alltravellvr
Google
Be aware - this hotel has been purchased by the Kirkwall Hotel next door, and they are in the process of renovating the entire property. Right now, only the rooms have been renovated, and ours was clean, well-outfitted, spacious, and very comfortable. The location is perfect; just across from the harbor and with an easy walk to town and restaurants. The check-in (next door at the Kirkwall Hotel) was easy, and the staff there went above and beyond to provide information and assistance! Breakfast was provided in the Kirkwall Hotel, and their restaurant and bar are pleasant, although the breakfast food offerings weren't as broad as at other locations we stayed. Staff in key positions, like the front desk, were knowledgeable, professional, and helpful; however, other staff members almost seemed like they hadn't yet been fully directed on work expectations and their job responsibilities. The front door to the Shore (which we were provided a key to enter through) led through a maze of stuffy, dated, moldy smelling halls before arriving at the renovated areas. Doors to storage, the old bar, and restaurant, were all left open providing views of junky, dirty spaces. And most concerning, the front and back doors were left propped open for housekeeping throughout the day, and one day, after dinner we came back to the room, and the outer back door was still propped open. It was convenient for us, certainly, but was for us also a security concern. I think this property has tremendous future potential, and there are many wonderful staff members in place. If you can overlook a few issues, this could be a worthwhile stay for you until then. We could overlook most issues and enjoyed our visit although could not say it was worth the cost we were charged given all the issues presented above.