K B.
Google
The hotel you stay in while traveling is half the fun, comfort, and enjoyment of your trip.
This hotel was truly excellent. The rooms, the service, and the location.
I spent my first night in a lovely room, but I encountered a minor issue.
On my second night, I went to reception to inquire about changing rooms. I met Lucia, who greeted me warmly, kindly, and with a smile. She said, "Of course, bring your things right away, and I'll find you another room."
This is the room shown in the attached photos, and it was absolutely wonderful.
Lucia, you made my stay incredibly pleasant, and I think I'll become a regular customer, especially since I travel to Amsterdam so often.
Thank you, Lucia, for your excellent service, your impeccable manners, and your kind treatment.
I hope the hotel management will give special attention to this wonderful employee.