The Royal Sonesta Boston

Enjoyed our stay at Royal Sonesta. We were there on a family trip and don’t think that is their “typical” booking, but it was good nonetheless. Particularly, service was good. They were able to accommodate us adjoining rooms and held our luggage hours early. The room cleaning was attentive. ||It deserves mention there were some things that could’ve been updated. The window blinds were broken off the track and because they were near the air vent they slightly swayed. The bathroom was well kept but slightly dated. ||The location was just over quarter mile to Lechmere station on the green line and a longer(.5 mile) but more straight shot to science park station ||Overall, would definitely stay again

We stayed 4 nights in a spacious river-view suite at The Royal Sonesta Boston, and it was an absolute joy from start to finish! The room was large, super quiet (perfect with a baby!), and had two comfy beds plus a huge TV that our kids loved. The internet was strong and reliable, which made working remotely a breeze. Breakfast was delicious every morning, the pool was amazing, and the hotel’s location—just steps from CambridgeSide mall—was incredibly convenient. Housekeeping was so thoughtful, always checking in only when our baby was awake, and generously giving us more towels than we needed for our group of five. Every staff member we met was friendly, helpful, and made us feel right at home. This hotel was a true lifesaver and gave our work-holiday the perfect ending. Highly recommend for families, business travelers, or anyone looking for a peaceful stay in a prime Boston location! Thank you

Second time staying here, quite like the vibe of the hotel. By the river side of Boston river, quite quiet during the day, but also a popular gathering place at night and on weekends. So you get both the quietness and the crowd. The room is decent sizes, nothing to complain about. And the services are also reasonable. Surely would be my choice if I come back to Boston again. Oh forgot to mention, get a river view room, it's surely worth the price difference.

I stayed at the Royal Sonesta hotel for one night during a business trip to the Boston area. My flight arrived a little before noon on the day of check-in. I went straight to the hotel from the airport to see whether it would be feasible for me to check in early. ||Upon arrival at the hotel, I was met by a bellhop who got my luggage out of the taxi and showed me where to go to check in. I was extremely happy that the hotel was able to accommodate an early check-in. The front desk clerk was very professional and courteous during the check-in process and gave me instructions on how to get to my room as well as gain access to the Wi-Fi should I choose to. ||The aesthetics of the hotel are really nice, and it is quite modern with paintings and unique structures. There is a big heated indoor pool as well as a gym. There are also restaurants within the hotel.||The room was spacious and looked and smelled clean. The bed was quite soft and comfortable. The shower pressure was great; it also remained warm for the entire shower. The view outside my hotel room was absolutely fantastic. ||I utilized the small living room area to watch television, and I used the desk to do some work. Unfortunately, the remote control was not working initially, so I had to call the front desk to have someone come up to fix it. The repair person came within 15 minutes and fixed the problem.||I enjoyed my stay at this hotel. It is in a location that is conducive to various activities within the vicinity. It was a refreshing experience.

We requested a room with a balcony and we’re super disappointed with what we got vs what the pictures show you. The balcony was a small corner barely enough for 2 people to stand out there, no space to even sit on a chair to enjoy the marina view and doesn’t look like it gets cleaned. There were multiple water stains on the ceiling in the room. The bathroom definitely could use a little loving, the door hinges were rusted and the bottom of the door was chipped, the bathtub was outdated and the shower head was pretty bad. The toilet needs to be flushed multiple times as one flush simply won’t flush anything. One of the nightstands had an issue with the glass top that would tilt to the side when placing anything on it.The housekeeping took a long time, we came back and saw their cleaning carts near our room so we decided to leave to give them time to clean and came back 3 hours later and our room was still not done. The people next door had children that would constantly room outside the door for hours , yelling and screaming and slamming the door to run outside the hallway. Overall recommend staying somewhere else for the amount of money you’d pay here for a below medium experience.

I requested a room with a balcony and river view for nearly $400, but the value was lacking. Upon entering, the room had a musty smell, and there were cracks and falling plaster near the patio door. The balcony was covered in spider webs, so I had to clean it just to use it. I don’t understand the $25 upcharge for a higher floor when I was only given an 8th-floor room with several floors above. The only positives were the excellent customer service from the front desk and Starbucks employees, and the convenient parking. I recommend checking the room before accepting it.

