The Social Hub Maastricht

I enjoyed my 3 night stay with my partner. We arrived on New Years day. There was a fair bit of snow and my partner was unwell one day so having the option to stay inside and be able to use some communal spaces was much appreciated. First the good points: the staff were always warm & friendly and went out of their way to help us out on several occasions (a towel for the gym, heating up my girlfriend's lunch, entering breakfast a few mins early so we could catch a train). Our room was large and the bed was excellent - firm but not hard. There's lots of seating on the ground floor with table tennis, pool (€1 to play) and table football (also €1). The gym is well equipped and there's a wide selection at breakfast. However, there's various niggles in the details: the big uncut loaf at breakfast was slightly stale every day, I couldn't get the bikes in the gym to work despite creating a technogym account, there are no towels or water in the gym, the floor of the gym is concrete so the free weights roll away and can't be dropped after lifting. I paid a little extra for a room with a kitchette (617) but there was no cutlery, crockery or pans. Check-in was pretty chaotic with multiple people trying to check-in just before 3pm or at 3pm and their rooms weren't ready. We tried to check-in at 2.50pm and it was ready by 3.10pm.

We enjoyed our stay overall, but a few things really caught our attention. The staff at the reception was kind and welcoming, but breakfast was a completely different story… 😅 We arrived around 9:50 AM and the entire buffet was cold. The salads were wilted, the cold cuts tasted fine but clearly looked like they had been sitting out since early morning. The pancakes were burnt and cold, and some containers were already empty. For the price, I really felt the quality wasn’t there, which is a real shame. What shocked us the most was the behavior of the staff. Having worked more than 10 years in hospitality myself, I was honestly appalled. Before breakfast service even ended, ALL the employees rushed to the buffet to pack up the remaining food into cardboard containers. By 10:29 AM, everything had already been removed from the buffet and the coffee machines were already in cleaning mode. It was truly shocking and something I’ve never seen in a hotel of this level. The nonchalance and lack of attentiveness from the breakfast staff were also very noticeable. We also tried the rooftop restaurant and unfortunately, it was a complete disaster. Such a shame, because the place itself was really beautiful.

Really well-designed experience at a great price. Tasteful renovation of an old factory. Rooms were quiet. Nice on-site amenities. Easy bike rental. I absolutely never stay in hotels if I can avoid it but I'd recommend this to anyone passing through Maastricht for a night or two.

Very quiet apart from one evening when there was the humming of some kind of generator that kept me awake. Very impressed by the size of the room although it was very dark. I would prefer to have more lighting. The bed was very comfortable and everything was very clean. The only thing that disappointed a bit was the breakfast. The cheese was not fresh and there were fruit flies in the salad. The coffee was good though. I certainly would come back, and having the car park directly at the back was very useful. The centre is within walking distance.

I spent 5 nights in a studio at the Social Hub Maastricht. Overall it was a pretty good experience. But first the negatives: – Room temperature issues: Despite setting the AC to 18°C, the room stayed around 24°C most of the time. Staff were unable to resolve the issue. This has been a recurring problem at other Social Hub locations. – Elevator availability: Only one main elevator (plus a secondary one at the back) serves 7 floors. This often caused long waiting times to go up or down. – Dust: The room while clean, was noticeably dusty. Positives: – Spacious studio: Large and comfortable space for the stay. – Useful facilities: Free laundry access and a well-equipped gym. – Work-friendly lobby: Several good spots available for working. – Friendly staff: Most staff members were warm and helpful.

A unique hotel within an old historic industrial building of Maastricht. The staff is very friendly and professional. The rooms are nice. A big parking lot behind the building, however this might be the only small negative it is 17 euro per day (public parking). The location is perfect only 500 meters to downtown!! The rooftop bar is nice too. Actually the entire neighbourhood is interesting and upcoming.

So far not so good...told my son could only check in at 15:00 9First day of University), when we got there (at 14:50) told there were 35 people ahead of us and people had been queueing since 11:00...we had to leave all his possessions so he get back to his first class.||I called twice before taking him there to confirm that he would have access to a bike and was told he would.||He has just contacted me that he has to set up a contract for it with a 10cent deposit, none of his cards will allow him to do this. He is an overseas student, we now cannot arrange anything for him so he cannot have a bike, cash is not an option...this should have been made very clear before check-in.||So at the moment at a cost of nearly 1700 euros/month I am far from impressed, his room better be a palace and someone better get him a bike....

The service was great! I had fun there, i will miss it. One of the guys at the reception was very nice! His name is Tarik, he helped when i had to so a very late check in, he was very friendly and helpful.