Siddique F.
Google
Dear SOHO Hotel Adelaide Team,
I am writing to share our heartfelt appreciation following our stay at the SOHO Hotel Adelaide over the Australia Day long weekend in 2026.
My wife, daughter, and I found ourselves in a very stressful situation when our original accommodation fell through at the last moment. We had driven all the way from Melbourne to celebrate our wedding anniversary with close friends and extended family, as well as to attend our church, The Church of God Ministry of Jesus Christ International.
From the moment I made the initial phone call and upon our arrival, the hotel manager, Toni, went above and beyond to assist us. Her professionalism, kindness, and genuine care immediately put us at ease during what could have been an extremely difficult time for our family.
Toni’s exemplary customer service, calm manner, and willingness to help far exceeded our expectations. She made every effort to ensure we were comfortable and well looked after, demonstrating outstanding guest relations and true hospitality. It is rare to encounter someone so dedicated to ensuring guests feel genuinely welcomed and valued.
My wife and I have stayed in many countries around the world and experienced a wide range of hotels, resorts, and serviced apartments. Never before have we encountered the exceptional level of customer service that we experienced at the SOHO Hotel Adelaide. Toni is an absolute credit to the organisation and represents hospitality at its very best.
Thanks to Toni and the wonderful team at SOHO Hotel Adelaide, our long weekend turned into a memorable and enjoyable stay. We truly appreciated the support we received and cannot speak highly enough of the service provided.
We would highly recommend the SOHO Hotel Adelaide to anyone seeking excellent accommodation, exceptional customer service, and a warm, welcoming atmosphere. Please pass on our sincere thanks to Toni for her incredible assistance, professionalism, and outstanding manner.
We will definitely stay again the next time we are in Adelaide, and I am more than happy to be contacted if required.
Thank you, SOHO Hotel Adelaide, for a truly memorable weekend.