Our king executive suite exceeded our expectations. It was so beautiful. Our view of the river and the Boston skyline was spectacular. We had a maintenance issue that was fixed immediately by a very personable, knowledgeable gentleman. The our room and all public spaces were immaculate. The location was perfect as we were going to the Harry Potter exhibit almost across the street.We had breakfast on the property and it did not disappoint. It was however a bit pricey.The pool looked very nice but was far too crowded. The $47 a day parking fee is a bit steep. What seemed like a good value added up quickly for a quick weekend trip. I absolutely loved this hotel but might have to look for a hotel without so many amenities not included.

This hotel does not have 4 star service nor the level of cleanliness one would expect in other 4-star establishments. The carpets are worn and feel dirty. There was a centipede crawling on the wall near the thermostat, and our toilet seat is completely worn (replaced after calling maintenance). My daughter wasn’t feeling well so I called to request a kettle or some hot water last night TWICE. No one ever came. There is no bell service either. The hotel needs some updating, but the location was convenient to the Museum of Science and the river.

I stayed at the Royal Sonesta hotel for one night during a business trip to the Boston area. My flight arrived a little before noon on the day of check-in. I went straight to the hotel from the airport to see whether it would be feasible for me to check in early. Upon arrival at the hotel, I was met by a bellhop who got my luggage out of the taxi and showed me where to go to check in. I was extremely happy that the hotel was able to accommodate an early check-in. The front desk clerk was very professional and courteous during the check-in process and gave me instructions on how to get to my room as well as gain access to the Wi-Fi should I choose to. The aesthetics of the hotel are really nice, and it is quite modern with paintings and unique structures. There is a big heated indoor pool as well as a gym. There are also restaurants within the hotel. The room was spacious and looked and smelled clean. The bed was quite soft and comfortable. The shower pressure was great; it also remained warm for the entire shower. The view outside my hotel room was absolutely fantastic. I utilized the small living room area to watch television, and I used the desk to do some work. Unfortunately, the remote control was not working initially, so I had to call the front desk to have someone come up to fix it. The repair person came within 15 minutes and fixed the problem. I enjoyed my stay at this hotel. It is in a location that is conducive to various activities within the vicinity. It was a refreshing experience.

My son and I stayed here (just the two of us) back when he was three. We had an almost magical time and I told everyone I knew about it. He's five now, and I still had such fond memories of that stay, I decided to repeat it, this time for two nights. I booked directly through the Sonesta website, and paid an extra $75 for early check-in at noon, so that we could make the most of our stay. When we arrived at the hotel, the lobby was completely packed with young adults (college kids?) draped across all of the chairs and couches, sitting cross legged in the middle of the floor, leaving crumpled bags of chips and empty coffee cups everywhere, blocking the entrances, and even interrupting guest check-ins to ask the front desk staff if they'd mind charging their phones. I saw signs for a Harvard debate team event and guessed maybe they were there for that? I'm not 100% sure. They were annoying, though. I didn't (and wouldn't) say anything about that, but the friendly front desk staff member immediately thanked me for my patience and upgraded my room to a river view, which was a really nice surprise! The $1 parking that I told everyone about after our last trip is now $45. (Inflation, I guess.) After we checked in, we soon realized that one of the elevators in the west tower was broken, so there was a really long line to get onto the one working elevator, and as we slowly made our way up to find our room on the 8th floor, it stopped on every single floor, as exasperated travelers who were trying to check out kept squeezing in beside us, even while fully knowing that the elevator was headed up, not down. As we stood packed together like sardines, one woman said she'd been waiting for the elevator for more than half an hour before finally getting on. (That elevator remained broken for all three days of our stay, but it was really only a major inconvenience at certain times of day.) Our room itself was clean, quiet and comfortable, and the view across the Charles River was every bit as captivating as I remembered from our last stay. The linens were crisp and bright white and the housekeeping and front desk/reception staff were all especially great. Just really helpful and welcoming and kind. The big draw for us this time was the indoor pool. The heating unit in the pool room was broken, though - keeping the air temperature at somewhere that (I'd guess) was in the mid-fifties. Not comfortable at all in mid-February, so I opted out from any swimming... The water in the pool was warm-ish, though, and my young son still wanted to swim. I sat on the side, bundled up in a sweatshirt, using multiple pool towels as blankets, while he happily swam and played in the water on each day of our stay. The hotel has multiple on-site dining options. We visited Art Bar for both breakfast and lunch on our second day, had dinner at Monteverdi on our second night, and grabbed coffee/snacks from the on-site Starbucks both days. Food was great at both of the full service restaurants. Service was hit/miss. At Art Bar, the same server took care of us (and every other guest in the restaurant) at both breakfast and lunch, which surprised me. She provided quick, polite and efficient service to us both times, and was very kind to my son. At Monteverdi, our young server was warm, helpful and attentive at first, but then she completely disappeared after serving our food and my five year old had a bathroom need that eventually turned into an emergency (and there's no restroom located inside the restaurant). I finally had to flag down the host staff to ask for our check. She was happy to get it for us and we thankfully made it to the restroom down the long hall and around the corner just in the nick of time. The man who took care of us at Starbucks on our final morning was unfriendly and even a little bit rude. My son was admittedly tired and whiney and having kind of a hard time. The counter server didn't appreciate that, I guess. He was perfectly nice to everyone else who waited in line with us, but didn't even bother saying hello/please/thank you/you're welcome to me, and he actually seemed to be rolling his eyes and glaring at me as I placed our order. It seemed like an overreaction to the behavior of a typical five year old and did not feel like the best customer service, obviously. Overall, our stay was not anywhere near as magical as I remembered it being the last time we stayed here, but it was still mostly positive. It's a clean, quiet, affordable option for families, the location is convenient and most of the staff are helpful and kind. You could certainly find worse options than this hotel.

