Capucine T
Google
The hotel was great overall, but unfortunately, a fire broke out on our floor on the first night of our stay. The staff handled the situation well, but we would have appreciated better communication about what happened, even the next day we still didn’t know, which was stressful. We waited close to two hours, mostly outside (which is understandable for safety reasons, though it was uncomfortable), at night. We would have appreciated some form of compensation or discount, as our first night was quite hectic.
On a positive note, the staff were very nice and helpful, and the hotel itself is beautiful, in a great location with the best view of the tower. The rooms are super comfortable, and overall, it’s a great place to stay. It was just unlucky that this singular event happened and caused us stress.