The Slate Hotel Downtown, Sonder

We had a very positive experience at the Sonder Slate. We liked the model they have which provides a stylish and great value place to stay in a perfect location, without many of the needless trappings of a regular type of hotel. We did have a problem with our room when we arrived and it was resolved extremely quickly by the on line support and the on site staff. They were superb and helpful. We would definitely use Sonder facilities for future travel. |Our room was great. The bathrooms are certainly design led rather than being entirely practical. The check in and e door keys all worked flawlessly.

I’m sorry, but I cannot recommend this hotel. I’ve stayed at Sonder in New York before, and that experience was much better. For the price I paid here—about $700 for two nights—you can definitely find a better hotel. The AC is locked at 21°C and cannot be lowered, while the fan is set to auto and turns on every 45 minutes, which was uncomfortable. I also didn’t like that the toilet was in a separate small space with a strange exhaust smell. We stayed in room 305 on the 3rd floor, and from the windows, we could see directly into Bestco Supermarket. The blinds also had gaps, which raised privacy concerns. Overall, for the amount of money charged, this stay did not feel worth it. To each their own, but I personally will not be returning.

We had a great experience at this hotel. A lovely room, away from the front of the building ( it's a downtown environment...so some street noise) and the layout meant that we had some bathroom privacy which others have commented on. (It's a very design- led place and perhaps won't be to more traditional tastes). The on- line help and the staff on site were just superb when we had a problem with our original room ( a blocked drain) and moved us very rapidly to another room. It showed that the low- touch model works well and has given us confidence to use Sonder in the future. The code/device entry system worked perfectly. The location is really great and the local coffee and food options are ...huge! A big thanks to the on site team for their care and help.

The Slate Hotel in Toronto, a Sonder Property and Marriott partner, totally destroyed our planned trip. Three couples reserved rooms at the Sonder Slate Hotel three months in advance. That’s 90 days. We also booked airfare, rented a van, purchased $1,500 worth of MLB tickets, and pre-purchased tickets to a show for another $200. Then, just five days before our planned arrival, Sonder sent an email saying the hotel was overbooked and our reservation was cancelled. Three of us spent a total of five hours on the phone with Sonder and Marriott trying to get alternate reservations. There were none available within a seven mile radius. Zip. Nada. Zilch. And what was available was more expensive and lower quality accommodations. Nobody was surprised because we were only five days out at the time of the cancellation. Five! Not 45. Not 30. Not even 15. You might think Sonder or Marriott would offer to cover the increased costs we faced. Maybe give us an allowance for Uber charges. At a minimum, a discount on future bookings. C’mon maybe two nights free in Paducah. Nope. They even failed to return a promised phone call from supervisor Cynthia at the end of the day. And to add insult to injury, 45 days after we booked the reservations, our credit cards were tapped for an unexplained additional amount by Sonder Whaaaat? But again, no explanation Maybe it was because of Trump’s failing US dollar? We’ll never know. And when we finally received our refund, it was shorted by yet another dollar figure. Who are these guys? This is how you run a business?

We booked this hotel for a concert due to its close proximity to the Roger’s centre. We booked a cheaper room, but the morning of the concert we got an email that we had been upgraded to a suite. This was such a nice surprise for us to enjoy. We also had an issue with our payment card, which the support team fixed almost instantly for us. I highly recommend staying here. The rooms are beautiful and comfortable and the support team are wonderful

5 stars across the board!! Loved the location, so much to do, see and eat! A lot of the negative reviews seem like very little to no research was done on the type of stay this hotel offers and the location. It is more like an Airbnb stay (which we loved) and the location, the entertainment district, is always going to be louder and busier (more to do at any time!). Everything was clean upon arrival staff was kind and helpful, very easy check in and out. No headaches! Personally can’t say anything about cars or parking as we had taken the train into Toronto which I always recommend over driving if possible. We loved everything about our weekend trip and are excited to come back!

A perfect overnight stopping point. Found it easily enough (after walking the wrong way from the station like the tourists we are). Room was clean and comfortable and the building is well located for eateries. ||One small criticism, if it can be called that because I found it hilarious, was the frosted glass bathroom might look cool and contemporary but when you pop to the bathroom at 5am because you have jet lag, it may be wiser to use your phone torch rather than repeat the drama of me turning on the light and waking my husband up like the sun had just burst across the horizon.||All in all, great stay. Recommended.

I initially booked this hotel through Booking.com but decided to cancel my reservation. The main reason was because the full amount was charged almost three months before my stay, even though the booking was supposed to be fully refundable — which I found very unreasonable. Since making the booking, I received several reminder emails every single day (sometimes three per day!) asking me to “finalize” the reservation with the hotel. This was extremely pushy and unprofessional. After canceling, I was told that it may take up to 14 days to receive a refund. I find it unacceptable to be charged such a large amount so far in advance and then have to wait two weeks to get it back, especially when I never even stayed at the hotel. Overall, this experience did not inspire any trust.