The Monarch

I enjoyed my time at the hotel. Nice ambiance. Nice pool area. Fun pool party. Nice vibes. Helpful staff. Great location. Good value. Clean room and premises. Only minor complaints (see Cons below) Pros: •Good sized king room •Fridge •Comfy bed •Nice room patio Cons (minor): •Shower head needed to be changed, a new shower head would have made the water flow better •Room phone to contact front desk and/or housekeeping

If you do any money transactions with these people, make sure you check behind them. My mistake is trusting people that I assume that knows what they’re doing, to do it right. I reserved for two nights, called back the following day and decided to pay for those two nights. I like to pay in advance to see whats left of my vacation money and plan accordingly. So, I get to the hotel, I didn’t get the top floor I requested when i paid for the room. I told the front desk person and he said he can correct that with no problem. He handed me the key, I think to room 3102 and he told me it’s on the top floor as I requested and he upgraded me for free to the balcony pool view. I get to building 3 and go up the stairs to the top floor and after walking in circles, I find that there is no 3102 on the top floor. I went to the second floor and looked around and to the first floor and found it and thats when i called. He apologized and said he made a mistake and he can correct it for me. I explained it’s triple digit weather and too hot for all of this walking around searching for a room. This time, i decided to take the elevator 👎🏽 and this is the first time i ever felt so terrified of an elevator. The elevator consistently jerk up and down and we ascended, got tot he floor and it did a wobble type of shake. I get inside the room and wasn’t impressed, I see why this is a 3 star hotel on Expedia/priceline and this was suppose to be one of the upgraded more expensive rooms. Anyway, the next morning I get a text message (see attached), that they’re having trouble processing my second day payment. This being the dumbest thing i ever heard from any hotel, I decided to go in person to see what is going on. I explained to the front desk that from day one I keep having issues with this place and ALL the hotels I ever stayed at, when i book and pay for 2 nights or more, they charge the entire thing to my card, I have NEVER been to a place like this that charge per night. His reply was; “I know, it’s our mistake”. He stated; “I see your first night was paid, I’m going to refund that and charge the second night to your credit card”. My credit card (my back up card) didn't go through because some kind of payment hold for the past 4 days. I also notice, this guy was not refunding me for my first stay, as some sort of courtesy/apology as he led me to believe, he refunded the first night and tried to charge both nights on my credit card instead. So I wind up having to check out a day and a half early, do to The Monarch’s error and failure to charge me the entire stay when I called in advance to do so. I went to the front desk to turn in the room keys and asked for the manager, he goes in the back and comes out and said they’re not here and he thinks they are on break. This is just their way of not wanting to discuss their error with me and being responsible. I travel to Phoenix all the time and never will book this place again.

The pools were lovely. Very spacious and had relaxing beds by the pool. Also, there was a quiet pool and a hammock. The rooms are spacious, but there needs to be more staff on the grounds. It would have felt more secure if there were staff on the grounds around at night. |The location is perfect - a quiet, large park where they have a market on weekends, and also within walking distance to all the restaurants and shops.

The room was nice and clean, had everything I needed and expected. The mini fridge was crazy cold and froze my almond milk but I just got it out as soon as I woke up and it worked out great. My shower was fine, drained good and had hot water. I recommend having coffee in the hammock habitat area and watch the birds in the morning. Super close to food, shopping and sightseeing. Had a great stay and would stay there again.

Check in area with restaurant/bar is very well done, very clean and modern. The rooms are a bit of a mixed bag. The furniture is clearly new and the rooms are very large. Almost every room has a view of the very nice pool area and a small balcony. Some issues : no trash can in the room, only a tiny one in the bathroom. The tile floor and vanity in the bath are new, but shower/surround/shower heat are at least 30 years old and don’t look nice. The shower head sprays everywhere, including all over the bathroom floor. The fan in the bathroom was as loud as a garbage disposal. Bed was fair. Location was very near Old Town, but pretty sure we heard gunshots the first night 😳

I went to AZ to attend Mayo under not so pleasant circumstances. The staff here made me feel so at ease and welcome. Special shout out to Jordan in the restaurant/bar for befriending me and providing me with outstanding service no matter how busy or slow he was. Jordan went over an above to help me without any reason besides being an awesome human. The facilities were clean and very comfortable. Overall, I felt this place and the team fostered an atmosphere of health, wellness and rest (with a side of delicious margaritas made by Jordan). LOVED it and can't wait to go back in June. Thank you for overshadowing a tough time for me personally with all your hospitality, pleasant and caring staff, beautiful pool and gym facilities. Also, thank you Tod Miller's spa for providing the best massage I have had in years (hint: say yes to his CBD oil). Going forward, this will be my go to place to stay when I am in Scottsdale. Thank you all & see you soon!!

Positive: Beds were comfy. Swimming in the pool. Hotel employee checked us in. He was kind, friendly, and knowledgeable. Negative: The pool was very cloudy after the pool party on Saturday. My daughter and granddaughter wanted to go swimming Sunday morning before we checked out.

Bad choice! The rooms have minimal lighting. The bathroom has mildew. The outside halls are dirty. Room 3013 smelled like weed. The elevator shakes. This hotel looks like a cheap motel. Not worth it. Next time I will pay more and stay at a well known hotel.

They say you get what you pay for, and at the Monarch all you're paying for is location. The good news is that the hotel is conveniently located close to all of the Scottsdale restaurants, bars, and shops that are within a short walking distance. Aside from the location, there isn't much to talk about. The hotel is old and seems like it hasn't been taken care of. When checking in, we waiting a long while to find a front desk person to greet us. Once we got to our room, we noted that the bathroom and shower was a bit grimy and beat up, and the room was extremely plain. There was a TV available, but no channels to use. The pool and recreation area was dead and seemed dirty and run down. There wasn't even any music playing and there was only one pool attendant. We had to retrieve towels for ourselves in the back room and then cleaned off the dirty pool chairs. Overall, the hotel is great for a quick stop in when you have a lot of plans, but don't plan to spend a lot of time in the room or around the hotel campus.

