The Social Hub Maastricht

This hotel is overrated on Tripadvisor. The concept is nice but the room was below standard. The room was noisy (could hear the neighbours talking/shouting), the double bed had no nightstand nor a light/electricity outlet on one side. On the other side there was a light but no electricity outlet so could not be used. Even in a very basic room, this should be available and working properly. There was no waste bin in the room nor in the bathroom. Never experienced that before. Climate control was not working, so it was hot in the room. The phone to call reception was not answered, so useless. We arrived a bit earlier and we were requested to come back well after 3pm for check in to avoid the queue. When we checked in at 5pm we were informed that breakfast between 8 and 10am was not possible anymore as it would be too busy the next morning. Frankly speaking, we paid for the service but could only have breakfast after 10 am or at 7am in the morning. We were of course not happy. We came back to the hotel in the evening around midnight and wanted to go to the rooftop bar for a drink on Friday evening but the bar was closed. On a nice evening, in the middle of the summer with the hotel fully booked, how is that possible?|Breakfast was excellent!|So in summary - disappointing experience, especially for the price we paid and given the rating on trip advisor. I would not go there again.

Liked · The hotel cannot pass as a 4-star hotel in the true sense of the word. Rather, it is a funky student hostel or a one-nighter that a backpacker would pass through. The Bold Rooftop bar on the 8th floor had lovely views!|Disliked · 4-star implies upscale, with a high standard of service; stylish and well-maintained rooms with premium bedding and deco... This is not 'it'. The bed was rock-hard and positioned at 90 degrees against two walls, so one of us had to constantly crawl in from the bottom of the bed. When you are 60+ or have physical limitations, that is not convenient. There is no bed-making service and the bed is impossible to move, so very difficult to make yourself. There is no safe in the room, so if you wanted to leave valuables in the room while you walk around, you cannot. The bathroom sink was blocked, which would have been obvious to housekeeping, not only due to the terrible smell, but it would not drain. Yet it was not attended to. Once you've had a shower, the bathroom floor is wet. Although there are signs up reminding one to use a minimal amount of water and to be conscious of the damage we as humans are doing to the planet, it doesn't help if you have to throw towels on the floor to dry up the mess. There are no fridges in the room, so if you are staying for more than one night and would like to keep something cold, you cannot. Since it is a repurposed old ceramics factory (love the idea!), the ceilings are very high. The curtain was coming off on one end, so the light came in early in the morning. They have interesting coffee filter bags that you are supposed to position over your your cup and then pour hot water over. Either the glasses they have provided (no cups) are too big, or the paper 'handles' have been fitted incorrectly, but they do not stay on the glass and the boiling water pours all over. I burnt two fingers trying to make coffee. The standard of cleanliness did not meet the level of 4-star.

The cleanliness of the rooms is not one of the strengths of the Hotel. However, the vast variety of services that are included in the price are to be considered (gym, bike garage, laundry room, study room close to the hotel's bar/restaurant, etc.). Special mention to Matt, the CM, who made our stay very pleasing. Overall good, this is one of the cheapest places if you are looking for long stay hotels in Maastricht. Recomendable for young people.

If you love modern minimalist decor in your hotel room , walking distance from city centre, premium coffee and services, like laundry, iron , vibrant, and yes, youth innovative spaces to work and stay this is your spot Just download thier app and use the machines in the laundry room And yeah, nothing needed for washing , no liquid or anything, it's all in the machine , yay technology! Also vibrant events and cool rooftop there Alot of nationalities too I love international cities Staff is so helpful too . Too bad no refrigerator in the room Other than that , amazing hotel services and bikes too This seem to be old factory and how creative and innovative they turned this place to a hotel! Have a light jacket as mornings are cold in this May time of the year First time in Maastricht and loving every minute and inch here !

I stayed at The Social Hub Maastricht for three nights and initially thought it was great. The rooftop bar was lovely, and my room looked decent. But problems quickly emerged.||The room was uncomfortably hot and the thermostat barely worked. I spent ages trying to adjust the temperature and fan. Reception told me I was using it wrong, but their advice didn’t help. It remained buggy and unreliable. Interestingly, another staff member later admitted several guests had the same complaint and that it was “a bit fiddly.”||Service was patchy. Calls to reception often went unanswered, and on a few occasions, no one was at the desk. I had to find staff in the bar area. One team member was cheerful and helpful, but overall the attitude wasn’t warm or welcoming.||The biggest letdown was breakfast. One morning, when I dipped the spoon into the fruit bowl, a swarm of fruit flies flew out — absolutely unacceptable. Why weren’t the fruit and pastries simply covered? Scrambled eggs were dry and congealed, and the juice wasn’t fresh.||Lastly, to add insult to injury, I left a personal item in my room (or at least i thought it had) so i followed the website instructions and sent an email to their customer services. 4 days later i still have no reply! |Luckily i found the misplaced item in one of my bags a few days later. ||I’d have given 3 stars, but the hygiene issues and inconsistent service pushed it down to 2. I hope this helps improve things for future guests.

My experience was below average. The staff seemed to lack the necessary experience to provide efficient service. Both the coffee shop and the restaurant next to the reception took over 15 minutes to serve my order, which was frustrating. While my room was generally fine, the climate control system advertised as an alternative to air conditioning was ineffective and offered no real comfort.

Modern industrial hotel with great service and wonderful people! Close to everything , doable by foot and a big ass parking lot at the back side. Even the presence of a rooftopbar with a great view. Only remark i have or had, as a back pain patient, the beds were much too hard for me, and that would be the one and only reason I would rather choose another location next time.

Really cool and trendy place. Lots of amenities. A mix of hostel, hotel and long stay. A huge parking lot with good rates. My only complaint is that the doors to the rooms have no chain lock or inside lock. They also lack a peep hole.