The Social Hub Amsterdam West

I recently spent a night at The Social Hub Amsterdam and also made use of the co-working space during my stay, and both experiences were simply excellent. The room was comfortable and well-appointed, the atmosphere struck the right balance between lively and relaxed, and the co-working facilities were exactly what you need to stay productive on the road. But what truly set this visit apart was Bea. From the moment I interacted with her, it was clear she operates at a different level. Her attention to detail was remarkable, consistently anticipating needs before they were even expressed. Her customer service was warm, efficient, and genuinely personable, and her kindness made the whole experience feel less like a hotel stay and more like being welcomed by someone who actually cares. Bea is quite simply an exemplar of how hospitality staff should be, and The Social Hub is lucky to have her. If you’re looking for a place in Amsterdam that combines great design, practical amenities, and a team that genuinely delivers, look no further. I’ll be back.

We chose The Social Hub Amsterdam West for a long-term stay based on many positive experiences in the past. Unfortunately, this stay completely destroyed that trust. During our stay, we encountered behavior and inconsistencies that are simply unacceptable for any hotel, let alone one that markets itself as a premium long-stay solution. My husband was told by a staff member named Lexi that if he wanted fresh towels, he should wash them himself or pay €5 for new ones. This contradicts our previous long stays and information provided by other staff. When questioned, the explanation suddenly changed and towels were provided anyway. She didn't even apologize and just made a comment "They are just towels". When we told the manager this upon check-out she said that she might have thought that we are students but this isn't possible since my husband gave our room number. Attempts to contact reception from a personal phone at the same day this Lexi repeatedly ignore the calls. The call was answered immediately when using our business number, then she tried to lie that she didn't speak to my husband. This raises serious concerns about how guest calls are handled and whether guests are selectively ignored. I am pretty sure this happened because she was looking down on my husband who is Korean and doesn't speak English well. Breakfast was another low point. We arrived at 10:20, well within breakfast hours, to find empty trays, no croissants, no eggs, barely any bread, and no effort to restock. To make matters worse, we found a hair in the yogurt. This is a basic hygiene failure. We contacted the hotel directly to resolve these issues and received no response. That silence speaks volumes. This was not a minor service lapse. It was a pattern of inconsistent information, poor communication, questionable hygiene standards, and unresolved financial matters. We canceled our extended stay as a direct result. If you are considering this hotel for a long-term stay or short stay in general, be aware that policies appear to change without notice, basic service requests may be denied, and complaints may simply be ignored.

We had a great stay for 1 night here. Maybe the location is not the best, with metro and tram stop are 2 minutes away to go to the city center. ||||I really enjoyed our stay. The room was good, the bed so comfortable, bathroom good. ||||The coffee bar and little restaurant (Stach) is a great touch. The lobby area was gezellig. The whole atmosphere was nice and with a good vibe. Would stay here or the city center location again.

Lovelly service, the staff on the reception were very pleasant and welcoming. Everything was clean and functioned. The shower was awesome and I feel like I need to come back just for that. Location was good. No issues at all, it was great.

Very Nice staff The bote offers a area at ground floor like a Hostel with restaurant, pool table and other stuffs, gym, work places everything very well and laundry! They have also studios equipped with a small kitchen that is perfect for a long stay, in my case I stayed in one studio! I highly recommend!!! Very nice and just 2min from the metro station!!! Bikes for rent,they have everything!!!! I liked a lot the room, comfortable king bed , bathtub and super clean!!! A ofc Nespresso machine nd microwave!!! Very nice!!!!

Location is near city center, but the public transportation system is really understandable and easy to use. Atmosphere was great, relaxed and friendly. About room- We got upgraded to suite, it was very nice, clean, kitchen was clean, with everything we needed, it was worth every penny. Room and bathroom were clean, we stayed for two nights and room was cleaned during our trip to city center. We stayed at 4th floor, didn’t hear anything. One suggestion from my side- in bathroom you should put small shelf, where to put things.

Excellent stay at Social Hub Amsterdam. Rooms were clean, quiet, and comfortable, with modern amenities and plenty of space to work. Staff were efficient, helpful, and consistently professional. The location offered easy access to public transit and nearby restaurants. Facilities such as the gym, common areas, and coworking spaces were well maintained and added real value to the stay. Would strongly recommend and would stay again.

I stayed at The Social Hub West in Amsterdam for one semester during my study abroad. Unfortunately, my experience was quite disappointing... There were several ongoing issues throughout my stay. For example, the cleaning was never really done properly, and there were frequent problems with the water — it was sometimes shut off, and there were repeated issues with the hot water. Even though my flatmates and I contacted the reception multiple times to make them aware of these and other problems, very little was done, and the same issues kept happening. Because of this, my overall experience was not a positive one, which was especially disappointing considering how much you pay to stay there.