The Sebel Melbourne Docklands

Everything was great aside from the pool. The front staff were great (Julie and the other person I didnt get his name) very helpful and friendly. The room was terrific, the price was good and location great. The pool though when the walkway is wet is extremely dangerous. It has a slate like surface which is like walking on ice when wet. With barefoot I found it almost impossible to walk on without slipping over. My wife and 2 year old slipped over and hurt themselves. I almost did but for a miracle save. It also has a concrete seat along the wall with an edge that would cause serious injury if someone slipped and hit that on the way down. I lodged an incident report and they assured me they would look into it. They need rubber bubble type flooring like most pools. This is a major accident waiting to happen so please dont brush this one under the carpet guys. You need to do something, it shouldn't cost much to make it safe.

Daughter booked us a 3 night stay. The good points, room very nice, small though and with not alot of room. The couch was not very comfortable, The TV had a smart TV remote but the smart did not work The freezer never froze anything. The drapes did not cover whole window in lounge/dining area. No view, other than looking at 100 apartments directly opposite our room, which became quite entertaining at night, when no one drew their drapes. The noise was almost unbearable at night, for a tiny dead end street, cars in and out every night with their doof doof stereos blasting so loud it would keep us awake. People screaming and yahooing all hours of the night keeping us awake, it was a very noisy area, most of the day and night. Then lastly the hair-dryer provided, the cord was that dam short we almost had to kiss the mirror for the dryer to reach our heads as it is screwed in to the wall in a cupboard in the bathroom with about 1 foot of cord. Would probably not stay again as it was too noisy for us every night. I have certainly stayed at better and more quiet in Melbourne and will not return to Sebel for accomodation.check in and check out staff were very pleasant.

my sister and I came with our 3 children, they had a bal, the pool was clean and warm, and jacuzzi was just amazing hot and relaxing, we then took the girls on the roof top to play a little tennis, we were looked after the lovely Julia and friend at front desk they were so accomadating even handing our girls teddys as a souvenier! Thankyou we have had a great experience and will come back

Location was great but that’s about it. Service at check-in was poor with substandard friendliness and below expectation English with the hotel receptionists. Corridor outside room had a bad smell. Room cleanliness was very poor.

Diamond member but didnt get the service I expected, had to wait and haggle for an upgrade which was provided only after a long time. The rooms are fine and the service is ok but the staff need to be trained better on reward redemption and treating their highest tier.

Clean and spacious room with kitchenette. Need to bring basic supplies but tea and coffee available . Excellent fitness centre next door with 50 mtr pool, gym, spa and sauna . Enjoyed the stay

The entrance was quite hard to find which made us park very far from where it actually was but when we got there, the young gentleman that helped me check in on the 7th of September was amazing, although he took a while and seemed very flustered and exhausted, I understood why since I saw when I got there he was already trying to help another customer with an issue before he served me. He didn’t even have to offer but was a gentleman and helped me bring up groceries I had ordered when he saw me struggling to carry it up. Other than that maybe the room was a bit tacky for my taste but it was clean. I ordered room service food for my daughter and asked them to specifically make the veggies soft and they did (not going to lie cause I am picky with food but the meal was surprisingly actually nice) Besides that my door was extremely hard to push open I had to wrestle with it to get it opened most of the time (please get it fixed) I am still waiting on my deposit back and annoyed that I will probably have to chase it up. But over all I couldn’t complain about the service I received and might make it a monthly staycation for my family there. On another note: the day spa near the Sebel was amazing from my experience, it’s a must try and will be something I look forward to when we go next time.

Stayed here a couple of times, the front desk staff are very nice, helpful and accommodating. The rooms themselves don't seem to get much in the way of cleaning or maintenance though and things are often broken or grimey. Not bad enough to deter a stay as the location is also great, but it gives the impression management either doesn't care or isn't paying attention.

Recently stayed at this hotel. Most of the staff was pleasant. If you are interested in a clean, fresh smelling room, this is not the place for you. I know that they are capable of providing one, because the day before I checked out I actually saw a room that fit the bill. When one guest brought it to the attention to one of the staff regarding her room, she came into the room with a dirty mop and a dry rag, which, as you can imagine, did nothing but make matters worse. Hence I sanitized my own room with hospital grade wipes.