The Row

Absolutely love my new bag! Sydney was knowledgeable, warm, genuinely friendly, and professional, and helped me find exactly what I was looking for. This is my second visit to The Row's beautiful NYC store and my second Margaux Bag in size 15. It's not always easy to find this level of service at a luxury store in NYC because, in general, most luxury stores seem to always have high store traffic, but Sydney this time around and Malike last fall were excellent. I highly recommend stopping by for beautifully crafted handbags!

This was my second purchase from the lovely Sales Consultant Gianna, who was extremely warm and welcoming; even going so far as to source my preferred item from another boutique. Gianna made me feel like a valued customer and I wouldn't hesitate to purchase from her again.

I had a fantastic experience at The Row on the Upper East Side. From the moment I walked in, the service was impeccable—attentive, knowledgeable, and never pushy. The staff took the time to walk me through their collection, ensuring I found exactly what I was looking for. I ended up purchasing a bag, and the entire process felt seamless and personalized. The store itself exudes quiet luxury, making for a truly elevated shopping experience. Highly recommend for anyone looking for timeless, high-quality pieces with exceptional service

Terrible customer service. They refused to refund my money for their poor-quality $970 shoes. I’ll rather buy from brands that actually care about quality and their customers satisfaction.

The store is smaller than the one in LA but still a perfect experience. I made an exchange and was served by an old lady. Very nice and patient. Finally helped me found the pant I want in my size.

I came to the store hoping to see more inventory and sales people who were knowledgeable. Instead there were like 10 pieces and when I asked about certain items they had no clue what I was talking about. Don’t bother coming here. You’ll get more info off their website.

horrible experience. such a great brand that I’m a huge fan of, only to be met with a horrible staff member. Asked about brands that were not out and said they didn’t have any, when a woman next to me was getting shown a bag that wasn’t out. Staff member was cold and barely looked at me. The Row should not have these types of people helping others. Did not buy anything and probably won’t be coming back to this store.

The old lady sales person seems like racist. Even though I specifically requested the exact product name and color, she ignored me and acted superior, making me ask two or three times. Everytime whenever I visit the store, she did that. To make matters worse, she prepared a product with scratches on it. When I complained, she annoyingly said that leather is naturally like that??? The Row should promptly dismiss this woman who ruins their image. I have never written a review before, but because of that lady, this is my first time doing so.

I wanted to check out if they have the margaux, and bec it was and still is very popular, I knew I wasnt gonna walk away with the bag I wanted. One of the ladies was very helpful, they all were. And I called back a few weeks later and found the perfect margaux 15. I took my time deciding and they made me feel very comfortable and helped me make the right choice. Overall it was a great experience and would gladly return.

Excellent service; beautiful bags and clothes. The team there are very professional and accommodating!