The Slaak Rotterdam, a Tribute Portfolio Hotel

Visited in 2023. It was great. Came back in 2024 and can confirm that this is not what I expected: it’s been named Fletcher. At check in, the room was dirty. Balcony had at least 15 cigarette buds scattered and the table outside had food and drink all over it. I was travelling with a kid and when I mentioned this situation with cigarettes there was no acknowledgment whatsoever. There is renovation going on. We had to order our food in, when it was delivered they didn’t bother to inform us. I can go on and on. Simply incompetent. Not worth the money spent here. Marriott/Hilton are way better

Punching above their weight, not quite there yet. +: * Very tasteful interior design, seldom seen in a hotel of this price class. * rooms small but large bed and good mattress and pillow selection * nice light from large floor to ceiling windows that open well (applause!) -: * The hotel is a labyrinth when you are not sleeping in building A. Signage is either highly confusing of simply missing or wrong. We had to go back to the reception and ask to accompany us to our room. We had a great laugh, because even the staff found it confusing. * the lights in the room that stay on at night at night are nerve wrecking. Every hotel has this (smoke detectors, tvs, etc) but this hotel beats them all hands down. For one, there is a normal floodlight under the main cupboard that does not turn off and is way to bright. Second, the light from the airco controller is a bright blue LED Lights that illuminates half the room (with blue light, a colour that activates you while you try to sleep) * bathroom is missing a trashcan and missing all basic toiletries, except tiny shampoo/soap dispenser which was as good as empty. * staff is hit and miss, ranging from very helpful but unexperienced to more experienced and ignorant. When asking ‘how was your stay?’ I replied; ‘nice, but I can think of a couple of points for improvement’ the answer was ‘glad you liked it’ and ‘there is always room for improvement and that can only make us better’. So true, except she failed to ask what my feedback was ( it made me smile internally, she genuinely meant what she said but had no clue what just happened and certainly did not learn from it). Overall a recommendable hotel from a value for money perspective, but I was still left with an unsatisfying sense that this could easily have been a 4-star hotel at 25% higher rates with some simple changes and better trained staff.

We stayed here 1 night while visiting Rotterdam. We took the family room, as we were a group of 4. The hotel is located 13 minute walk from the main train station; also close to the places we had wanted to visit. The reception ladies were very nice and welcoming. We were also able to store out luggage and go walk around until our room was ready. Customer service was superb. The room was very clean and uniquely decorated. The toilet was a separate room then the shower and sink and that was a bit annoying. There was also no hand soap. The beds are on the smaller size, specially for 2 adults. Another issue is the rooms have a step to get into them. We had a stroller and had to pick up the stroller, I’m not sure if they have something better for people with wheelchairs. Overall though we did enjoy our stay.

Beautiful hotel with unique design! Friendly staff! Warmly greeted at check in and given an upgrade to the Executive suite. The staff recognized my Marriott status and that a birthday was being celebrated. Given a bottle of wine with a personalized birthday card! The room was extremely nice and more than expected. Very spacious and unique layout. Beautiful view from the huge balcony that wrapped around the entire suite. Good location to the metro within a 2 minute walk, can get to main areas of the city within 10 minutes.

Over all Im happy. The room was great and the staff was nice. If I may criticise anything, then it was the serving of the breakfast at 7:00. I was staying there as a business trip and needed to eat at 7. The breakfast was not ready at 7 at any day at my stay. Otherwise, great hotel!

I did not enjoy my stay in this hotel. I already encountered some racism concerning my natural hair and skin on my way to Rotterdam but when tell y’all the manager of this hotel displayed a racist and sarcastic attitude when I asked for a new key card and when i was sitting in the terrace??? Chile ! When my key cards malfunctioned, the manager and a male receptionist insisted on seeing my identification before allowing me access to the room I had booked under my name with my ID. This implied suspicion was both unnecessary and insulting, considering the presence of numerous security cameras and staff who have already seen me, including the man who was next to the manager. It seemed they doubted my ability to afford the room and needed to verify my identity …which i’ve already experienced in certain hotels…Conversely, when my boyfriend required a key card, he was not subjected to any such scrutiny. I was frequently restricted from sitting on the terrace without causing any disturbance. However, when I smoked on the terrace with my white boyfriend, no complaints were made. Despite my request for an apology, the manager continued to deny her behavior with a sarcastic smile, stating, "I cannot be racist because I am also a person of color." This remark clearly demonstrated her ignorance and lack of education on the matter. It is unimaginable to convey such insensitivity to a person with dark skin. The service at this hotel was subpar overall. The receptionists rarely smiled, and the cleaning staff neglected to remove food trays left outside my door from 9 AM to 6 PM for two consecutive days, until i lodged a complaint at the reception, that’s when it would get cleaned up. Given that it is 2024… where’s the wifi ??? As i said in this day and age , the level of service should reflect standards of a luxurious establishment. Numerous excellent hotels exist in Rotterdam, and this one is not the only option. The poor behavior and unwelcoming attitude of the staff significantly undermine the hotel's reputation, rendering the entire business unprofessional.

First the employees are very friendly…. We were served by welcome champagne… Process was very fast Easy parking access- garage Very clean and tidy rooms.. We also had rooms upgrade… Wonderful breakfast…. Secure WiFi Overall very good experience…. Will visit again if possible..

I stayed 2 nights at The Slaak last week and it was very disappointing to say the least. 1. Access to my room in building C. This hotel is a maze, and I should have asked a map at the reception. Lift to first floor + corridor + corridor + corridor + corridor + corridor + stairs to second floor + corridor to get to my room 2. No Wi-Fi in the rooms. I could not log on to internet and called the reception. I was told there was no Wi-Fi in the room, but it should be fixed “quickly”. Two days later, the issue was still not fixed…! 3. Breakfast was very average for someone like me who likes salted breakfast: scrambled eggs and bacon, OK, but no sausages… 5. Claim not taken into consideration. I mentioned to the manager on duty that I was charged (an arm and a leg!) for the full service but did not get it in view of the non-availability of the Wi-Fi in the rooms. I claimed a discount. She promosed someone would call me, but I never receive any call eventually. 5. I might also mention the poor lighting in the room, especially above the working desk. At least, I know that I won't set foot in this hotel again in the future. Never ever!