Meribell Rätsep
Google
The only good thing about this hotel was the location and the cookies in the reception. People working at the reception were always so kind and helpful, but it’s hard to look past the most important part of our stay, which was a the hotel room.
I have never in my life seen such a dirty hotel room.
The first day we arrived and there was food and oil smeared all over the kitchen counters and walls. The microwave was covered in oil and smelled.
I went to the reception and requested for it to be cleaned but the cleaners didn’t show up the next day. I went to the reception again and requested for it to be cleaned the second time, yet again no one showed up to clean it the day after. I went to Albert Hejin to buy cleaning supplies and deep cleaned the kitchen furniture myself, because we needed somewhere to make food.
I requested for the microwave to be cleaned multiple times after that and three weeks later someone finally showed up. She cleaned the microwave door very angrily, only opened it, and then slammed the door closed. After that she proceeded to tell me “Sorry. It is not our job to clean the microwave”. After only having cleaned the microwave door from the outside, she left. Thankfully someone from the reception came up to change the broken microwave plate, she apologized and cleaned the microwave herself. The microwave was cleaned by the lady from the reception and not by the housekeeper. If I pay over 3000€ a month to stay at a hotel, I would expect the room I’m staying at to be cleaned beforehand.
The towels they cave us were often dirty and so were the bedsheets.
Plus, housekeeping broke a plant I was gifted. Didn’t even clean it up, dirt and broken parts of the vase were all over the floor for weeks.
They often didn’t pick up the trash, so we left it behind the door. Two months into our stay and we got a angry lady behind our door telling us to not leave trash behind the door and take it out ourselves. We went to reception to find out what is going on, never have we heard of a hotel where you have to take out your own trash. Turned out that we do have to take out our own trash but the reception forgot to mention it to us when we checked in. No signs up at the hotel nor our room, no letter after the booking stating it, nothing marked at their website, and no one telling us that this was required, how are guests supposed to know that?
The shower head was broken the whole stay and leaked from the sides. The sink was clogged half of the stay, until we finally got someone to fix it.
There was so many things wrong with our room which should all be unacceptable in a hotel. The dust buildup on the furniture still amazes me.
Our stay was awful when it comes to the room and housekeeping. We had the extended stay, I would NOT recommend this place to anyone.