The Sill - Lower East Side

I received a “large” monstera as a birthday gift here, and I was so disappointed by the quality of the plant. It almost looked like they shipped me the plant that was left in the back of the store for months without attention. There was dust all over the leaves. DUST. NOT DIRT. And it looked absolutely NOTHING like the pictures that they used on their website at all. Some of the monstera leaves were breaking apart and were completely cut in half. I wasn’t gifted a plant to have to rehabilitate it from the start. Even the newly grown leaves had discoloration and black holes. The edges of some new leaves were completely blackened and unable to be saved. In the middle of large leaves were random holes. Additionally, some leaves were just completely split in half.

My company uses the Sill for employee reionization gifts. I got a gift card as a thank you from one of my coworkers and was so excited about their amazing looking plants that I used the gift card and used my own money to add some more plants to the order. First off the order took over 10 days to process and ship from Los Angeles to Portland and when the plants arrived all three of them were dead/the pots were destroyed. I have immediately contacted customer service for a refund and will post updates if I get a positive response.

Update -- Did eventually receive a refund after emailing further but not of taxes and shipping paid... Original review -- Received 2 diseased plants (with bugs). Immediately sent in attached pictures and was asked for more pictures (and then was told by the "happiness team" that the plants look healthy). Was offered a very small discount on a future purchase. Why would I ever purchase a plant from them again? There is NO phone number to call for customer service. For the price, completely unsatisfied with product and service.

I don't recommend using this site. It took 12+ BUSINESS DAYS of order processing before my order even registered to ship. In addition, once it arrived the plants were completely tattered. See pics of reference, the aloe leaves were broken and punctured. The succulent leaves were dead and falling off the bottom.

The staff were beyond helpful in not only reporting two plants I brought from home (pictured), into two gorgeous pots they had in store. BUT also in selecting three new plants for my apartment. Selection, knowledge & efficiency has made me a happy & loyal customer.

The L.E.S. Sill is my neighborhood plant store. I like to stop in and find some gem to add to my collection. I have a favorite sales person. That will advise and chat about plants. Makes the experience that much more!

I ordered a 6" monstera plant and was very happy with the quality of the plant. The packaging was both secure and aesthetically pleasing! My plant made it from NY to Indiana in the middle of winter safely and in a timely manner! In the week I have had it, it has opened new leaves. Great experience!

Nice retail space with pots and plants available. Staff are also friendly to answer any queries you may have. Plant newbies and beginners are welcomed. Unfortunately didn't make a purchase as the items are a tad expensive.