emilymC4860KX
Google
I thought the hotel itself was lovely, it’s in a quaint village, one I’ve passed through many times before, and I’d always loved this manor house, so I was genuinely very excited to finally stay here. However, the service and the room were unfortunately not up to standard.||We arrived on a Saturday around 14:00. Although check-in wasn’t until 15:00, we were able to check in early and were shown to our room promptly. At first glance, everything was beautiful, until it wasn’t.||When using the bathroom for the first time upon entering the room, it was clear that it had not been properly cleaned. There was residue and tissue left in the toilet, no toilet roll, and used hygiene products still left in the bin, which was very unpleasant. As we headed out to Bourton for a late lunch and I informed the receptionist about the issue and asked if the bathroom could be cleaned and the towels and robes replaced, as we no longer felt confident they were fresh. When we returned, nothing had been done. I ended up having to sort some of it out myself and went back to reception to request toilet roll.||Later, when getting ready for dinner, I tried to close the curtains for privacy, only to find that they wouldn’t shut properly. After a lovely dinner, we asked if someone could help us with the curtains, as we did not want to break anything and as the lights outside the manor were shining directly into the room. Someone came up, but instead of using the mechanism, they simply yanked them closed. This didn’t solve the problem, and a beam of light still shone across the bed throughout the entire night. This however did distract us from the very bright green light from the Fire Exit Door in our room also.||We were then woken early by the sunrise and struggled to fall back asleep. Before breakfast we decided to have a coffee to wake us up, we went to use the Nespresso machine in the room just to find that there were decaf pods only, this made it feel quite pointless. On a positive note, breakfast was absolutely lovely.||Upon check-out, I reminded the staff of these issues, but my concerns were swept under the carpet with little acknowledgment.||Overall, I left feeling disappointed. For an anniversary weekend away, this stay was short of our expectations.