GRochax
Google
The resort is beautiful and well maintained. It’s clear that management invests in what truly matters: the cottages, beds, bathrooms, and in-room products are all excellent. The overall atmosphere is peaceful and refined — a perfect setting for a relaxing getaway.||That said, I’d like to share a small complaint that I believe reflects something larger about the guest experience. It’s not a major issue, but it stood out.||I stayed for three nights and, the evening before my departure, I asked if a late checkout would be possible, as my flight was in the afternoon. I didn’t have a fixed time in mind — just as late as they could allow. The staff said it probably wouldn’t be possible but asked me to check again in the morning. The next day, it was confirmed: I would need to check out at 10 a.m. due to incoming guests. However, I was welcome to use a day room and the resort facilities, which I appreciated.||That morning, I checked out at 10 a.m. and moved my belongings to the day room. After a beach walk, I returned around 11:30 a.m. and noticed that no one had yet started cleaning my old room. I popped back in to grab a used beach towel and a half-full bottle of water I’d left behind. Curious, I sat on a garden day bed just outside, wondering when housekeeping would arrive. They eventually showed up at 12:36 p.m.||Of course, I understand that a late checkout is a courtesy, not a right. But it’s in these small, human touches that a hotel can go from good to exceptional. Allowing me to stay in the room just two hours longer — especially since it sat untouched until then — would have made a real difference in my final day, at no cost to the hotel.||These kinds of thoughtful gestures are what elevate hospitality. And in a resort that gets so much right, I’d hope the staff might consider more flexibility in such simple, meaningful ways.
