Sevilay B.
Google
Very disappointing experience at The Sebel Residences Melbourne Docklands.
I confirmed the car park height clearance in advance and was explicitly told it was 2.1m. My vehicle is below this height. Despite this, the car struck overhead lights near our parking bay and later made contact with a sprinkler while exiting after missing a poorly marked exit.
Incident was reported at checkout. Staff were apologetic and told us it was not our fault and that no further action was required.
Days later, I received an invoice for $863.50. When I called to dispute it, I was treated unprofessionally, falsely accused of abusing staff, and the call was terminated. Shortly after, $863.50 was taken from my bank account without consent, despite the invoice stating 30-day payment terms.
This unauthorised debit caused serious financial stress. The matter is now escalated to my bank and Consumer Affairs Victoria.
Misleading information, poor signage, contradictory staff responses, and unacceptable management conduct. Proceed with caution — especially if you’re parking a vehicle.