If you do any money transactions with these people, make sure you check behind them. My mistake is trusting people that I assume that knows what they're doing, to do it right. I reserved for two nights, called back the following day and decided to pay for those two nights. I like to pay in advance to see whats left of my vacation money and plan accordingly. So, I get to the hotel, I didn't get the top floor I requested when i paid for the room. I told the front desk person and he said he can correct that with no problem. He handed me the key, I think to room 3102 and he told me it's on the top floor as I requested and he upgraded me for free to the balcony pool view. I get to building 3 and go up the stairs to the top floor and after walking in circles, I find that there is no 3102 on the top floor. I went to the second floor and looked around and to the first floor and found it and thats when i called. He apologized and said he made a mistake and he can correct it for me. I explained it's triple digit weather and too hot for all of this walking around searching for a room. This time, i decided to take the elevator and this is the first time i ever felt so terrified of an elevator. The elevator consistently jerk up and down and we ascended, got tot he floor and it did a wobble type of shake. I get inside the room and wasn't impressed, I see why this is a 3 star hotel on Expedia/priceline and this was suppose to be one of the upgraded more expensive rooms. Anyway, the next morning I get a text message (see attached), that they're having trouble processing my second day payment. This being the dumbest thing i ever heard from any hotel, I decided to go in person to see what is going on. I explained to the front desk that from day one I keep having issues with this place and ALL the hotels I ever stayed at, when i book and pay for 2 nights or more, they charge the entire thing to my card, I have NEVER been to a place like this that charge per night. His reply was; "I know, it's our mistake". He stated; "I see your first night was paid, I'm going to refund that and charge the second night to your credit card". My credit card (my back up card) didn't go through because some kind of payment hold for the past 4 days. I also notice, this guy was not refunding me for my first stay, as some sort of courtesy/apology as he led me to believe, he refunded the first night and tried to charge both nights on my credit card instead. So I wind up having to check out a day and a half early, do to The Monarch's error and failure to charge me the entire stay when I called in advance to do so. I went to the front desk to turn in the room keys and asked for the manager, he goes in the back and comes out and said they're not here and he thinks they are on break. This is just their way of not wanting to discuss their error with me and being responsible. I travel to Phoenix all the time and never will book this place again.

This place is long past the glory days, but the location is about as close to Old Town Scottsdale as can be. The two different pools makes it an attractive choice for families. The grounds are adorned with palms and bougainvillea. However... The rooms are a kludge of cheap furniture, hodgie-podgie & amateurish "updates", too-small TVs, and bare white walls. The balcony is too narrow to stand fully outside. The couple of pieces of art in the room are totally random in content and placement. The shower has mildew stains and ugly gaps in the caulking. The hallways and stairwells are not cleaned regularly. The elevator wasn't vacuumed in the seven days we were here. I'll bet that orange earplug is still on the floor in that corner where it appeared our third day in. But we stayed, mainly because of location. Thought about moving but decided against it. Then it got worse. Our first couple of days, housekeeping came in and exchanged the linens and towels - a bit of a surprise these days because many places don't unless you ask. The did not refresh the coffee service the first day but managed to do so the second. The next three (3) days, they completely ignored our room. No exchange of linen, no refresh of coffee service, no trash removal. Nothing. And no, the DND was not on the door. So after the third missed day, we called guest services to complain and ask them to at least have someone remove the trash. We didn't care so much about sheets or towels, but the trash was piling up. We believed, after the phone call, that the matter would be attended to, and we went out to dinner. We returned to the room to find nothing done. Another call to guest services brought the response that the head of housekeeping said the records showed the room had been serviced every day. He actually asked, how did we know housekeeping hadn't serviced the room? (Um? Because the tip is still on the bed pillow?) And apparently, it was expected that we would be satisfied with that answer. The head of housekeeping couldn't even be bothered to come look at our room before declaring us liars. Guest services - they just didn't want to get involved. And that, folks, is how much regard they have for their guests: Guests are too much trouble. They all lie, anyway. Don't bother. Your experience may differ. But I will go a long, long way out of my way to never stay here again.

Do not be fooled. Other sites rate this place anywhere from 3 star to 4. At best it is 1.5. customer service terrible. Not clean. People banging on your door because they can hear you speaking. Outdoor pool has ZERO service accept on Fridays Sat and Sundays ( Sometimes) No food options, Drinks out of a can. Management does not respond to complaints. Bedding is subpar at best. Place looks and feels like a expensive Motel. Wasted over 1K at the place. BEWARE. they keep changing the name to fool you twice.

Rickety elevator stopped working and we are on the 3rd floor. No shampoo in dispenser which was learned only after I needed to use it. Will never return. Horrible experience.

Man it's good to be back here most underrated hotel in history. The new manager takes care of people. Love this place. Pool vibes are the best as always the bartender at the pool Jordan is the bomb

Overall a catfish hotel experience. The staff was kind and offered a refund but we checked out minutes after check in. Not acceptable for the price of stay per night.

Possibly having lightbulbs in place, shelf in the fridge, maybe the little fridge on a table instead of the floor. We will guess we got a substandard room (not many staying that night btw) due to purchasing off an online website not directly w the hotel. We'd stayed during spring training as another hotel management co had it. The corners of the beds aren't designed well and one knocks into them, no garbage can in room. Needed an extra blanket.... We'll just pass next time until maybe Monarch kicks the standard of minimal up to comfortable. Used the ironing board as a table as there was no table or extra chair for two of us.