Dhraagana
Google
I love SBF and have been a loyal member for many years now. Balmain SBF is not my local and, as passing by, wanted to try it. The place itself is very clean and organised and mostly fully stocked. Parking around easy to find so location quite good.
I had quite a large purchase (just under $230). Stella, at the cash register, divided the substantial purchase in a couple of paper bags packed to the brim without a second thought of packing in a proper carry bag, even after prompted by me about overpacking in paper which cannot sustain the weight. The bags very so heavy that one of them broke on the way to the car, as only paper but very heavy. Let’s not even mention a thought about the weight of those bags and body impact, and for that reason alone, I would’ve thought it be packed safely and properly. My local SBF is Willoughby and Glebe, both of which have always used common sense and if purchase big and consequently heavy (as was yesterday) they would on their own initiative place it all in a heavy duty carry bag for easy and safe carrying. I would’ve thought having a new satisfied customer would be something they would take into account, in order for that person to return.
Now, this is not going to stop me being a SBF customer, I just won’t be stopping by Balmain store any more.
I thought visiting these stores would only involve product choice, from their extensive range, and not worrying about how to pack and carry?!