Janet
Google
I had my daughter’s Quinceañera September 2nd, 2023. Very disappointed with the service. Poor communication, the venue outlet went out two times, and left me and my guest in the dark for 15 minutes another thing as expensive as this place was, I figure you’d have access to the venue early morning to set up & decorate. For your event they only give you 2 hours to decorate and we paid $400 for an extra hour so we can have the time to decorate the place. I didn’t get my deposit back because we got there at 1:30pm and the venue was open already. They also didn’t give us an after hour number for us to contact in case of any questions or concern we had for our event and just got an email and voice message saying they were all out for Labor Day weekend and they will back until September 5th ! The carpet looked dirty and had a big stain on it. We were suppose to leave the venue by 12, but left before the time, no damage was made, we left clean and still couldn’t get our deposit. The lady on-site did not get to the venue until 2:53pm and was very disrespectful. On the day of our event we contacted the manager, but never got a reply back, and since the side door was unlock, we thought we could enter. Also the lady on-site even had a alcoholic beverage during my event. One of my guest even overheard her telling the bartender we hire to charge us extra money for staying longer for our event, she was very unprofessional. I don’t recommend The Royal Banquet & Conference Center.