The hotel and its restaurant are what you'd get if you prompted an AI with the following design parameters: "Should be cheap but aspire towards class (e.g., distressed IKEA furniture), be the kind of place that women in Ugg boots think is 'fancy,' feel both hauntingly empty and yet cluttered with nonsense in just the right places, and have no identity but have a large painting of a dog in royal attire to show we're 'fun'." Add in an unnerving lack of staff (because profit, right?) and you've got an idea of the place. P.S. The public shower at the pool has ghastly stains that would be fitting for a horror video game or an abandoned asylum.

We went to Cambridge for our daughter's PHD graduation. This was the perfect location for our needs. We enjoyed a nice meal outside in the patio overlooking the water. Customer service was great too. Would recommend staying here if you're in Cambridge.

Easy five stars. Seriously from top to bottom, start to finish- if you're in the fence about this place stop looking and book your stay. The staff was beyond great the room was super clean and it's ideally located in a part of the city that's as scenic as it is convenient for those who like to run or walk places. But let's talk about the hotel gym. No really, let's. It's awesome, it's MORE than Kenough for all your needs. I had a great time visiting the city and seeing old friends. They're not old, I just knew them from way back when. Maybe, just maybe, the great hotel stay was the friends we made along the way.

I travel often for work and staying at the Royal Sonesta Boston was the worst experience. Could not control the temperature in the room, bathroom door was locked and need maintenance to open it, my bill was messed up and I could not get my receipt. I try hard not to stay here when I'm in town and so many options.

I had a nice stay at the Royal Sonesta Boston in Cambridge, MA on a business trip. I had a small room overlooking the river and the Science Museum. The staff is nice. The room was clean and comfortable. The bathroom is very small, but it was only me staying there. The artbar restaurant and Starbucks cafe onsite were good. The shower was an issue. It was a walk-in shower and really tiny. I'm petite, and even I felt the space was too small. There wasn't really anywhere to put your own soaps or washcloth. The water came out under the shower door too, so I added extra towels on the floor. Overall I enjoyed my stay. This hotel is walkable to the Science Museum and MIT.

Stayed in West Tower. The room is very worn with torn carpeting, holes in sheets, scratched furniture, and popcorn ceiling. The walls are paper thin and soap and shampoo containers were empty at time of check in. Plus, only one elevator was working for 7 floors of rooms. Staff are nice but that doesn't make up for the expensive, outdated living arrangements. Was giving it two stars. Downgrading to one star after calling housekeeping and waiting for an hour for soaps and shampoo to be filled (empty at check in) so I can get to a meeting.

The good: - Front desk was nice enough to let us check in early - The staff in general seemed really nice The bad: - AC doesn't work. One of the towers does not have AC. Instead of trying to change rooms, they give you a fan that is kinda loud. After reading all the reviews, I realize they don't offer moving you because the other rooms are the same. Their AC system is old and outdated unfortunately. This really sucks when the outside is just as mucky. - The left faucet dribbles out water, which doesn't bother us but will leak out water throughout the day. For the amount we paid, I expected a better hotel experience - especially for a 4-star hotel. The staff really does their best to give a good experience. Shoutout to Ty for doing his best to take care of the things around the hotel. Gave 2 stars because after our first night, they finally moved us to the tower with AC (not strong but waaay better than the other room).

