Denise T.
Google
I stayed at The Saguaro Palm Springs hotel last weekend, from Friday night through Sunday morning. The evening after checking out, I realized I had left my toothbrush along with my shampoo and conditioner in the bathroom of my room.
I called the hotel on Monday morning to report the items. I was told by the front desk that Room 218 had not yet been cleaned, so nothing had been reported as found, and I was advised to call back the following day.
When I called again yesterday, I was transferred to housekeeping, where no one answered and no one returned my call. Since I was already traveling for business, I decided to stop by the hotel in person on my way back to follow up.
At that point, I was told the room had been cleaned and that a new guest was now staying there, and that nothing had been reported as found. I asked if I could at least view the Lost and Found items myself, but I was not allowed to do so and was told that only housekeeping handles that.
As a last effort, I spoke directly with someone from housekeeping. After they spoke with a supervisor, I was again told that nothing had been found. I mentioned that I had also left a red shampoo and conditioner, only to be told yet again that nothing had been recovered.
What I find extremely concerning is that the staff member specifically referred to my toothbrush as “electric.” I never once stated that it was an electric toothbrush, yet she somehow knew this detail. I have since checked and completely emptied all of the bags I had with me during my stay. The toothbrush, shampoo, and conditioner are absolutely nowhere to be found. I am 100% certain these items were left in the bathroom of the hotel room.
It is incredibly disheartening and upsetting to feel that items left behind by paying guests may simply be kept by housekeeping and then denied when asked about. While these items may not be expensive, that does not excuse the situation. If this is how small, everyday items are handled, it is frankly alarming to think about what would happen if something truly valuable were left behind.
Because of this experience, I will never be booking a stay at this hotel again. And while I had already been disappointed by other aspects of the property: including peeling paint in the room, an unpleasant odor on the first floor, and a generally dingy appearance that does not match the photos online. Those issues were unpleasant but tolerable. Keeping hotel guests' personal items, however, is completely unacceptable and crosses a line.
I expected better professionalism and honesty than what I experienced.