The Row

I just bought a pair of shoes ( I am a good client and use to design for the studio) the person (guy) that served me was at a Zara level of service. Not smiling, full of attitude - no interaction, Rolling his eyes. Not happy at all by the service.

Absolutely love my new bag! Sydney was knowledgeable, warm, genuinely friendly, and professional, and helped me find exactly what I was looking for. This is my second visit to The Row's beautiful NYC store and my second Margaux Bag in size 15. It's not always easy to find this level of service at a luxury store in NYC because, in general, most luxury stores seem to always have high store traffic, but Sydney this time around and Malike last fall were excellent. I highly recommend stopping by for beautifully crafted handbags!

This was my second purchase from the lovely Sales Consultant Gianna, who was extremely warm and welcoming; even going so far as to source my preferred item from another boutique. Gianna made me feel like a valued customer and I wouldn't hesitate to purchase from her again.

I had a fantastic experience at The Row on the Upper East Side. From the moment I walked in, the service was impeccable—attentive, knowledgeable, and never pushy. The staff took the time to walk me through their collection, ensuring I found exactly what I was looking for. I ended up purchasing a bag, and the entire process felt seamless and personalized. The store itself exudes quiet luxury, making for a truly elevated shopping experience. Highly recommend for anyone looking for timeless, high-quality pieces with exceptional service

Was welcomed back warmly to the store after not visting in person for awhile! If you can come here to shop, you are a busy person in the first place. I like how that mentality is held in the stores serene tempo of its staff. It was nice to see that not only the store had stock that was rare still but also familar faces before the brand has reached broad audiences. Keeping in line with thier brand values they allow thier customers to enjoy the store at thier own pace and make it an enjoyable relaxing experience. Which I perosnally prefer as a luxury shopper. My garmet purchased was also treated nicely and Edward helped me find a peice that I couldnt locate at other retailers. Thats what I am talking about! I have always had a nice time at this store and will continue to shop here for years to come.

Terrible customer service. They refused to refund my money for their poor-quality $970 shoes. I’ll rather buy from brands that actually care about quality and their customers satisfaction.

The store is smaller than the one in LA but still a perfect experience. I made an exchange and was served by an old lady. Very nice and patient. Finally helped me found the pant I want in my size.

I came to the store hoping to see more inventory and sales people who were knowledgeable. Instead there were like 10 pieces and when I asked about certain items they had no clue what I was talking about. Don’t bother coming here. You’ll get more info off their website.

I wanted to check out if they have the margaux, and bec it was and still is very popular, I knew I wasnt gonna walk away with the bag I wanted. One of the ladies was very helpful, they all were. And I called back a few weeks later and found the perfect margaux 15. I took my time deciding and they made me feel very comfortable and helped me make the right choice. Overall it was a great experience and would gladly return.

Excellent service; beautiful bags and clothes. The team there are very professional and accommodating!