This hotel was picked given its proximity to all the tourist attractions. That said, I was not expecting much, but let me tell you I was heavily surprised by how much this hotel offered. Let's start with the room. The room had the most comfortable bed I have ever had at any hotel. It felt like a marshmallow and every night I visited Morpheus sans complaint. I felt so well rested in Boston that it was ridiculous and that's EVEN including the crazy walks that made me chafe. It's as if this bed had restorative properties in it. We had a TV with lots of channels, a mini fridge, a desk, and even multiple ways to charge our phones. Then there's the bathroom that had a bathtub, which in itself is shocking as most hotels just have showers. In terms of amenities, we had free Wi-Fi, a pool that my companion went to at some point, and a lot of other food options. For one, there was a tiny Starbucks on site, and this little Starbucks was like any other except that it also sold things you may have forgotten to pack, such as Advil or pads. It was really hard for me not to go to Starbucks every day given how readily accessible it was, but I managed and only went when absolutely necessary. There's also a restaurant on the other side of the hotel. I did not go to it, but my companion did. He was not too happy with it, but the fact that the option was even there is what counts to me. The staff overall was very friendly and our stay went swimmingly. This was my first time staying at any Sonesta and I wonder if others are just like this one. If they are, then I'm definitely a fan of this hotel chain.

Comfortable hotel. ArtBar is a good restaurant at the hotel. They should get the second elevator working ASAP.

Okay, the bad first since it is still on my mind that after 5 days, I have not yet received my $75 "security deposit" even though they were able to charge my card for a $6.69 small cup of coffee (the Starbucks closes at 3PM). Also, they are now "dog friendly" but when we tried to take a nap about 5PM before going out, a dog was barking loudly down the hall. Apparently the owners left it in the room while they went out. Ughh.Also, there is no AM coffee or water in the lobby which I found strange and annoying. Good stuff: reasonable rate, friendly staff, great location and easy parking (although we paid $42), clean room. Would I go again, not sure.

The hotel had only one working elevator. Being on the 6th floor we had waited and waited and waited until finally using the stairs. Rooms were clean and comfortable. However, there were children and adults in the halls being loud very early in the morning and later in the evening. There was no breakfast . The restaurant was closed , only Starbucks was open. No valet parking and the garage is small and we had a difficult time parking a the spaces are very small and tight.

Good place to stay in Boston. Close to the science museum. It is advertised as a four star hotel but it's more like a 3 star hotel. That being said, there's a small Starbucks cafe in the hotel that's great and the artbar restaurant which is Aok. The room itself is clean. Beds are comfy, though a bit small maybe. Bathroom is also somewhat small though there's a tub. Wish they'd provided a dental kit than a shoe sponge. Parking costs 44$ overnight. Overall it is a good place to stay.

Stayed at the Royal Sonesta for a conference. The hotel itself is beautiful. Central to everything! Gorgeous views overlooking the water. The hotel was completely FULL. I received a handicap accessible room - I felt guilty because what if a guest who was handicapped needed it. On the positive, the bed was comfortable, the hotel was accessible to everything. It had a Starbucks (though the lines were extremely long each morning). The downside... check-in took FOREVER. There was only one receptionist. Then another showed up and it was still moving slow. No one asked for my email at arrival. At least they offered juice and iced water to the guests in the lobby. Just asked straight for the credit card. A receipt wasn't provided to me upon checkout. I had to call and email at least 5-6 times before finally receiving a receipt. For the rooms to be expensive, I wished customer service was more responsive. Overall nice stay. I'd only stay again for the location and if there isn't another hotel nearby available.

Had stayed at the Royal Sonesta during my stay in Boston. There was a bit of a wait for check-in but Kaley at the front desk made the process quick and efficient. The room itself was cozy and pretty much a basic hotel room. On the plus side they did provide free water bottles. There is a restaurant and bar on the main floor and a cafe that serves Starbucks which was a plus for the early morning meetings. We had rented a meeting room for the day and it was comfortable for our group. There is great wifi access in the hotel as well. Overall a great stay!

One of our favorite things about the Sonesta is the ambiance and personal attentiveness -- the staff couldn't be nicer! They go out of their way to make your stay memorable. This time the standout employee was Emiliana at the onsite Starbucks counter! I had laryngitis and she made sure I had a nice big Medicine Ball hot tea every day, and she was the sweetest ever, always inquiring if I was feeling better, and urging me to drink more hot tea - which really helped. The rooms are always immaculate. We loved our stay....once again!

