc. Vidal - the breakfast attendant was always so kind and helpful. He kept everything so clean regardless of how messy I was and gracious about it the whole time. Thank you for being so patient and amazing. Claudia and the entire house keeping staff - although my room may had looked like a war room at times I apologize, they cleaned thoroughly and made everything look spotless. I was so worried our bath obsession would be an issue but these ladies handled business. Incredibly sweet people too. Thank you so much. Tip them well please people! Overall I cannot thank all of you enough for the incredible time. I most certainly will be back!

Absolutely love this hotel in downtown Pleasanton CA. We had incredible treatment by every employee we dealt with. They are so hospitable and friendly. The bartender, Danielle was amazing. She even brought popcorn over to us one night when our whole group was sitting in the lobby area living room relaxing after a busy day. She was attentive, professional and friendly. The complementary breakfast was amazing. Great choices: fresh fruit, salmon & capers, other meats, hard boiled eggs, warm oatmeal & fixings, pastries, etc. And an entire Peet's coffee and tea bar that is fully stocked 24 hrs a day. The rooms are gorgeous and they do turn down service with chocolates, a temple balm, and slippers. The bathrooms are huge. The beds are comfy. The hotel is immaculate. Will definitely be returning to this gem!

The Rose Hotel is our go-to place in the East Bay. We tried other hotels and we keep coming back to The Rose. This last time, we called at midnight from the front desk of another place that had no record of our reservation. They couldn't get us a feather-free room (even though we confirmed with the manager the day before) and told us we'd have to sleep with the feathers and change rooms the next day. Uh, a night of itching and rashes--no thanks. When Sylvia met us at The Rose front desk at 1AM, she handed us foam pillows and asked if they would be ok. The decor, the breakfast (especially the oatmeal!), the treats, the parking, and the location are great! Warning to those with chemical sensitivities: they have air fresheners in the hallway that automatically spray every minute or so. If that bothers you, you should find another place to stay.

I have to say you get more than what you pay for here... I will definitely be back... I have No complaints at all about this little hotel, it's as if they have thought of everything... I highly recommend anyone to stay here. Mine was a quick get away for my husband and I and I loved it. So pretty so clean and so comfortable and all kinds of little things that are always missed at other hotels.

What a beautiful hotel. The attention to detail was surprising. Super comfortable, impeccable service. Will stay here again for sure.

The rose hotel was a beautiful place to stay. The hospital staff was very hospitable and I would definitely go back again.

Wish I could give this place more stars because there were a lot of amenities that might deserve it. Generally found the service staff to be rude, and they refused to wear masks even when asked. We are in a pandemic people and we were inside an old poorly ventilated hotel! The hotel AC was not working in the first room they put me in and I had to be moved. They delayed finding me a new room for too long while I sweated in a hot room. That was not acceptable. The deluxe king rooms are nice if not a little dated. Beds very comfortable. The water pressure was very good in the showers, a real perk. Buffet breakfast was nice and being on Main Street, which is shut to vehicles during the pandemic, there was still a farmers market on Saturday morning.

Clean room, friendly staff, convenient little bar in the lobby. Honestly, I'd love to give this place a higher rating, but the bed just killed it. I booked a room so I could get a good night's sleep away from the cat and all his little kitty allergens (and my husband's snoring) before surgery at a nearby hospital. I had booked a second night for a bit of recovery away from said demanding feline princeling. I had a really hard time sleeping and went into surgery exhausted and sore. Went back to the hotel, got my stuff, and went home rather than try to spend a 2nd night on that hell-mattress. It's such a shame, everything else was very nice. But the main reason I get a hotel room is to sleep in it, and if I can't sleep in it, then what's the point?

This was by far the best hotel experience I've had in quite awhile, if not ever. The hotel is a beautiful step back in time, but simultaneously very modern. The architecture of the building, furnishings and decor are all a bit older style, but absolutely beautiful. The hotel is relatively small and still takes care to do simple, but meaningful measures like providing a daily welcome sheet with incoming couples/families. As someone who got married during my stay, this was a huge moment to see my new married name being written down and welcomed into the hotel! The rooms are very spacious, both the sleeping quarters and the bathroom. The beds were turned down with chocolates, ear plugs, and temple balm, a wonderful surprise to retreat to! I forgot to pack my phone charger, but no worries; the hotel had a dual wireless charger on the nightstand!! After getting up in the morning and opening the amazing black out curtains (where can I get a set of these?!), the large windows let in a ton of natural light that made getting ready a breeze and made for great photo lighting! The front desk and housekeeping staff were delightful and so sweet from check in through post stay! I accidentally left my bridal bouquet in the room the following day and housekeeping had saved the flowers which I was able to pick up at the front desk. I would recommend this hotel to everyone.

This sweet little Botique Hotel is a real gem. It's deceiving from the outside because it looks sleepy and kind of like a standard hotel. However, don't be fooled by this because once you step foot inside you will be lavished with classiness and style! The customer service young man at the front desk was very polite and carried himself well. Our room was clean and beautiful. We enjoyed lots of shopping in downtown Pleasanton and found a delicious restaurant for dinner. We will be back for mere.

