The Royal at Atlantis

This property sacrifices value, customer service, and luxury but in return it successfully executes on checking most mass market checkboxes. The good first: it’s fun! There is a great vibe from the casino and live music to the beach and activities. They create an environment that makes their each space legitimately fun. Housekeeping was timely and solid. The bad: they don’t seem to care if you are comfortable and they can’t be bothered to help to treat people with basic respect. I had issues booking. There was no one to call so I was directed to email a “vip” address. The responses were short and rude. I needed pillows on the first night. They offered to bring them up then later called back to say they were “out of pillows for the night”. They gave out water bottles but then turned off the water fountains near snack bars so you had to buy overpriced water just to survive in the heat. The property is huge and busy all the time. Expect long waits and lines. There is no exclusivity for any guests - I have top status and stayed at the most expensive suite they had available… I was just another number and the requests that usually are very simple to meet were met with scoffs. Very few employees smile. If having someone roll their eyes when you need something bothers you, you will struggle here. Overall, it’s a huge property that has all the things that people want. All of the things about the property are beautiful, well built, and planned to be accessible to the masses. This property is a mid-market dream world. Because of that, they are able to charge higher end prices for lodging, dining, and activities. If you have a large vacation budget and limited experience at 5-star properties… this property is perfect for you.

Our stay at The Royal at Atlantis was absolutely amazing. The property is stunning and the atmosphere truly feels like a luxury resort from the moment you arrive. The rooms were very clean, comfortable, and spacious, with beautiful views. The staff was friendly, welcoming, and always helpful. Every employee we encountered provided excellent service and made us feel taken care of throughout the trip. The location is perfect, and there are so many things to do... the aquarium, water park, beaches, and restaurants were all fantastic. This was a very relaxing and memorable vacation experience. I would definitely come back again and highly recommend The Royal at Atlantis to anyone visiting the Bahamas.

I booked my stay via Expedia, the flights tickets were assigned in group 8-9 both ways. The worst part was we didn't have check in bags but by the time they call out group 8, we were forced to check in ours carry ons. Now about the hotel... we were on the 16th floor of the west tower. The hotel is OLD, constructions going around everywhere. Some of the most iconic rides were closed for our whole stay. We ordered in room dining at 7pm and it came at 10 with absolutely no salt in food & they didn't even give us salt & pepper on side. The coffee machine didn't work in the room for the whole stay. The bathrooms doors were broken and couldn't be locked. They refused to provide extra pillows on our first night. The TV didn't work for the whole stay. There was a bathroom leak nextdoor and it took them 14hrs to check, by that time our room's carpet was completely drenched. The customer service sucks & honestly they don't care. This was my 1st & last time visiting the so called "Royal Atlantis"

It's been one of our most anticipated destinations, and it was awesome. Mid November and it seemed like a perfect time to visit except a few inconveniences from done attractions not being open, but there was plenty to do. Was it expensive? You betcha, but we were prepared for it so we could just enjoy ourselves and experience it fully. Seafire Restaurant served up a great meal including American Lamb - it was the most enjoyable meal I've had in a long time... Excellent. The resort is huge with enough space to be away from others, within reason. The aquariums went beyond expectations. Near surprises at every turn. Can't say enough about the experience.

Get ready to drop it like it’s lava folks! 🤑🤑💰💰💵💵💸💸 They have tip options on everything even though it’s included!!! if you don’t tip more they treat you like crap. 15% tip included and 10% VAT! If you are Canadian add the exchange as well for a cherry on top! I was aware I was going to be spending money but this trip really takes the cake! Toilets didn’t flush Sinks were clogged Bathroom door didn’t close Shower was gross and rusty Staff wouldn’t fix it or assist in any way. Pools were freezing. Like freezing! Kids wouldn’t even go in so brace yourselves! Walls are paper thin good luck sleeping If you have kids that go to sleep at a decent time, change their schedules I guess because they won’t sleep anytime before 11-12:30 some nights. New years it was 1:30am due to the rave party everyone had to listen to! No options! You have to! Including my 18 month old! Awesome! Super sweet fireworks though! 🥴 island time I guess woohooo! Bring a fan if you need one! They will absolutely not give you one! It’s a fan free island! Crazy right? Dirty balconies, cigarette butts everywhere. Staff are rude. I met a few kind people but for the most part they are super rude. No exaggeration. Smiles are not common. Beaches are beautiful Lifeguards are on it at all times 👏🏻 Drinks are great! Expensive. They charge random things to your credit card the entire time to the point you don’t know if some kid is going buck wild with your room number or you have been hacked by a local. Super unsettling and unnecessary. They say it’s to ensure you don’t go over your 600$ deposit when you fist check in. It’s like a pre paid card until they decide they want to start charging your visa at their leisure. We all have money that’s why we’re here in the first place, we are not the criminals. Worth it? Meh… no honestly no Aquariums are sweet!! Beaches are awesome!! Water parks are great for older kids. Grounds are nice and it has a wow factor looking at the royal towers but you get over it when you start to buy food and drinks 😵‍💫 don’t even think about needing anything at the store…like 20$ for a bag of chips…I’ll let you use your imagination and decide what everything else is priced at. Thanks!

I absolutely loved my stay at the Royal! Everything was wonderful and exceeded my expectations. I did experience a minor issue with my initial room, but Ovan went above and beyond to help. He promptly moved me to a new room that was an absolute dream, I cannot thank him enough for his exceptional service. The entire staff was kind, responsive, and incredibly accommodating throughout my visit. Thanks to the team, my stay was perfect. I would absolutely recommend this hotel to anyone!

SO FUN!! Very busy with cruise tourists during midday but earlyish morning to evening not too bad. There's something for everyone here, waterslides, spas, food, they have it all. Staff was friendly and willing to go above and beyond.

I went to Poseidon Table for dinner with my family as we celebrated a small family union gathering. From we entered the restaurant we was greeted with a pleasant small, the service was excellent, the restaurant is a buffet style restaurant. However, they server will take your drink order. The overall experience at the restaurant was excellent and to top things off when we was waiting on the valet to bring our car after our dinner three SUV's pulled up and out came Drake. My son who is 14 years was so so overwhelmed by the experience he said Drake you the man, and guess what? Drake reached out to give him dap.