The Slaak Rotterdam, a Tribute Portfolio Hotel

Visited in 2023. It was great. Came back in 2024 and can confirm that this is not what I expected: it’s been named Fletcher. At check in, the room was dirty. Balcony had at least 15 cigarette buds scattered and the table outside had food and drink all over it. I was travelling with a kid and when I mentioned this situation with cigarettes there was no acknowledgment whatsoever. There is renovation going on. We had to order our food in, when it was delivered they didn’t bother to inform us. I can go on and on. Simply incompetent. Not worth the money spent here. Marriott/Hilton are way better

First the employees are very friendly…. We were served by welcome champagne… Process was very fast Easy parking access- garage Very clean and tidy rooms.. We also had rooms upgrade… Wonderful breakfast…. Secure WiFi Overall very good experience…. Will visit again if possible..

Most amazingly comfortable beds and pillows, so good I'm looking at buying some of the pillows from the hotel website! reasonably priced bar for the area, lovely staff very welcoming and accommodating. Got usb plugs so need need for adapter or any plugs, only thing I will say was the lighting in the room was a bit low, only had one main light at one end of the room and then lamps so when it came to the evening we found we had to have all the lights on and even then it was still reasonably dark

My wife and our then 1 year old son visited in 2021 (Yes, this is a late review), we have nothing bad to say about our 3 days stay. |The personnel was very welcoming, the accommodation was exceptional and the hotel breakfast was amazing, I remember asking for bacon one morning and one of the kitchen staff told me they were out of bacon and he actually went out to buy som prime quality bacon for us, so nice. |Just remembered something funny while writing, when we entered our room for the first time the mirrors in the bathroom were so high up we could only see our foreheads 🤣 We are quite short. |The location is very well positioned for adventuring out in the city, and very close to the Markthal which i consider to be a slice of heaven on earth. ||Strongly recommend this hotel!||Med vänliga hälsningar, Joel HP.

Over all Im happy. The room was great and the staff was nice. If I may criticise anything, then it was the serving of the breakfast at 7:00. I was staying there as a business trip and needed to eat at 7. The breakfast was not ready at 7 at any day at my stay. Otherwise, great hotel!

Punching above their weight, not quite there yet. +: * Very tasteful interior design, seldom seen in a hotel of this price class. * rooms small but large bed and good mattress and pillow selection * nice light from large floor to ceiling windows that open well (applause!) -: * The hotel is a labyrinth when you are not sleeping in building A. Signage is either highly confusing of simply missing or wrong. We had to go back to the reception and ask to accompany us to our room. We had a great laugh, because even the staff found it confusing. * the lights in the room that stay on at night at night are nerve wrecking. Every hotel has this (smoke detectors, tvs, etc) but this hotel beats them all hands down. For one, there is a normal floodlight under the main cupboard that does not turn off and is way to bright. Second, the light from the airco controller is a bright blue LED Lights that illuminates half the room (with blue light, a colour that activates you while you try to sleep) * bathroom is missing a trashcan and missing all basic toiletries, except tiny shampoo/soap dispenser which was as good as empty. * staff is hit and miss, ranging from very helpful but unexperienced to more experienced and ignorant. When asking ‘how was your stay?’ I replied; ‘nice, but I can think of a couple of points for improvement’ the answer was ‘glad you liked it’ and ‘there is always room for improvement and that can only make us better’. So true, except she failed to ask what my feedback was ( it made me smile internally, she genuinely meant what she said but had no clue what just happened and certainly did not learn from it). Overall a recommendable hotel from a value for money perspective, but I was still left with an unsatisfying sense that this could easily have been a 4-star hotel at 25% higher rates with some simple changes and better trained staff.

Having organized a drinks get together for an expat organization where individual payments by guests was necessary. The hotel made no problem of it. From sales to the servers in the bar, service and friendliness was 5 stars. Even the coats of our guests where handled by the reception agent. Nice.|Next month we'll be back!

I stayed 2 nights at The Slaak last week and it was very disappointing to say the least. 1. Access to my room in building C. This hotel is a maze, and I should have asked a map at the reception. Lift to first floor + corridor + corridor + corridor + corridor + corridor + stairs to second floor + corridor to get to my room 2. No Wi-Fi in the rooms. I could not log on to internet and called the reception. I was told there was no Wi-Fi in the room, but it should be fixed “quickly”. Two days later, the issue was still not fixed…! 3. Breakfast was very average for someone like me who likes salted breakfast: scrambled eggs and bacon, OK, but no sausages… 5. Claim not taken into consideration. I mentioned to the manager on duty that I was charged (an arm and a leg!) for the full service but did not get it in view of the non-availability of the Wi-Fi in the rooms. I claimed a discount. She promosed someone would call me, but I never receive any call eventually. 5. I might also mention the poor lighting in the room, especially above the working desk. At least, I know that I won't set foot in this hotel again in the future. Never ever!