The Sanctuary Villa Battambang

On arrival the room place is lovely. Green plants, ponds etc. The staff are fairly friendly but one poor guy gets roped into everything if you're western for English. Not to worry.. You head to you're room, (past the pool that doesn't have a functioning filter and the water smelled and looked murky) the doors are locked by padlocks with huge gaps for insects. The door either jams closed or doesn't stay closed without the lock. The aircon work wonderfully (if a little smelly) theres a safe and small fridge that isn't turned on when you arrive so keep an eye on that and if there's a power outage it quickly defrosts. The bed? Ahh the bed.. It's little more than a raised floor with sheets and a mozzy net. Waking up from a restless night on that mattress is just painful.. Literally. Unfortunately for us they were working on the hot water system but failed to let us know when we arrived, so we had no water until 930pm after we enquired about it at 7pm. The following 4 days were met with works happening directly above our bathroom, loads of banging and drilling from 7am to around midday. This came with no power aswell which isnt ideal and the workers could see into the bathroom with full view of shower and toilet because the frosting tint didn't go all the way to the top of the window. Breakfast was, included which was nice however nothing was warm which is alarming. A glass bottle is provided for drinking water and replenished daily. The meals for lunch and dinner are surprisingly very good a d decently priced. The roads around the town are extremely rough, potholes everywhere and occasionally filled with crushed tiles etc. if you've got a bad back, probably avoid this town. Seriously. Overall, the stay is good for one night if you're stopping through. I would certainly not recommend several nights. We regretted it. We've stayed at other places that are much smaller for less money and expirenced far better.

TLDR: If you only need a big cheap room for a single night, this might suffice. For anything longer, expect cockroaches, bedbugs, poor service, and unreliable facilities. ||Pros:|- Spacious rooms with large beds|- Affordable (£70 for 3 nights) as a stopover between Phnom Penh and Siem Reap|- Found a great tour guide/driver Zaky (+855 96 929 8091)|- One receptionist was genuinely helpful and apologetic||Cons:|- Pests: Found not one, or two but THREE cockroaches in the bathroom within 10-15 minutes of arrival in the evening.||- Cleanliness: Sheets were pilling; robe provided had torn holes. Through the whole month travelling Cambodia and Vietnam this was the ONLY place we had BED BUG bites (or something). Pool was dirty. ||- Food: When pre-ordered breakfast was unavailable and replaced with just a plate of bread. Breakfast buffet food was left under mesh lids, attracting flies.||- Unreliable facilities: Wi-Fi down for a day, no specific room WiFi (102) advised to join other rooms. Terrible TV. Padlock for the room and no functioning key card system. ||- Customer service: Several staff were dismissive. When I found the 3rd cockroach and reported it there was a different receptionist said "what do you want me to do about it". Felt more like they were doing guests a favour than offering hospitality.||- Noise: Loud scratching/flapping noises one night, we thought someone was in the bathroom, but must've been the ceiling. ||NOT four stars at all. Maybe WAS good, but not anymore. We stayed only because we had full day tours away from the hotel and pre-booked pick-up we couldn't change.

It my first ever review for a hotel since I started using digital booking. Personally the hotel potentially to be one of the best stay in BTB. However, as a local customers we felt priceless to the staff, like the front desk man. The man and the chef even argued in front of us with our 1st breakfast mornings 🥹 and both start threatening each other, which make us a bit panicked as we could understand theirs words 😌

The Booking.com advertising is misleading. The swimming pool was a sludge pond; the toilet was blocked, quality of "deluxe" room was dire, air-con ineffective. Had to sign day before for tiny breakfast. We checked in, then immediately after seeing how terrible the place was left.|We felt Booking.com misleading us and have asked for a full refund.|We moved to a far better hotel nearby.

A bit out of the main area but perfect if you like greenery and peaceful place to stay. Our room was specious, good value money. There is small things that need to be fixed but it was okey overall. Breakfast was included and it was good!

Pro: Let me first of all say that the staff was incredible nice and the a/c worked well. Cons: no hot water at all, mattress was hard as a rock and the pool water was not too clear. The road in and out is full of potholes. This hotel looked like it was very nice at one point but has not been kept up properly.

Photos are very deceptive |, very scruffy and poor upkeep.|Beds are rock hard , pool was unusable, TV. doesn’t work. We tried to give the place a chance but left after an afternoon as it was dreadful. No atmosphere as no other guests think people are getting turned off by the place.|It badly needs investment to bring it back to where it was .

It is in a really remote part of the city but it is really tranquil and the staff is really nice and friendly. They even have laundry service. I didn't take advantage of their food service so I won't go into my rating. My only problems are the wifi is basically dal speeds and the tub in the room I stayed in would leak water. I found out the shower hose is of poor quality causing the leak. The pool looks nice but a little murky. After all of that,I would stay here again. It isn't perfect but I enjoyed my time here and it housed me while I created great memories in Cambodia. The place also felt like it is being ran by a family and not a corporation or chain. I would recommend this place despite the flaws.