Did not know that this lil gem existed in Pleasanton. Was looking for a place to stay & went to Yelp & the reviews were all positive. First, there is an old victorian feel as soon as you walk in the door. Massive high ceilings, winding staircase, cozy area with a fireplace. Me & my friends' first expression was "Wow! This is so pretty." Then we got to our toom, and the next expression was, "Damn! Look at this bathroom!" LOL! The room was a nice size, bathroom was modern & spacious, as well as the room. This hotel offered free (nice size) bottled water; robes; hella comfy slippers, and all the ammenities you desire. There's even a charger for your phone. Towels so soft. You can tell they use fabric softener. The bed was soooo comfy. Finally, I LOVED that we did not have to wear masks & that the hotel takes safety seriously. They lock the doors, I believe at 9:30. So, no. You ain't just roamin' your ass in this place. If I had to give a knock, it would be the pillows left a lot to be desired. They were a little flat, which made for some uncomfortable positions. I'd suggest investing in better quality pillows. And the garage does not have a lot of stalls; however, there is ample parking outside. Definitely will stay here again!

Located in beautiful downtown of Pleasanton, California, you can immediately feel the intimate, tight-knit community. When we first drove on Main St., we saw all the camping chairs set up along the sidewalks in preparation of the 2017 Hometown Holiday Parade. We were attending my college roommate's wedding at The Club at Ruby Hill, and read great reviews about The Rose on Yelp and Trip Advisor, and most importantly, the close proximity to the wedding venue. My fiance decided to book a room here for us to stay over the wedding weekend. The Rose Hotel is somewhat what the website claims herself to be, "convenience of a motel, the friendliness of a bed and breakfast, and the luxury of a fine hotel." With all the cozy holiday decorations and lovely Christmas tree, this hotels strives to make your stay feel like you never left home. What we truly appreciate are the ample complimentary parking spaces, with the option of garage parking to shield your vehicle. The hotel also provides generous varieties of snacks and hot/cold beverages for guests. We felt really nice to come back after the wedding celebration to a cup of hot cocoa with marshmallows made by the bar staff, Daniella (sp?). Thank you for whipping up two cups of hot goodness for us at night before we returned to our room. In addition, the complimentary breakfast in the morning was also delightful - fruits, pastries, smoked salmon with capers, cereal, oatmeal, eggs, etc...there were lots of food options. We must thank the breakfast staff gentleman on duty 12/3/2017 Sunday morning (I apologetically forgot to catch his name) for diligently attending and restocking the food and clearing the tables. He was so nice and welcoming. Other parts of the hotel that we enjoyed were the jet hot tub with powerful shower heads, fresh rose in our room and the restaurants and shops that were within walking distance to the hotel. The reason why I gave this hotel 3 stars is because for our experience, The Rose just did not meet the convenience and flexibility that we have experience at all other hotels we stayed, not just in the U.S., but around the world. For the $260/night stay, there were times that I felt we had to walk on egg shells. Let me explain why: We flew in Saturday morning from San Diego and arrived at The Rose around lunch time. We had explained to the front desk staff, I believe Darryl (sp?) was on duty, if we could check-in early before 3pm so that I could prepare, put on make-up, and my fiance and I could get ready for our friend's wedding which starts at 3pm. Darryl immediately called housekeeping and asked if there were any rooms vacant from the previous night, which housekeeping replied yes. However, because of hotel policy, we were charged $99 for early check-in. Because we were caught in a difficult situation where we wanted to make it to the wedding on time, we agreed to pay the extra fee just to check-in a room that was already vacant and required no cleaning. Though we understand hotel staff was following hotel policy, we have never been charged an early check-in fee at hotels...in our lives! Just to name some examples, when we flew to Shanghai from Los Angeles on a red-eye for my 30th birthday, we arrived at 7am and the Fairmont Peace Hotel immediately checked us in so we could shower and rest up, without any additional fees involved. Another example was when we visited San Fransisco to celebrate Pride Weekend, we took the first flight up from San Diego and asked if we could check-in a bit early so we could get some rest, and The Westin St. Francis Hotel in Union Square very willingly let us check-in a few hours earlier...also without any additional fees. I would like The Rose Hotel to be more flexible, especially since we travel to the Bay Area a lot. I still scratch my head thinking how much would the hotel would benefit if guests check-in three hours earlier when the room is already vacant? Would they rather charge me $99 now, and potentially lose me as a guest in the future? To be frank, it did leave a sour taste, because we presented a situation that was reasonable, and any other 5 star hotel in the world would of accommodated us. Thus, because of this, I am giving the hotel 3 stars and would be more inclined to stay somewhere else next time. Which is a major shame, because apart from the early check in fee, we truly enjoyed it. The hotel staff, service and decor were great. Another thing to remember - be sure NOT to take the stairs. We stayed in room 220, which was right next to the emergency stairs. Because there were no signs that notifies guests not to take the stairs, once we opened the door, it triggers an alert that immediately calls the fire department! Yikes!

