Hannah L.
Google
Very Disappointing & Not Worth the Price
We stayed at this hotel while in town for a friend’s wedding. Based on the website and photos, we were extremely excited for what looked like a luxury experience. Unfortunately, the reality was nothing like what was advertised.
The lobby is absolutely beautiful and the new restaurant looked great, but that was the only positive part of our stay. After arriving, we waited nearly 20 minutes at check-in before anyone came to the desk. Once someone finally assisted us, we were brought to our room only to find it very small, dirty, with mold on the ceiling and chipping paint. To make things worse, the heat didn’t work, which is unacceptable during this winter season.
The employee who checked us in did apologize and said he couldn’t fix the heat, so he “upgraded” us to a deluxe room. While the room was larger, it was still not clean or well maintained. We also had no body wash and asked the front desk twice for it. Both times they said they would bring some, and they never did.
Several of our friends stayed at the same hotel and also had issues. Some rooms were dirty, and one couple had a broken door lock and had to put a chair against the door at night just to feel safe. Another one of our friends had no working hot water. There was also a broken water pipe near our room that we reported. The staff showed little concern and had no sense of urgency about addressing it, which was very unsettling.
Checkout was the final straw. The front desk attendant was unfriendly and charged us almost $1,000, which was incorrect because we were charged for the wrong room. It took extra time and frustration to sort out something that never should have happened.
The area itself is great with plenty to do, but this hotel is absolutely not worth the money. It looks beautiful online but fails in cleanliness, comfort, customer service, and value. We would not stay here again or recommend it to anyone.