The Royal Snail Hotel

Excellent all round. Modern and well maintained. The food was fantastic as were the staff here, very friendly and welcoming. The pool on the patio is quite small but refreshing in temperatures in the high 20’s low 30’s. More a plunge pool. Our sincerest thanks to the entire staff, so friendly so patient

Front desk a bit abrupt but overall very helpful. The room is nice enough and the free parking out front is good, albeit limited. Some outlets didn’t work and I was under the desk plugging in the coffee maker that also didn’t work! These Maintenance issues should be reported

Pro: comfortable bed - if you like it on the firm side. Room was nice although a bit small with a view of the river. Nice bathroom too.||Con: On our first day, there was no hot water because of works on the street in front of the facility. Even though it was not the hotel's fault, they could have done something to mitigate the pain of not being able to freshen up by offering - for instance - a breakfast voucher of one for a couple of free drinks. Also, even though the hotel is conveniently located right below the Citadel, it's not very close to the train station (if you are getting to Namur by train), as it will take a good 20 minutes to get to the facility. ||All in all, even though we didn't have a negative experience, we were expecting a little more. Will probably try a different facility if we ever go back to Namur.

We took a room with the river view. They are not mentioning that it is the street view as well and a bit noisy. I guess as well because there is the Casino next door and on Friday's night some people wants to let us know that they have big engine .... The room is well equipped and the mattress is very good. Overall quite good for the price , still take the right room if you don't like or support the street car noise.

A fun, individual hotel with character. My room was great for a solo traveller and the small balcony came as a nice surprise. I agree with an earlier review comment about the coffee machine in the room - why bother if it doesn't actually work? It was warm and sunny when I visited Namur so the air conditioning was very useful. The "swimming pool" is a scream 😁 Staff on reception were friendly and helpful.

I asked to do laundry in their own in-house machine and staff agreed to it. I Dropped off my laundry and the hotel manager noticed it and told reception that the machine in question is not for washing customers' laundry, even though laundry room's marked as hotel properties @hotels.com website. The manager decided on his own, without asking us anything, to use them their external premium laundry service, which is available to use using separate order sheet in the room that must be filled out if it is used. When I later picked up the laundry, they told the cost was exactly the same as room hold. I never got any kind of receipt for the service either. I called hotels.com and they found this weird. Upon exit they told us to pay voluntarily smaller amount or they'll double charge the room hold using Hotels.com "no show" hold from my credit card. They did the fraudulent charge and I had to close my credit card in order to do the chargeback claim. The credit card company paid me back the amount and hotel is now in hot water with the credit card company due to fraudulent charge. I would avoid this hotel as the manager engineers services you did not order and does not give receipt for it and ultimately tries to trick you paying smaller amount which you cannot chargeback if you've voluntarily paid with PIN if you fall into his tricks. If you sort ratings starting from the worst, you can see the manager is very rude and calls bad ratings liars. They're not. Room was also loud.

Traveled for business and had a wonderful stay at The Royal Snail. Staff were very friendly. Very clean rooms. Breakfast was delicious. I would stay here again and recommend to anyone staying in Namur. Great convenient location. Thank you!

My boyfriend a me recently had the unfortunate misfortune of staying at the royal snail, and our experience wasn’t very pleasing. I can't stress enough how important it is to share this review to warn potential guests about the serious issue I encountered - bed bugs. Upon check-in, I had high hopes for a pleasant stay, as I had heard positive things about this hotel. However, my optimism quickly turned into despair after we left the hotel when I discovered stings on my boyfriends body. It left us disgusted and very uncomfortable. We were very sure that it came from this hotel, because we travelled by car and didn’t stay anywhere else! After I found that out I called the hotel immediately, but the woman on the phone didn’t really care about our well-being and didn’t believe us that it came from the hotel.(very sad) The fact that a hotel of this reputation had such a serious issue with bed bugs is deeply concerning. It's evident that they need to take immediate action to address this problem. I sincerely hope that the management conducts inspections to prevent other guests from suffering the same ordeal. We cannot recommend the royal snail hotel to anyone until they resolve this issue and can guarantee the safety and comfort for their guests. It's a shame that that we didn’t even get offered a refund!

Super cute space along the water in Namur. Close to a lot of restaurants and you could walk to the citadel from here. The hotel is a boutique hotel so the rooms are quirky and a little dark. They gave me a top floor with a balcony and pool access. It was pretty magical. The pool is a little small and it's in the center of the facility where everyone can see you if you swim. The breakfast was good and the dinner at their restaurant was really great. Super good food. It's small and the staff is a little on the young side, but overall great. Good selection of beligium beers too. The train station is about a mile away. I took a cab because I had a lot of luggage, you could walk it as they have a lot of bridges over the water. They don't speak a lot of English, but if both parties are trying to can get through it.

A very nice hotel. The room I had was not very large bit very well designed and felt very comfortable as a frequent traveler. The restaurant was very good. A strong recommendation for people to eat in the hotel. Good wines and nice service. I would say some courses were close to a Michelin star level. Certainly a hotel that I would consider coming back to.