Possibly the best hotel we have ever stayed in, and we have stayed visited many states & countries. The service is excellent, the room has all the extra touches you could desire or even think of (eg, candles, shoe shine service, turn down, spacious, jacuzzi, wireless phone charger, umbrella, desk & writing materials, soothing balms, etc). Breakfast is 1st class, including do-it/yourself eggs Benedict. We should sell our house & move in!

Don't stand outside this hotel if you have dark skin. Not cool people. Even if your son is tying his shoe... they become suspicious and send out people to fake like their checking on something. Yikes. From the response of the owner... this establishment lacks dignity as well.

Okay. I'm able to come back and leave the five stars I initially left. I didn't hear from anyone at the hotel regarding the sheets however I did notice the refund back to my card which I appreciate it. Thank you Rose Hotel.

As a local, having a wonderful place for a get-away is priceless. My wife and I really enjoyed the accommodations. However, the hospitality was second to none.

Love this hotel. Stayed for a night for my wife's birthday and she was very impressed by the room, friendly employees. Their exercise room was small but I was the only one there so it was a treat to be able to workout without a mask. Breakfast was great you can tell that everything was fresh and clean. I would definitely stay here again.

I've stayed at the Rose on multiple occasions and have been in the habit of booking rooms there for relatives and friends. It has been an overall great experience. However, I've never come across such an inhospitable hotel when it comes to the way guests are treated in the lobby. On the two occasions over the last year when I've dropped into the Rose to meet up with a business associate or prospect, I've been told by the person manning the front desk that only guests are allowed to use the lobby -- this after I've ordered drinks or told the person that my family and I are regular customers. But no, you have a program in your head, so better follow through with it and create a spectacle while I'm meeting with a business associate. And in halting English, just to make it all the more jarring. What is the matter with you? You don't treat your customers like riffraff and embarrass them. Not only do you ruin your chances of turning a wealthy prospect into a customer; you poison the relationship with your existing clients. Having been responsible for development at Marriott International in 15 countries, I actually know something about the hospitality industry. The Rose Hotel is a first - and last.

I can't say enough good things about this hotel. I enjoyed my stay there immensely. Not only is the hotel Beautiful and nestled in a neighborhood of fun shops downtown, but they also understand that the little things are the big things! Some of the features that made the biggest impact for me were: *A very comfy bed. *Wonderful breakfast. *Extraordinarily helpful, prompt, and kind staff (and they all talked highly of their joy of working there, the owners, the area, the history of the hotel -- you don't always hear that). *Little things like turndown service with chocolates and slippers laid out and handwritten weather forecast slipped under the door each morning. *Spacious and tastefully decorated and furnished room with numerous luxuries. *The most powerful shower I have ever encountered in a hotel (this is so appreciated). Thank you again. I highly recommend this hotel!

The Rose Hotel is an absolutely beautiful little hotel in the town that time forgot. Pleasanton is just as pleasant as the name suggests and The Rose is a jewel in this quaint town. The Madden family and management has maintained the original historic charm of the hotel while integrating modern conveniences. You will adore the old-fashioned look and feel with digital door locks and high-speed internet to name just a few. The Rose is anachronistic, like a black rotary-dial telephone with LTE capability. The staff at The Rose is fantastic, the rates are reasonable, the rooms are immaculate, the beds are comfortable, and the location is beautiful. Please understand, The Rose is NOT a large modern "cookie cutter" hotel, probably not great for your business meeting. I would choose The Rose for a romantic getaway over any other accommodation in the area. We will return to The Rose Hotel in the future.

We recently started at the Rose Hotel for a staycation too celebrate out sixth wedding anniversary and the service was very welcoming from the get go. The hotel was beautiful and the room was much larger than expected. There was a lot of charm and I appreciated the details throughout the hotel. We noticed that the roses were changed throughout the day whenever it seemed to droop even a little. The turn down service came with a temple rub and chocolates. Even the jets matched the charm. In place of key cards, they fashioned the keys into actually looking like keys (see pictures attached). I could go on and on about how much I enjoyed my stay. I will definitely be staying again I the future!

Beautiful & elegant establishment. Perfectly located. Great service, and accommodating staff. We will definitely return! gave 4 instead of 5 stars, because the AC in our suite was not working properly. After being at the Scottish games festival in the heat all day, we were looking forward to a nice cool room. It was not the case at all. When we attempted to call to report the problem, the person brushed the situation off as user error. (That was the one and only person during our entire stay that was not helpful, everyone else was fabulous!)

Stayed 3 nights this weekend while attending our friends son's wedding. If you are ever in the area - The Rose is the place to stay. Conveniently located in downtown Pleasanton and walking distance to many things to do! The property and service are top notch. Amenities galore and every creature comfort addressed. The complementary continental breakfast is more than a roll and coffee - it's full of options that would satisfy a wide range of appetites. Our stay was the most relaxed we've had at a hotel in decades! The Rose Hotel - an amazing place to stay!