Overall we d enjoyed our stay. We only stayed one night. The lobby had a very strong flowery smell that I was not a fan of but that is my personal preference. The room was small but we weren't planning on hanging out in it long anyway so no big deal. The temperature of the shower fluctuated a lot despite where the nozzle was pointed. My only real complaint is that our room was warm. We turned the ac down a little bit but it made no difference unfortunately. On the bright side, ArtBar had fantastic food. The staff in the hotel and at the restaurant were all fantastic and very friendly. We were able to walk to TD Garden from the hotel which was really nice. I'd stay here again if I could get a cold room. lol

Broken elevator caused long waits and overloaded rides... miserable. Otherwise ok. Did a fire alarm and the one working elevator was turned off and no stairs to go up. Was late for a meeting.

Mostly stayed here because we wanted a balcony room over looking the River. 45th anniversary.Got here. They gave us a corner room with a partial balcony. Tiny balcony 1/3 size of a regular balcony. No other rooms available. So disappointing. No refund or fix. Paid for River view with balcony. High price for much more than a regular room. What a big disappointment!

I arrived at 6 AM right after my flight, and I was trying to get an earlier check-in (obviously was ready to pay extra) but unfortunately, they had none available. I understand that this can happen. They mentioned cleaning starts at 9 AM, so I decided to wait. However, when I checked again around 9:30 AM, they informed me that they had just started cleaning the room. It's now almost 11 AM, and I went to check in again and still no room is ready, even though I had called ahead to request early check-in when I was booking. I'm frustrated that it's taking so long to clean one room. They offered a room with one bed instead of two, which I find ridiculous. They also said we could wait until 4 PM. Considering the size of this hotel, I find it hard to believe that it should take this long to prepare one room. I won't be coming back here and wish I had booked a hotel across the street.

Staying here two nights for a wedding. Checkin was slow, but efficient and friendly. We asked for early check in at 1pm and got it. Called down for wine glasses no one could help. Luis our front desk clerk was enlisted and he got us two wine glasses. Our room was a standard with a king Bed. A bit tight. We are on a semi corner so have two windows on two sides - nice. Parking was easy and part of the hotel building. $44/night. Tonite is the welcome event for out of towners at 8pm. Wedding on Saturday was very nice. 275 guests. There were servers everywhere. The cocktail hour was enjoyable but a bit crowded. Food was ok. We slept well and the bed was comfortable. A nice hotel for an event. If we ever stay here again we would book a larger room. Mark & Nancy.

Location is good, but customer service wasn't. I visited my family and stayed July 20th-22th. Some of things could be understandable, cause it was kinda general issues. But happening on Sunday morning around 10:30/ 21th was not. There was two shade umbrella at patio and I sat and read my book under one. A musician team for playing came in and looked the place for them when I was there. Suddenly one guy of the team took the sun umbrella with me away for them and I was exposed against Sun without any comment! It was very rude behavior, so I talked this to the staff at check in desk. He went patio and checked what I had and said the manager whose name Martha could call me for offering something about this accident although I didn't agree that it was an accident. I thought that it would be better to wait and see their customer's service, but NO contact came to me until I checked out. I didn't expect any credit or food, but apologies about this unpleasant happening! I'll find to stay another hotel, if I revisit Cambridge later.

At first glance this hotel was not high on my favorites. But just like books sometimes we cannot judge a hotel by the cover. There's something there that's not quite elegant but more comfortable. Like a vintage leather jacket. However, the staff is who really brings the hotel together. My personal room attendant was incredible! They even found my cast off socks that I lost sight of on day one. Each day my room Was expertly cleaned and organized. Even my personal toiletries. The front desk staff was incredibly welcoming and thoughtful. And the restaurant was delicious and try the clam chowder! It turned out this charming hotel won my heart.

After thinking I got a great deal on this hotel for 4th of July, I'm pretty sure I overpaid. The hotel location is great and the rooms are fine, albeit small. The bed had only 2 pillows, and 3 calls to the front desk yielded no additional ones ... the hotel ran out. All of the ice makers were broken so the only option for ice was to go to the lobby and have someone get it from the kitchen. On top of it all, the hotel provided 2 bottles of water in the room ($7/each). We drank both the first night. They were never replenished. Absolutely terrible service. Will not be back. Oh, and the toilet wouldn't stop running.

