Bobby A.
Yelp
Judging by the other reviews here, I must have gone on an EXTREMELY off day. It started with getting the tickets, no big deal there, the lady behind the counter was nice enough. We were there for the Meet Santa, have hot chocolate and cookies trolley ride. So we get on the trolley, and wow this thing was old and not very well maintained. Ripped seats, and I really felt like this thing was about to just run off the tracks.
On our way to meet Santa, for some reason, the trolley stopped at least 3 times. I believe they were fixing something. This was fine, until the Conductor (mind you, this is a trolley full of KIDS to go see Santa), yelled out "AWW F**K"). I'm sure you can figure out the letters I left out. I was with a total of 4 kids and 3 parents, and all of the parents heard it, but didn't want to make a scene in front of the kids, who did not seem to hear it. So on we go...
We get to the area where we're meeting with Santa, and he's in another run down trolley, with only one way into him and one way out of seeing him. This created quite the bottleneck, of people trying to get in and out, and was just a needless hassle, but it was dealable.
After meeting Santa (nice enough guy, but the suit could use a LOT of work), we went into a sort of garage with a stockpile of trolleys that had been decorated for the holidays. It was nice, the kids got to run from trolley to trolley, checking out the decorations, and us parents got to take pictures.
After that, we were ready to go back to the station and just leave, so we decided to ask one of the workers "when is the trolley coming back to pick us up"? The guy could not have been more rude to the mother I was with. He couldn't even take a second to actually look at her, just mumbled "5 minutes" and walked away.
I will honestly never take my child here again. It was miserable, dumpy, and just not a great experience for us parents. For the kids, they saw Santa. They didn't care much about anything else, so that makes it just a little bit easier.
If I hadn't only paid about $19 with a Groupon that I had bought, I would have probably demanded a refund.