Loyd Stewart I.
Google
I truly wanted to give this absolutely stunning hotel a 5-star review, but unfortunately I can’t. The property itself is beautiful, clean, spacious, and equipped with every amenity you’d expect from a luxury hotel.
However, the experience was significantly undermined by a major issue, the air conditioning in the rooms does not properly cool. Worse, when this concern is raised, management repeatedly minimizes or dismisses it.
Our room was consistently warm and muggy over the course of the 3 days we were there, and never came close to the temperature set on the thermostat. Over a 24-hour period, I contacted the front desk four times and had three technician visits, each time being assured the system was “working as designed.” On the fourth visit, the technician accessed a hidden settings menu and managed to lower the temperature by a couple of degrees, but still nowhere near the set point.
The exact same issue occurred in my father’s and brother’s rooms. The technician would come in, press the temperature down button, and confidently state it would cool, yet it never did.
This alone prevented the stay from being a 5-star experience. In a hotel of this caliber, guests should not be sweating through the night or being given false assurances instead of real solutions. Management needs to take guest concerns seriously and address them honestly and effectively.