This place was such a disappointment. The room was dirty. The parking elevator broken. The front desk staff were cold/unfriendly. The room only had one pillow per person. I def like having 2 pillows for myself. But my biggest issue with them is our flight was delayed and we arrived after midnight and they double charged us for the room(taxes and all) because we "didn't show" the night before??? We called and they admitted it's a known glitch in billing and they would refund the money... but what if we didn't notice? Like geez, if you know about this glitch do something so people aren't billed for an extra night. I definitely advise everyone print a receipt during checkout and make sure they didn't sneak any extra bizarre fees.

It's an adequate hotel while staying in Cambridge, Massachusetts. The rooms occasionally have heating problems and hot water problems, but the staff seems to accommodate your needs. There are better hotels, but there are also worst hotels in the area

Check in was pure chaos. Disabled and with nowhere to sit, I had to stand leaning on my cane at least 15 minutes just to check in. Then at the bar they were reluctant to accept cash, I'm talking US currency!!. Toilet didn't work right, kept backing up.

Attended a very special occasion at Royal Sonesta. Gorgeous location and views! The event was lovely and the cocktail hour and function room were set up beautifully-that's were the "lovely" ended Interestingly, the staff was distant and non cooperative or helpful. Our friends clearly were spending a great deal of money on this event. Open bar-expansive dinner options.. The bartender at the cash bar (Mike) was rude to the point of being the topic of conversation among some of the guests. When guests asked about ice water or the temperature in the room they were met with resistance and staff that just basically wanted to "kick the can down the road". Honestly, I am sure our hosts would be embarrassed if they knew how their guests were treated. I guess they think they can get away with it because of their beautiful location which is unfortunate. We canceled our room instead of staying overnight.

We stayed here on my wedding night and it was very nice. There was also another couple actually have their wedding at the hotel it seemed! The concierge was very friendly and so sweetly upgraded our room to a river view and gave us complimentary breakfast. The room was average and the window was very tiny with a narrow view of the water. The bathroom was very tight and so I do wish we had stayed somewhere it didn't feel so cramped for the amount we paid. I also wish we could have enjoyed the beautiful view from the back of the hotel, but it has been pretty rainy here lately. The restaurant we had breakfast in inside the hotel was delicious. I ordered the avocado toast which had eggs and potatoes. The strawberry pancakes were also delicious. My husband really enjoyed his veggie omelet as well. Our waiter was attentive and very nice! Clean and quiet, it was perfect for breakfast.

Booked a river view and after ten minutes of staring at the his computer the man who checked me in said I could only have a city view, no apologies, no nothing. The man next to me had been promised a 2 bedroom but didn't get his room either and was likewise given the run around. This morning we wake up and the elevators are broken- so we have to go up and down from the 9th floor. What do people with disabilities do in this case? Lobby looks like it's out of the 80's; building itself looks like a shrine to a 1960's government unit. Only reason we stayed here was because if an event and next time we'll stay elsewhere.

The website falsely advertises $1 parking per night (it costs more than 40), the AC in our room made sputtering death sounds intermittently through the night, the floor had stained patches, the bed was tilted with the head of bed low hanging, and there is no cleaning unless you stay for 5 nights. The lack of cleaning strikes me as incredibly cost saving (and stingy) of the management as the cleaners and the vast majority of the staff aren't even wearing masks, while citing Covid safety. When checking out, we even pointed out the website advertisement which we were told was not applicable (though was promoted at time of our booking and our stay). The view of the Charles and proximity to MOS is nice, but there are other options where the care for the customer would be much better. Do not recommend and will never return- this was my first time in years where I felt that there was no actual hospitality rendered. I often feel pampered and well taken care of at my hotel visits - but not here.

Horrible Here for a wedding. All the bars close at 11. Pretty lame Then, go to room and not ONE USB charging port in entire room. Honestly, this is absurd and hilarious. Who is in charge?

I have stayed at this hotel several times. Unfortunately, the original staff that I knew is no longer at this property. I found the Front Desk Staff to be extremely rude and the service to be off as well this trip. I called for Housekeeping 2 days in a row needing some things and waited for 2 hours with no one available to come to my room. Not sure if I will return to this property as it seems the friendliness and charm has disappeared.

