The Slate Hotel Downtown, Sonder

We had a very positive experience at the Sonder Slate. We liked the model they have which provides a stylish and great value place to stay in a perfect location, without many of the needless trappings of a regular type of hotel. We did have a problem with our room when we arrived and it was resolved extremely quickly by the on line support and the on site staff. They were superb and helpful. We would definitely use Sonder facilities for future travel. |Our room was great. The bathrooms are certainly design led rather than being entirely practical. The check in and e door keys all worked flawlessly.

We had a great experience at this hotel. A lovely room, away from the front of the building ( it's a downtown environment...so some street noise) and the layout meant that we had some bathroom privacy which others have commented on. (It's a very design- led place and perhaps won't be to more traditional tastes). The on- line help and the staff on site were just superb when we had a problem with our original room ( a blocked drain) and moved us very rapidly to another room. It showed that the low- touch model works well and has given us confidence to use Sonder in the future. The code/device entry system worked perfectly. The location is really great and the local coffee and food options are ...huge! A big thanks to the on site team for their care and help.

I’m sorry, but I cannot recommend this hotel. I’ve stayed at Sonder in New York before, and that experience was much better. For the price I paid here—about $700 for two nights—you can definitely find a better hotel. The AC is locked at 21°C and cannot be lowered, while the fan is set to auto and turns on every 45 minutes, which was uncomfortable. I also didn’t like that the toilet was in a separate small space with a strange exhaust smell. We stayed in room 305 on the 3rd floor, and from the windows, we could see directly into Bestco Supermarket. The blinds also had gaps, which raised privacy concerns. Overall, for the amount of money charged, this stay did not feel worth it. To each their own, but I personally will not be returning.

The Slate Hotel in Toronto, a Sonder Property and Marriott partner, totally destroyed our planned trip. Three couples reserved rooms at the Sonder Slate Hotel three months in advance. That’s 90 days. We also booked airfare, rented a van, purchased $1,500 worth of MLB tickets, and pre-purchased tickets to a show for another $200. Then, just five days before our planned arrival, Sonder sent an email saying the hotel was overbooked and our reservation was cancelled. Three of us spent a total of five hours on the phone with Sonder and Marriott trying to get alternate reservations. There were none available within a seven mile radius. Zip. Nada. Zilch. And what was available was more expensive and lower quality accommodations. Nobody was surprised because we were only five days out at the time of the cancellation. Five! Not 45. Not 30. Not even 15. You might think Sonder or Marriott would offer to cover the increased costs we faced. Maybe give us an allowance for Uber charges. At a minimum, a discount on future bookings. C’mon maybe two nights free in Paducah. Nope. They even failed to return a promised phone call from supervisor Cynthia at the end of the day. And to add insult to injury, 45 days after we booked the reservations, our credit cards were tapped for an unexplained additional amount by Sonder Whaaaat? But again, no explanation Maybe it was because of Trump’s failing US dollar? We’ll never know. And when we finally received our refund, it was shorted by yet another dollar figure. Who are these guys? This is how you run a business?

We booked this hotel for a concert due to its close proximity to the Roger’s centre. We booked a cheaper room, but the morning of the concert we got an email that we had been upgraded to a suite. This was such a nice surprise for us to enjoy. We also had an issue with our payment card, which the support team fixed almost instantly for us. I highly recommend staying here. The rooms are beautiful and comfortable and the support team are wonderful

5 stars across the board!! Loved the location, so much to do, see and eat! A lot of the negative reviews seem like very little to no research was done on the type of stay this hotel offers and the location. It is more like an Airbnb stay (which we loved) and the location, the entertainment district, is always going to be louder and busier (more to do at any time!). Everything was clean upon arrival staff was kind and helpful, very easy check in and out. No headaches! Personally can’t say anything about cars or parking as we had taken the train into Toronto which I always recommend over driving if possible. We loved everything about our weekend trip and are excited to come back!

This hotel is a Marriott associated property. We were 3 couples traveling together and separately booked 3 rooms in early June, 2025. Five days before arrival, one of our rooms was cancelled due to "a computer glitch!). I have NEVER had this happen before at any property, let alone a Marriott. I called to see if we could get the cancelled room uncancelled (I am Lifetime Platinum with Marriott). I had to go through Marriott who in turn transferred me to Sonder. First call, I was on hold, then line went dead. Second call going through the same process, I re-connected with Sonder. After close to an hour on the phone (mostly on hold), I gave up. Terrible customer service. Our friends had to re-book at another hotel at the last minute (more $$ to).||And then there was our room (201) which was supposed to be an "upgrade". It was NOTHING like the photo on the website. We were surprised when we opened the door, the bed was less than 2 feet off the floor, the window curtain opened to an inaccessible concrete pit, there was a useless square tub took up valuable space as did the toilet and shower areas, there was no door between the room and the bathroom facilities, the sink basin was overly large with no real room for our toiletries, the door to the toilet area was very hard to open and the TV was sitting on the desk so that you couldn't watch TV and work on your computer. The room must have been designed by someone who does not travel much. For $450 US / night and an "upgrade", wow, I wonder what the un-upgraded room looked like. And to top it off, there was hardly anyone at the "front desk" to complain to. I will NEVER stay at another Sonder Hotel, in fact, I'm surprised that it's under the Marriott Brands, as it is nowhere close to Marriott standards.||When I sent a complaint through Marriott, here is the Sonder response:|"Thank you for being a platinum elite member. I hope this message finds you well! I am following up with you on your reach out to Marriott regarding your stay at Sonder The Slate. I want to first apologize for the room upgrade not being to the standard you expected. We typically do not have a 24 hour staffed front desk at most of our locations which is why you did not see anyone there. We recommend you use our chat feature in the Sonder app or give us a call. Sadly as these complaints were not brought to our attention during your stay we will not be moving forward with compensation. If you have any other questions or concerns please feel free to respond to this email. We are available 24/7 and happy to help."|| I called twice about the cancelled room before we ever got there to no avail. The response I got was “I have to talk to the manager….", then on hold. We didn’t say anything at the time about the room while we were there. What response would we have gotten other than the same response. What exactly would they have done differently? The hotel was fully booked if not fully booked, why was our friend’s room cancelled? ||I'm not looking for compensation though it was a very high price for a terrible room. I would have preferred to have heard "We take your comments seriously; we will look at your particular room to see if changes should be made. We will also re-examine all our rooms and procedures (communication, cancellation, employee training, etc.) with the comments you provided to see if our hotel is providing a Marriott-quality experience for our guests."||By the way, the fitness room is a joke (see pictures).

The Slate Hotel has an ownership problem that needs to be remedied by Marriott. 3 Days prior to my arrival I double checked my reservation to make sure everything was set only to find that the reservation had been cancelled the day before. Called to find out what happened It turns out the hotel itself cancelled the reservation because they overbooked. They then hung up on us. When we tried to call back they refused to answer our calls. No Email, No phone call no explanation. Just a cancellation. Had I arrived at the hotel I would have been out. When contacting Sonder by email their response was simply "Too bad". They refused to help me find alternate lodging. In looking at past reviews this seems to be a trend. DON'T STAY HERE. It can't be trusted that your reservation will be honored.