The absolute worst night I ever had at a hotel. I never leave bad reviews, but I had to on this one. First thing was I had asked for a crib earlier in the day they said yes they had them, awesome! I called around 5:45/6pm for a crib to be brought up and was told it would be about 15 mins. I said no problem,! I wait untill about 6:30 before calling back and they told me again sorry were backed up it's going to be about 15 mins. It's now 7pm my 1 year old daughter is severely cranky and over tired. My fiancé went down to see if he could some how grab one. They said there busy and told him they would call in 10 mins. There was no line when he went down there and there was 3 people at the desk. He came back up and we waited till 7:20 and I called once again and was told 15 more mins. I gave up after that and finally received a crib at 8:30 at night, 2.5hrs later. My daughter was so over tired it took her so long to fall asleep. It was horrible. Not only that the guest in the other room where banging so loud on the walls all the way up until 1 am waking up my 5 year old son 2x. And last but not least even without all that.... the beds are terrible. I can tell you right now if you don't know back pain you will after sleeping on their beds. I'm pregnant and thought it was me until my fiancé woke up saying he couldn't move his lower back was so bad from the bed. Place is clean but horrible service and horrible horrible beds!!!

I attended a gala at this fine hotel and it was lovely. The parking lot assistant was so sweet. I like to think I have inspector gadget arms and i was taken back to reality when I couldn't reaxh the machine to grab my ticket. One of the workers immediately came to my rescue and I appreciated that. The conference room was a nice size and I love how they have long mirrors surrounding the area. This really made the conference room look larger than life. The food was catered by the hotel and let me tell you it was delicious. They offered a risotto station and they stir fried the fresh vegetables in front of you. They had thisini skillet with pulled ribs and grits topped with garnish, I could have eaten about two more of those bad Larry's. The bathroom is very lovely. I would consider being a guest at the hotel. I will definitely be returning in the near future.

Hotel is fine. Nothing special. Had an issue because I attempted to check is 2.5 hours early. They wanted to charge me $75 for a room that was ready. So $30. An hour. So instead of servicing a customer-that costs the company nothing - they chose not to and ensure I don't stay in on of their hotels again. Worse, when I came back there was a line of 10 checking in with one agent - well done.

Booked here for a conference. This hotel is in Cambridge by the Charles River and the other side of Boston. Very easy to take the train into Boston or if you are in the mood, walk. Came early into town though my room wasn't early so I dropped off my bag and went to check out one of Boston's many attractions (btw the Museum of Science is literally around the corner and the Mall is across the street). Came back by 3PM and my room wasn't ready, the folks at registration gave me another room so I didn't have to wait anymore and get settled. There folks tries to accommodate your needs...very nice folks and friendly. Great room with a view of the river, there are LED lights that automatically turn on when you walk by and comfortable bed. Three water in the room is not complimentary and cost $3 not including tax. Had clam chowder at Artibar, which was great. Didn't try any other restaurants. The one advice is make sure you use the same email address that you register for the room with Sonesta Perks. I made the mistake and it was a huge waste of time to fix which I finally did.

This was the absolute worst place to stay. It's the middle of the summer .. moved us twice and only refunded us $75 for no air! This was not ok! Over $2000 I spent on this room and the having to change rooms for the second time is ridicules.. three fans they gave us! NOT ACCEPTABLE! #run!

For $500 a night , you would think that the Wi-Fi would work in the rooms but it mainly works in the lobby. No breakfast included. No hot water kettle There is a microwave on the lobby floor for guest usage. Water bottles are $3 in the room.

The rooms are hot, the pillows seem to be rationed and the bathrooms are a tight squeeze. The rooms are promptly serviced each morning so that's a plus. I asked for extra pillows and a fan and they were brought up timely. I feel fired out after the first night the windows open so that helped cool the room along with the fan.

Just had an event here. The staff was so accommodating and friendly! The rooms where comfortable and the food was amazing! It's also in a really great location with a beautiful view and close to a run path.

I stayed at this hotel for a wedding . Let me preface that the event was done beautifully and was a lot of fun . However, the hotel experience...not so much . 1. Totally disorganized at the front desk (I almost lost it) 2. The rooms are not cleaned until around 5pm....so we had to request towels and they waited while we got ready for dinner to come in 3. The food was okay, service good, but when we called to confirm our reservations they said we did not have any . When we called back 5 minutes later they said we did . 4. Very loud hotel especially while in the rooms. 5. The rooms were like 80 degrees . Thankfully the windows opened enough to cool it down .

Royal Sonesta was a great place for us to stay the weekend in Boston! This is a literal stone's throw across the St. Charles River in Cambridge, and Cambridge has MASS appeal, dontcha know? We booked with a river view, which was spectacular, day and night! We arrived around 1:15pm, and check-in was not even a problem on a busy weekend with a wedding hosted at the hotel. Front desk service was polite and professional, and got us in, with an upgrade! Service was actually really helpful all weekend, and a Concierge is also available. This is a modern looking hotel, room and lobby are stylish, and everything is spotless. The automatic UV light in the bed walkway was annoying, but I just stuffed a pillow over it the second night. Problem solved. There are two restaurants on site, both with nice outdoor patios. We did not eat there, but enjoyed an economical breakfast at the in-house Starbucks. Plenty of restaurants nearby in Cambridge within walking distance. The T is very nearby, as are the Blue Bikes, which we used twice. Will stay here again, for sure.

Loves: This was a last-minute booking for a trip for two (couple) due to issues with another hotel. Very nice hotel with great staff and service. I loved the Art Bar outside. The check-in and out were very easy. The bar staff was fun and made great drinks. The food and drinks at the Art Bar were also great (Michael was the manager and was so awesome, so was "Randy", I think that was his nickname!). Note the convenience store is within Starbucks, which has limited hours. The area is on the St. Charles River in Cambridge and we had a great view of the river from our room on the 9th floor. We loved looking out our window every morning and nice. I also appreciated that the window could open and let fresh air in. However, the windows do need a screen treatment. We were very close to dining and ever a Mall! That was super cool. It was close to many of the attractions we wanted to visit, especially the Museum of Science, which is only a 3 mins walk so. The lobby was so beautiful and well kept. The room was overall clean and up to date. The bed was comfortable. The floor was quiet on both a weekday and weekends. Improvements: We had a 4 days stay during COVID-19 (July 2021) where I had to request room service. After 3 days, I would expect room service for a towel refresh at least. In the bathroom, the tissue box is under the sink and had molded due to moisture. I throw it away and due to lack of room service, it was not out of the bathroom for most of our stay. So they don't check that often. The room was very small; still do not think it was a Queen compared to my Queen bed at home. The room did not look anything like the picture. It was very small and off the elevator. They should post the Queen room pictures as well as the King room pictures. What they are selling is the King room. The price was MUCH for 4 days. It hurt the bank. However, it was a last-minute decision. Crazy thing is that I had gone to Bally's in Las Vegas the weekend before for three days and spent LESS for MORE room! Not sure why as nothing major was going on in the city during that time. The room was booked via Hotels.com.

I actually love this hotel. As someone else has written, you can't judge a book by it's cover. It's a great hotel. But management does not care about the guests and that's why the 3 stars. I was there on business and was told that my company could give a credit card to pay for my room, which he did. Well not really because they still charged my card which I discovered when trying to purchase something at a store and was over my limit. It took way too long and too many people to rectify the situation. When I filled out the survey I gave them 5 stars. Someone thanked me for the glowing review. When I emailed later about this situation he ignored me. I emailed him and the other manager (I don't really know their titles) about the situation the one who replied to my survey sent a reply stating that he was sorry and that they valued my company's business. Clearly they don't value mine. Didn't offer anything for my next visit even though I will probably stay there often because my company uses them for our visits.

Pros: All employees are very nice and friendly Water gets hot and stays hot quickly Shower soap dispensers work well The view is nice Sanitary guidelines are good Cons: No microwave in rooms, must go to downstairs Starbucks Shower head stays dripping until you crank it back so far that it feels like it will break off The AC hardly pushes air through the vents (we have 4 different rooms for our party and everyone has complained about the AC barely working, might as well just open a window at all times., or better yet, go somewhere else.) If you shower, the room is going to be exremly humid for the next hour+ because of how weak the AC is. Requested new sheets at 9am, left and came back at 1pm with no new sheets, had to call again to remind and make a new request. It is a very loud hotel, unhappy guests and young children seem to be allowed to run around the lobby screaming whenever they like. Do not come here looking for relaxation. I created my Yelp account specifically to warn people of this place. This is my first review

07/22/19 I had a very nice stay here the room had very modern decor I liked the light panel right next to the bed makes it convenient to turn off/on the entry and wall panel lights. The lobby was very spacious and beautifully decorated there's a waiting area with sofa and tables sitting with a big screen TV. Free complimentary lemon ice water. Here's a tip if you want a larger room get it with 2 double beds my room had a queen sized bed and it was tiny.

So I stayed here for a conference, and it wasn't all that bad. My room was solid, but did contain what I think was an air purifier or something near my bed, a machine that kept throwing off a blue light at night. It didn't prevent me from caching some zzzzs , but it was still a little annoying at times. As for the rest of the hotel, it was very nice, and the people working at the front desk were very friendly.i Of course, I did think the hotel's breakfast was a bit overpriced, but there are other options nearby, so it didn't really matter.